Had a completely disappointing experience with our roomS and the staff here. Which is too bad as its in a great location and appears to be relatively new. Could have become our new go-to hotel in the Boston/Watertown area but, alas, is not likely to. And this is coming from a Hilton Gold level member who has preferentially stayed at loads of Hampton Inns and other Hilton properties over several decades. Might be time to switch my loyalty. So the story: We checked in online in the afternoon but didn't actually get to our king bedded room until around midnight. Whereupon we found that the toilet wouldn't flush. Despite our trying repeatedly to get it to do so. There was nobody from Maintenance on duty overnight so no way to have it looked at and fixed. Turns out that the next morning Maintenance found a bar of soap clogging the toilet - not from us, BTW. Cannot stay in a room without a working toilet so we switched rooms. There were only queen-queen rooms left so we took one. When we got to the next room, there was a screwdriver bit on the dresser. Perhaps the hotel had been trying to fix something but I expect a hotel room to ne completely clean and ready for me when I arrive. Without the hotel manager's subsequent excuse that it was a last minute room change so I couldn't expect it to be perfect. What if I had just walked in off of the street? They're going to tell months they cannot guarantee the cleanliness or operability of their rooms? Regarding the cleanliness of the room - it was not clean. This morning, I found hair, an eyelash, and several other little bits of dirt on the shower walls. I washed them down the drain. But, despite more excuses by the hotel manager about how thoroughly the housekeeping staff cleans the rooms during turnover, it *was* dirty. Also, the room that we are now in appears to be smaller than the one we originally had. When, in response to this review, the hotel manager inevitably says that she offered to move us back to a king room, we are not in a position nor have the desire to pack up and move again. So we'll stick it out here for one more night. I also have to comment on the attitudes of several of the staff we have encountered. They day manager seems happier to make excuses for the poor room conditions we encountered and to offer paltry compensation that even she has to know is virtually worthless amd certainly not appropriate. The front desk manager who checked us in seemed bothered that I was even interrupting him to get checked in. And the person working the (dirty, too) breakfast area this morning was not keeping it stocked/refreshed and let several tables sit dirty rather than clean them. He did push the overflowing garbage down into one of the garbage cans rather than put in a new, empty bag. So all in all, a rather disappointing stay that has not met expectations nor even the standards of other Hampton Inns I have stayed at.

Clean rooms. New modern building with upgraded amenities. Walkable location close to Watertown shopping and dining. Ample lounge seating. Impressive free breakfast. Employees managing facilities / food & beverage were warm, friendly and accommodating. Stayed with two small children. Highly recommend and would return again!

Above and beyond service. Rooms are extremely comfortable and clean. The staff is exceptional. We were in town to celebrate a special birthday. Genevieve, the hotel's general manager surprised us with a very thoughtful gift delivered to our room. Check-in staff is very pleasant. Definitely recommend this hotel.

Location is an easy walk to walk/bike trails. Retail and restaurants are right next door. Hotel is clean and welcoming. Stayed here twice in the last two years and both times we were checked in by the same Irish goddess. The maintenance team and catering staff have the same level of warmth as the aforementioned Irish lady at the front desk.

I have partnered with the Hampton for room blocks and stayed in a room myself, and the service is top notch! The rooms were clean and comfortable, and the location can't be beat. Everyone from the sales team to the front desk is so friendly and accommodating, and I would recommend for anyone to stay here if visiting the area.

We really loved our stay at the Hampton Inn. I did a lot of research on hotels in Boston and this one exceeded our expectations. Beds were comfortable, rooms were clean and spacious, parking fee was reasonable, and breakfast was included. We did drive, but there was also a close by bus that took you to the T. We were away from the city noise being right outside the more busy areas. Other highlights included a nice gym with a nearby park for walking. We also enjoyed having close by restaurants and stores like target and Best Buy. The staff were kind and courteous at all hours. My husband is a type 1 diabetic and had his sugar crash in the middle of the night from walking so much, and they were very helpful. We look forwarded to staying here again in the future. Area was safe, and there were additional safety precautions with needing a keycard to enter communal areas after a certain time. Don’t let the 2 star hotel fool you - it’s a nice hotel, in a safe area.

Stayed here while college touring with kids. Happened to be during Boston marathon, so prices were inflated at all local hotels. Hampton was reasonable, we had 2 queen beds with pullout sofa. Tons of room, huge balcony. Very modern and clean hotel. We asked for an additional blanket and it was delivered within 5 minutes to the door…great service. Standard hot buffet breakfast, but the dining area was very nice with an outdoor patio as well. Very good location, lots of shops, restaurant options, climbing gym and a movie theater all within a couple blocks. Very accessible to Boston, and right on there Charles. Charged my EV overnight in the parking garage. ChargePoint location. Would stay here again

We hosted a large group here for a 5-day event and had an excellent experience. Maya, the Sales Manager, was absolutely incredible—organized, responsive, and so accommodating from the very beginning. We were hit with a major storm and had to make countless last-minute changes. The hotel staff handled everything seamlessly, moving us to a bigger conference space, providing extra power cords, and letting us use the room overnight and at odd hours. They even allowed us to bring in breakfast at midnight for our team! The hotel was clean and comfortable, and the Wi-Fi was fast and reliable, which was critical for our work. Every detail was handled with care, and the staff truly went above and beyond to support us. I would 100% stay here again and highly recommend it for large groups or events!