The front desk staff were absolutely miserable, unhelpful, and unfriendly. I thought there would possibly be a difference between the night staff and morning staff, but that was not the case. This was extremely disappointing and we felt very uncomfortable and unwelcomed. We were also very excited to use the pool, it was heated and at a comfortable temperature but all of the sudden a giant red light started blinking in front of the pool maintenance room. This was alarming!!! Nothing was mentioned to us as to why this was occurring. Next thing we know, an extremely potent smell of chemicals filled the room and our eyes were burning and watering non stop. Again, the people who were working in the pool room saw us yet still did not say a word on what was happening. We felt unsafe and concerned for our health. As we got back to our room, we began coughing, skin was burning, and eyes were continuing to water and burn. We will not be returning and are extremely disappointed with this Hilton, especially for the price of $354 for a one night stay.

I don’t normally write reviews, but I feel compelled to after our most recent stay. I had a small wedding over the weekend and our guests and I stayed at this hotel. Unfortunately, everyone had a negative experience. I wanted to list a few things for anyone thinking about staying here and/or planning an event so you can properly weigh your options. I called ahead to see if they could pass out a welcome letter when my guests checked in and they said they could. I arrived the day before to give them the letters and a list of the guests and they again assured me that they would hand out the letters upon check in. They didn’t, so I ended up getting them back and handing them out myself. The valet was rude to some of my guests and made them feel uncomfortable. For how much they charge for valet parking, you’re better off just parking on the street on the other side of the bridge in Boston and walking five minutes to the hotel. Some of my guests were also told there was a complimentary breakfast, but I think the staff misspoke and meant to say “continental” breakfast. So when the bill came for the *very* mediocre breakfast, my guests were surprised and upset. They did end up getting that cost removed from their bill, but it took a lot of time and effort because it kept being removed and then added back on for some reason. But honestly, Brookline has so many good food options, I’d recommend that you go literally anywhere else to eat besides this hotel. The fridge in my sister’s room stopped working and all the food she had in there spoiled. There was a constant mechanical whistling/beeping sound coming from behind my headboard but luckily the hotel was able to switch my room. However, there is a constant flashing green light coming from what I think is a carbon monoxide detector. It’s apparently in all the rooms and it’s so bright that I could see the light through my sleep mask and closed eyes. It made it very difficult for me and my guests to sleep, so be aware of that before you book. The shower floor is incredibly slippery and the sliding shower doors don’t close properly so water gets all over the bathroom floor. They also only offer shampoo, conditioner, and one bar of soap that you’re supposed to use for both your hands at the sink and I guess your body in the shower, so you might want to pack your own body wash. The positives: the location is amazing! It’s honestly a shame that there aren’t many other hotels to choose from because this one is not cheap and they have seemingly cut a ton of corners. It was actually kinda funny at the end of the weekend when I spoke with my guests and realized we all really didn’t enjoy our stay much. My guests may also be leaving reviews, so I won’t keep piling on, but I hope this review is helpful. Thanks for reading! :)

Best hotel in Brookline. Bar with good food options. Easy valet parking. Easy walk to hospitals, Brookline village and shops and Fenway area is within walking distance. Two public parks very close by with great trails and water features for walking. Hotel is dog friendly!

I'm not one for reviews but the hotel, restaurant, and majority of the staff was fine. Our issue was with Valet/parking. First instance was the valet worker parked the car and we could see the parking lot from our window. For some reason that Valet person was going through our backseat. We just unpacked the car of everything, so there was nothing there. But why go through out backseat? Second instance was we were waiting for our car and they make a U-turn from the other side and park in front of the hotel. As the Valet person performed the U turn, a taxi pulled in front of him. The Valet guy in our car couldn't fully pull the curb. So he parks the car WHILE IS PERPENDICULAR to the road and gets out to talk to the taxi driver to move up. He had ZERO regard for our vehicle. He did move the car to the curb when the taxi driver moved, but we did not like that he just parked it like that even for a moment. The third instance was late at night around 12am. We pulled up to the hotel and an employee of the hotel told us that the car would be moved to the parking lot shortly. We did not see anyone from Valet. We go upstairs and notice after 30 minutes the car isn't moved. I go downstairs and ask if I can have the keys so I could move it to the parking lot. I was told that I am not allowed to do that and that thr car is perfectly fine on the street. I asked if we can have OUR car, brand new by the way, moved because we do not feel comfortable on the street. She said on i'll move it now. So I replied i'll sit right here until its done (because I did not trust she was going to move it). She goes to the office and comes back out and says that she can credit the Valet charge for the weekend and I can go park it across the street. I apologized because I didn't want to come off mean, but I didnt want my car on the street when were paying for the Valet service. She then moved it to the parking lot and I said thank ypu, im sorry if I was being rude, and have a good night. She barely any eye contact, and mumbled have a good night in a condescending way. Overall the parking/Valet staff and situation was TERRIBLE. But the hotel in general was pretty good.

