We stayed on the 9th floor and thankfully, only needed one night. Thankfully because we couldn't sleep owing to the on and off and on and off again sound coming from the HVAC system whose furnace is apparently inside each guestroom. It sounds like you're in the hull of a ship. We ate at the on site restaurant, Punch Bowl, and it was also very disappointing, in addition to being out of 3 types of wine listed on their menu. We arrived for breakfast and they were out of eggs and coffee (which did eventually get refilled). Go elsewhere for meals. No extra blankets or hair blow dryers in the rooms. Parking costs an additional $45-$50 depending on car type and staff said overnight street parking isnt allowed. Every staff member we spoke with was lovely and kind, no complaints there. With so many choices in the area, this is one to avoid.

The shower floor is wickedly slippery, and the doors do not close, causing water to flood the floor. There is no seat in shower. This is “Handicap Accessible”. !!! Room is clean, but nothing like pictures. Staff is pleasant. Shuttle to hospital ends at 6:00pm and doesn’t run on weekends.

I hate bad reviews. There are always two sides to the story. Here’s mine, but know that it’s just my side. My wife and I had an emergent trip from Maine to a Boston hospital where she is followed. She was supposed to be admitted but had to go through the ED. This was on 1/27/2026. It looked like we were going to have to wait a day so instead of going back and forth from Maine, we decided to book a room close by as it was a fluid situation. She was seen in the ED, did get admitted, but had to stay the night in the hallway of the ED until an inpatient bed became available. This dept by nature is chaos and being in the hallway exposes you to all of it. She was scared, sick, and didn’t want to be alone. I agreed to stay. She’s my partner. I called the hotel to explain the situation and asked if I could change my reservation to the next night. I was told they had done their “audit” for the day and could not help me. They offered to add another night (at full price) and gave me a “sorry you are going through this. Sounds tough.” So my options were, eat the $219 and stay with my wife, or head to the room. My wife and her comfort has no cost, so obviously I stayed with her. I understand Hilton has business rules and practices. I also understand that certain unusual circumstances happen when you are in a business of working with people. Nothing would take away my worry for my wife. Hilton working with me would have provided a little bit of light in a pretty dark day. I can’t imagine $219 is going to make a big ripple in their bottom line. If you are in the “people” business, have the flexibility to work with them. But, as I was told, I should have called sooner if I wanted help. So, my apologies for putting my wife first and thank you, Hilton, for all the understanding and support.

The heating system in my 1st room sounded like a train running through. Maintenance said they are all like that. Unacceptable! Called Front Desk. Laticia reacted immediately. She changed my room to a larger one so nice, came & listened to the heating system. She waited at the new room so I could move my luggage to that room. She was amazing!!! As far as the hotel itself not going give any negative remarks. The heating system in my new room wasn’t quiet but tolerable but it was right near the bed. The amenities are good from the body lotion to a shower cap to being very clean.

Nice rooms, comfortable bed. Only quirk are the motion-sensitive lights in the bathroom that can't detect when you're in the shower, so the light flips off on you. Might have missed the switch to turn motion sensitivity off somewhere. We're cheapskates, so we opted to walk across the street from the 24-hour municipal garage rather than pay for the hotel valet. Can get breakfast included if you want when you make a reservation, but we opted to eat in Coolidge Corner where options are plentiful. Would stay here again.

Let me start out by saying staff is wonderful and the onsite restaurant is great. Things go down from there. Piddly detail. Two people in a two bed room need more than two coffee cups and some extra coffee fixings. Also more than two towels. It was supposed to be an accessible room with bathtub. It absolutely failed in that department. I use a walker and have orthopedic issues. Both beds were so low that sometimes I needed help to get up. The only chairs were either too low or on wheels. Again a no go with me. The tub was so high I had difficulty getting in and out, which put a lot of water on the floor, resulting in a flood--there was also no floor drain. Our piddly allotment of towels barely helped, so it was call the desk time. The automatic light turned off while I was in the shower. Had my daughter not been with me, I would have risked serious injury struggling to get out of the tub in the dark and making my way through standing water on a slippery floor to the switch. And then there was no place to hang a towel except the grab bar. Worst stay ever from an accessibility point of view. Hilton should be ashamed.

Bed was hard as a rock. Was like sleeping on the floor. Nice bathroom. The heater/air conditioner was loud and will wake you up every time it comes on. The closet light kept turning itself on and off all night. The restaurant food was very good. Nothing was really within walking distance and you have to wait for someone to park or retrieve your car which takes about 20 minutes. The room was clean. I will not stay here again. It was impossible to sleep and inconvenient.

Buyer beware: hidden fees everywhere. Room rates change daily, there is a lobby sign proclaiming $45 valet parking fee, but they actually bill you $50. Rooms not impressive at all. Was told $125 per night, they are actually $177.88. I'm blind, unemployed w bone infections and was paying for the room for my dad as mom was at a local hospital getting her cancerous breast removed. I was not there. But it's after you book the sign advertised the additional fees for parking. The sign is off to the side. Their restaurant, The Ounchbowl offered two fish and chips, two adult beverages and one sparkling water-$100. Can't make this up. If they are trying to garner customer loyalty this isn't the way to do it. When I spoke to the assistant general manager, after my fourth phone call, he was hostile and pretended that he hadn't told me he'd remove the valet fees daily. Each time we spoke he slammed the phone down. Damaie is is name, difficult to understand. Perhaps middle eastern. Rude beyond words. The Hilton Garden In. Will never see my business again, despite the frequent Boston trips. Although it's convenient to the hospital, only half mile away, it's not worth the grief and highway robbery.

Stayed 2 nights. Great location. Onlyv4 minutes to new englandbaptist hospital. Very clean great room. Great heated pool Very quiet. Great staff. You have to vista the Punch Bowl restaurant located inside hotel. Great food. Best Pizza have had in a long tine. Special thanks to Anthony at the valet lobby.

No glass cups in the room, only paper cups?? While the location is fantastic and very central, the interiors and management leaves much to be desired. I appreciate the inclusion of coffee and tea maker at the rooms, but I hope they can at least offer glass cups. Also the rooms did not have the sheets tucked in on arrival, and there were some dirty plates left in the hallway. For the price of the hotel I really expected more.