Our family of 4 would like to thank you for an amazing 7 day stay. Your staff was fantastic answered all our questions, friendly and accommodating all our needs. We stayed on the 6th floor with adjoining rooms. Large rooms, pillow & beds so comfortable right next door to 3 delicious restaurants and ice cream parlor. Close to the T-line going into Boston and Salem so easy. Thank you for our amazing vacation.

Start with the good. The staff was very nice and pleasant. The property looks decent, but the beauty is skin deep. The bad. The freeway looks to be maybe 1/3 to 1/2 mile away. Might as well not have windows as the noise even at 1am was horrible. It was shocking how loud the traffic was, noise from the street below... We barely slept. My wife said the noise was "relentless" . The counter on the sink doesn't exist as there's only a tiny shelf. kids were screaming in the hall on the early morning. It was one of the worst lodging experiences we've ever had. The bed was just okay. We thought the breakfast was complimentary but it was $15 and standard mediocre hotel breakfast buffet fare. For $356, I feel ripped off. Do not recommend at all.

Overall our stay was pretty good. Check in with Megan was horrible. Not very professional. In the morning I spoke to Autumn and she took care of the issues that we had. She was fantastic. The rooms are dated but have some upgrades. The showers were great and the bed was comfortable. Very good breakfast.

??? The hotel itself was not too bad and overall looked pretty clean. The location was convenient for us, and most of the staff we interacted with were nice and professional. Unfortunately, there were a few things that really affected our experience. The breakfast area is way too small for the size of the hotel. Almost every time we came down for breakfast, there were no available tables. The breakfast itself was okay, pretty much a typical American hotel breakfast. The biggest issue was our experience with Megan at the front desk on the day we arrived. I booked the room by calling the hotel directly and specifically asked to pay for the room right away so I could manage my travel budget properly. I provided my credit card information over the phone and was told I would receive a receipt within a few minutes. I never received one. When we arrived, Megan asked me for the same credit card. I didn’t have it with me because I had specifically requested that the hotel charge it when I made the reservation. Instead of calmly trying to listen and understand what happened, she became very rude and aggressive and started telling me that she is not able to check us in because “this might be a scam” ? Eventually, she said something along the lines of, “Fine, I will do it only this one time,” as if she were doing me a personal favor? It was a very uncomfortable and unprofessional way to welcome guests after traveling with children. Housekeeping was another disappointment. We stayed for 4 nights and our room was not vacuumed once. There was hair on the bathroom floor that stayed there throughout our stay. Housekeeping came in, but it seemed like they mostly just made/folded the beds rather than actually cleaning the room. Other than these issues, the stay was okay. Most employees were friendly and professional, and the hotel itself was decent. With better housekeeping, a larger or better-managed breakfast area, and more professional customer service at check-in, our experience could have been much better.

Location is tricky to get in and out of, being forced to make a U-turn from one side of traffic. The entrance ramp isnt as steep as it looks, but the exit of the hotel is a hard pass if you have a lowered car. It would be impossible to get out with some of the rides ive had; even stock height on my caddy had me nervous. The hotel itself though, fantastic! No complaints at all!

The lady who checked us in was absolutely amazing. Her name is Autumn. Upon check in she asked if we were members, we informed her we were not. She helped us sign up and become members which got us $20 off parking, she then said since we became members she could offer us an upgrade on our room and upgraded us from a standard room to a very beautiful suite. I am very pleased with this hotel. I would definitely recommend staying here. Up the road we were able to find a nice parking garage with very nice rates to park our car and be able to take the subway to explore the town.

I enjoyed my days in this hotel. Close to different places in Cambridge and Boston too. Our room was clean all the time, just the breakfast could be much better but it was ok

I recently stayed at this property while traveling through Boston with my family of four. We liked that the location was easy to find and there was adequate and convenient parking. The continental breakfast offerings were adequate and the front desk staff was very kind and helpful. Overall, we considered this to be an okay place to stay except there was a lot of noise from adjacent rooms which interrupted our sleep and the AC was touchy.

I stayed at this hotel for a three night business trip and had a disappointing experience. The bed linens had a distinctly unpleasant odor. I was also frustrated by the hotel’s practice of automatically charging guests for incidentals at check in and issuing a refund later if nothing is used. While I understand the purpose of the policy, I hate being charged for goods or services that I have not purchased. Service at the front desk was inconsistent. When approaching the desk for checkout, staff didn’t make eye contact, offer a greeting or acknowledgement. During a heavy rainstorm, I asked about borrowing an umbrella and was simply told none were available, with no effort made to suggest an alternative solution. When my colleague raised concerns about a potential bed bug issue, the response was dismissive, with staff indicating that such issues can happen at any hotel rather than addressing the concern directly. The included breakfast was average at best. I used to enjoy the cinnamon rolls, but they are now heated and served in plastic packaging which is a significant downgrade. For a budget rate, I would be more forgiving. But at nearly $400/night for our stay, the cleanliness concerns, customer service issues, and declining quality, are absolutely unacceptable. I would not stay here again and cannot recommend this hotel to others.

Absolutely loved my stay here! The staff were incredibly friendly and helpful, making me feel right at home. The rooms were spotless and the breakfast was delicious—definitely a great choice for anyone looking for a comfortable getaway!