We stayed on the 9th floor and thankfully, only needed one night. Thankfully because we couldn't sleep owing to the on and off and on and off again sound coming from the HVAC system whose furnace is apparently inside each guestroom. It sounds like you're in the hull of a ship. We ate at the on site restaurant, Punch Bowl, and it was also very disappointing, in addition to being out of 3 types of wine listed on their menu. We arrived for breakfast and they were out of eggs and coffee (which did eventually get refilled). Go elsewhere for meals. No extra blankets or hair blow dryers in the rooms. Parking costs an additional $45-$50 depending on car type and staff said overnight street parking isnt allowed. Every staff member we spoke with was lovely and kind, no complaints there. With so many choices in the area, this is one to avoid.

The shower floor is wickedly slippery, and the doors do not close, causing water to flood the floor. There is no seat in shower. This is “Handicap Accessible”. !!! Room is clean, but nothing like pictures. Staff is pleasant. Shuttle to hospital ends at 6:00pm and doesn’t run on weekends.

I hate bad reviews. There are always two sides to the story. Here’s mine, but know that it’s just my side. My wife and I had an emergent trip from Maine to a Boston hospital where she is followed. She was supposed to be admitted but had to go through the ED. This was on 1/27/2026. It looked like we were going to have to wait a day so instead of going back and forth from Maine, we decided to book a room close by as it was a fluid situation. She was seen in the ED, did get admitted, but had to stay the night in the hallway of the ED until an inpatient bed became available. This dept by nature is chaos and being in the hallway exposes you to all of it. She was scared, sick, and didn’t want to be alone. I agreed to stay. She’s my partner. I called the hotel to explain the situation and asked if I could change my reservation to the next night. I was told they had done their “audit” for the day and could not help me. They offered to add another night (at full price) and gave me a “sorry you are going through this. Sounds tough.” So my options were, eat the $219 and stay with my wife, or head to the room. My wife and her comfort has no cost, so obviously I stayed with her. I understand Hilton has business rules and practices. I also understand that certain unusual circumstances happen when you are in a business of working with people. Nothing would take away my worry for my wife. Hilton working with me would have provided a little bit of light in a pretty dark day. I can’t imagine $219 is going to make a big ripple in their bottom line. If you are in the “people” business, have the flexibility to work with them. But, as I was told, I should have called sooner if I wanted help. So, my apologies for putting my wife first and thank you, Hilton, for all the understanding and support.

The heating system in my 1st room sounded like a train running through. Maintenance said they are all like that. Unacceptable! Called Front Desk. Laticia reacted immediately. She changed my room to a larger one so nice, came & listened to the heating system. She waited at the new room so I could move my luggage to that room. She was amazing!!! As far as the hotel itself not going give any negative remarks. The heating system in my new room wasn’t quiet but tolerable but it was right near the bed. The amenities are good from the body lotion to a shower cap to being very clean.

Nice rooms, comfortable bed. Only quirk are the motion-sensitive lights in the bathroom that can't detect when you're in the shower, so the light flips off on you. Might have missed the switch to turn motion sensitivity off somewhere. We're cheapskates, so we opted to walk across the street from the 24-hour municipal garage rather than pay for the hotel valet. Can get breakfast included if you want when you make a reservation, but we opted to eat in Coolidge Corner where options are plentiful. Would stay here again.

Let me start out by saying staff is wonderful and the onsite restaurant is great. Things go down from there. Piddly detail. Two people in a two bed room need more than two coffee cups and some extra coffee fixings. Also more than two towels. It was supposed to be an accessible room with bathtub. It absolutely failed in that department. I use a walker and have orthopedic issues. Both beds were so low that sometimes I needed help to get up. The only chairs were either too low or on wheels. Again a no go with me. The tub was so high I had difficulty getting in and out, which put a lot of water on the floor, resulting in a flood--there was also no floor drain. Our piddly allotment of towels barely helped, so it was call the desk time. The automatic light turned off while I was in the shower. Had my daughter not been with me, I would have risked serious injury struggling to get out of the tub in the dark and making my way through standing water on a slippery floor to the switch. And then there was no place to hang a towel except the grab bar. Worst stay ever from an accessibility point of view. Hilton should be ashamed.