I have stayed here before and had a room that was reasonable for a “vintage” hotel but my most recent stay was ridiculous. The room is small but the bathroom was somehow even smaller. If you are assigned a room that ends with 41, refuse the room. The shower measured 19.5 inches deep and 3’9” across, but when the curtain is closed you have 14.5 inches between the curtain and the wall. Small is a generous word. This hotel has made a business decision to keep these rooms in inventory and they just need to not rent these out. Management will blame the old floorplan, but again, they do not have to make this room available in inventory. Don’t take the risk, just book somewhere else. I recognize I booked this room category (see photo for how the room is advertised), there is no mention of the micro shower. I am often comfortable with small rooms as a solo traveler, but not this small. Some of these rooms are not this small on the shower, but do you want to take the risk? Again, I know I will not take this risk again.

????? I’ve been staying at the Boston Park Plaza for many years, and I can confidently say that Marco is hands down the BEST employee I’ve ever had the pleasure of interacting with! From the moment I arrived, he went above and beyond to make me feel welcomed and valued as a guest. He was incredibly professional, accommodating, friendly, attentive, and genuinely kind. His willingness to help, attention to detail, and warm personality made the entire check-in experience exceptional. It’s rare to encounter someone who takes such obvious pride in providing outstanding customer service, but Marco truly sets the gold standard for hospitality. As a longtime guest of this hotel, I can honestly say he stands out above the rest. Boston Park Plaza is incredibly fortunate to have someone like him representing their property. Marco deserves every bit of recognition for the exceptional service he provides. Thank you, Marco, for making my stay feel extra special!

Main floor is very nice. Nice bar and breakfast was good. But my room was very small and could use some updates (eg. bathroom vent was quite rusty). Hotel also charged my credit card $41 for a resort fee without advising me. Would not stay here again (or another Hilton for that matter).

Upon arrival we were “checked in” a wrong room that already had a guest in it. After going back to the front desk, they checked us in a room that was less than what we originally booked. No view (we paid extra for the view), very dirty and with a much smaller bathroom. Probably why they don’t have any pictures of bathroom advertised. After going back to the front desk for the third time we were assured that Tomorrow we would get an upgraded room by the manager and that our luggage would be waiting for us there. We had to drop off our luggage at the front desk so, we wouldn’t have to waste any more of our anniversary trip time. We were given a $50 voucher for “inconvenience”. Second day unfortunately wasn’t much better. When we got back to the hotel our luggage was still at the front desk, hotel staff had no idea what we had experienced or were promised the day before. We got a “bigger” room with no view and a small credit of $50. We paid much more for an upgraded room originally that we never got. This has been a bad and a disappointing experience from Hilton. I would strongly recommend to stay elsewhere. Location wasn’t a big deal at all. Many hotels with much better service and prices only 5-10 minutes walking distance. In the past I have worked at Hilton hotels, seeing this low level of care and hospitality is very disappointing especially when you on your anniversary. Do better Hilton!

This was our first time visiting Boston, and we had a wonderful stay at Hilton Boston Park Plaza! The entire staff was incredibly friendly, welcoming, and helpful throughout our stay. Everyone we interacted with was professional and attentive, making us feel right at home. A special thank you to the front desk team for being so accommodating and helpful with our room request. We truly appreciated their efforts! Although the rooms were a bit smaller than what we’re used to, they were clean, well maintained, and very comfortable. We had everything we needed for a pleasant stay. The location was definitely one of the biggest highlights, especially since it was our first visit to Boston. Being so close to the Freedom Trail and public transportation made exploring the city incredibly easy and convenient. We were able to get around effortlessly, visit many of Boston’s historic landmarks, and really make the most of our time in this beautiful city. We also loved the hotel’s atmosphere. It has a wonderful combination of historic charm and modern comfort, which made our stay feel even more special. The only minor downside was the price, which was a bit on the higher side during our visit. However, with several conferences taking place in Boston at the time, the higher rates were completely understandable. Overall, we had a fantastic experience. The friendly staff, comfortable accommodations, and unbeatable location made our first trip to Boston truly memorable. We would absolutely stay here again on our next visit!

This is a beautiful hotel located in a great part of town. The entrance and facilities and very clean and nice. We had a very quick and easy checkin experience. Front staff was helpful and also provided free bottles of water which was nice. The rooms ( or our room atleast) are dated and VERY small. I could hear the next door people's conversations word for word. Also the bathroom was tiny so if you are a bigger person you might not fit into the shower. However, we knew what we were getting into since description for room said "wicked small room" so overall happy with experience and staff was very friendly Would stay again but would book a bigger room.

I was wondering why it was so reasonably priced for a Hilton in a prime Boston location. I come at 1pm and they try to get me to pay $50 extra a night for a room upgrade to get an early check in. I say no that’s fine I’ll come back at 3pm when regular check in is. I come back at 4pm and they say the room isn’t ready? Apparently a large group checked out and they were still cleaning rooms. They gave me $50 voucher for their restaurant (do not recommend the ragu… because it was free I won’t leave a review at the restaurant but I’d be annoyed spending $34 on the pasta I got) and tell me to use the app for when the room is ready. The app tells me I have to check with the front desk. 5pm and 6pm I check with the front desk and still don’t have a room. 7pm I’m finally able to get a room and they end up upgrading me for free? And gave me late check out. Which, great? But couldn’t that be part of the problem if you keep giving late check out and then others can’t get into their room at the normal check in time. Just don’t really get why this is an issue at a Hilton. Rooms are super small even with the upgrade. Fine for its purposes but don’t think you’re getting a steal of a deal with a Hilton for $350 a night.

There's nothing wrong with this hotel. Overall, if you're on a budget like I was and need one of the micro stamp sized rooms, it's not a bad place to sleep for the night, but the room is extremely small. Do not think that two people will fit in there comfortably. The hotel staff was very accommodating. The food and the bar service was great. However, the elevators were always really dirty like trash on the floor. No one seems to be minding them. Other than that the location was great. I was able to walk all over downtown, get to a lot of great restaurants and attractions very easily. The area felt safe and Boston was absolutely beautiful this time of year.

Rooms were very outdated. Tub had chips and the water pressure in the shower was horribly light. Took forever to shower to get all the soap off cuz of how light the water pressure is. The bathroom door is in desperate need of being fixed. Everytime you open and close the door it stuck, so you have to yank it open/closed. Which was horrible in the middle night because it was so loud it would wake everyone up. Pillow cases were dirty. I will say the view was great and beds were comfortable. Service could have been better. When I checked in, no one told me that I got a $15 per day travel credit to use at the hotel restaurant so I missed out on that opportunity. In addition, they charge you the taxes after already paying for everything. I thought I had already paid everything for my hotel stay but they charged me an additional $40 after check in. They did not tell me they would be doing this so when it was randomly charged on my card, I had to go to the front desk to find out what this charge was.

Thankfully, we only stayed one night. The building, lobby and hallways were all glamorous and beautiful. Unfortunately, once we stepped into the room, we were so disappointed. It was like stepping back in time, and not in a good way. The room was spacious, but the bathroom was so tiny, you could barely close the door without squeezing next to the tub. The cleanliness was definitely not up to par for the price of this room. The tub was peeled and dirty, there was mildew all over the tile walls and the light fixture was covered in sticky dust residue. The space in the room was adequate, but there was a fairly strong scent of mustiness that I wouldn't expect in a hotel of this quality. The bed felt like it was a spring mattress and was the worst night of sleep I had out of the 3 hotels we visited during this vacation. The only redeeming quality, was the location.