This is a beautiful hotel located in a great part of town. The entrance and facilities and very clean and nice. We had a very quick and easy checkin experience. Front staff was helpful and also provided free bottles of water which was nice. The rooms ( or our room atleast) are dated and VERY small. I could hear the next door people's conversations word for word. Also the bathroom was tiny so if you are a bigger person you might not fit into the shower. However, we knew what we were getting into since description for room said "wicked small room" so overall happy with experience and staff was very friendly Would stay again but would book a bigger room.

I was wondering why it was so reasonably priced for a Hilton in a prime Boston location. I come at 1pm and they try to get me to pay $50 extra a night for a room upgrade to get an early check in. I say no that’s fine I’ll come back at 3pm when regular check in is. I come back at 4pm and they say the room isn’t ready? Apparently a large group checked out and they were still cleaning rooms. They gave me $50 voucher for their restaurant (do not recommend the ragu… because it was free I won’t leave a review at the restaurant but I’d be annoyed spending $34 on the pasta I got) and tell me to use the app for when the room is ready. The app tells me I have to check with the front desk. 5pm and 6pm I check with the front desk and still don’t have a room. 7pm I’m finally able to get a room and they end up upgrading me for free? And gave me late check out. Which, great? But couldn’t that be part of the problem if you keep giving late check out and then others can’t get into their room at the normal check in time. Just don’t really get why this is an issue at a Hilton. Rooms are super small even with the upgrade. Fine for its purposes but don’t think you’re getting a steal of a deal with a Hilton for $350 a night.

There's nothing wrong with this hotel. Overall, if you're on a budget like I was and need one of the micro stamp sized rooms, it's not a bad place to sleep for the night, but the room is extremely small. Do not think that two people will fit in there comfortably. The hotel staff was very accommodating. The food and the bar service was great. However, the elevators were always really dirty like trash on the floor. No one seems to be minding them. Other than that the location was great. I was able to walk all over downtown, get to a lot of great restaurants and attractions very easily. The area felt safe and Boston was absolutely beautiful this time of year.

Rooms were very outdated. Tub had chips and the water pressure in the shower was horribly light. Took forever to shower to get all the soap off cuz of how light the water pressure is. The bathroom door is in desperate need of being fixed. Everytime you open and close the door it stuck, so you have to yank it open/closed. Which was horrible in the middle night because it was so loud it would wake everyone up. Pillow cases were dirty. I will say the view was great and beds were comfortable. Service could have been better. When I checked in, no one told me that I got a $15 per day travel credit to use at the hotel restaurant so I missed out on that opportunity. In addition, they charge you the taxes after already paying for everything. I thought I had already paid everything for my hotel stay but they charged me an additional $40 after check in. They did not tell me they would be doing this so when it was randomly charged on my card, I had to go to the front desk to find out what this charge was.

Thankfully, we only stayed one night. The building, lobby and hallways were all glamorous and beautiful. Unfortunately, once we stepped into the room, we were so disappointed. It was like stepping back in time, and not in a good way. The room was spacious, but the bathroom was so tiny, you could barely close the door without squeezing next to the tub. The cleanliness was definitely not up to par for the price of this room. The tub was peeled and dirty, there was mildew all over the tile walls and the light fixture was covered in sticky dust residue. The space in the room was adequate, but there was a fairly strong scent of mustiness that I wouldn't expect in a hotel of this quality. The bed felt like it was a spring mattress and was the worst night of sleep I had out of the 3 hotels we visited during this vacation. The only redeeming quality, was the location.

Old renovated hotel, expect a smaller room. Food was good but spendy. The staff was great. The location was good as you could walk to several places. The hotel does have fees you learn about when you arrive so ask questions upfront

Do not waste your money here! It is an old hotel that needs updating! Our room, 15th floor, smelled like fish....gross! We asked to have someone come take a look. They showed up with a very heavy chemical deodorizer which was so strong we had to leave the room. 3 hours later we come back and the smell is still there. Plus we reserved a king bed but got a queen!! We tried to call contact the management about the issue but got NO RESPONSE!! I've been a loyal Hilton member for years, but this experience is making me rethink my choices in hotel properties! EDIT: A manager did finally reach out to us about our room and was very apologetic. We got switched to another room which had no fish smell. I just wish that moving to another room was the first option so we didn't have to later move in the middle of the night. But we appreciated Hilton taking it seriously!

Hotel was great. The location for us was perfect. Easy yo get to the parks and downtown. We walked all over plus right on the edge of back bay which there was plenty to do. Our room was one of thr smaller ones and it worked for us since it was a quick trip. Room was clean. We had an issue with the sink but they cleaned it up right away. It was pricey but was a holiday weekend so I expected it. Would recommend and definitely woukd visit again.

spent one night at Hilton Boston Park Plaza and it was such a lovely experience. This historic hotel blends classic Boston charm with modern comfort. The location is perfect right across from the Public Garden and within walking distance of so many beautiful spots in the city.

A Tragic fall from grace. I have stay here every year for New Year’s Eve with my daughter. When we started this tradition 8 years ago, the Park Plaza was a great place to be. Excellent value for the money. Attention to detail for guests, little extras that wooed. Unfortunately- the cool “do not disturb” signs, the Park Plaza pens and note pads, the gingerbread house in the lobby- all little extras that my daughter loved- all gone. The rooms themselves are deteriorating, not well cleaned and have rodent evidence. Breakfast buffet now sits at $37 American. All while the cost of a basic room has more than doubled to over $400 a night. As seems to be the case with EVERYTHING lately, prices sore while the quality of experience erodes.