The staff was very kind and accommodating to our needs. We were on a northeast tour and needed a place to park for the evening. I loved the ability to park the car and that we could walk just a short distance to grab the T down to Boston commons or grab a bus to eat a bite in Cambridge. The room was clean and the bed was comfy. Breakfast was the usual for a Hampton inn, nothing fancy but included in the stay.

Great location to explore all over Boston. The T station and bus stop across the street proved very convenient. We only use hotels to sleep and shower but this was clean, had decent parking and we felt safe here. Would definitely consider staying here again.

Loved the garage parking and close proximity to the tram. There is a CVS and a great pizza shop (Anthony’s) within walking distance. Breakfast was great. Everything felt clean and safe. Would definitely recommend/return.

I am writing to express my disappointment with our recent experience at your hotel. We are long time Hilton Honors members and are very disappointed with this recent experience. After my daughter experienced a health crisis while traveling, I booked a room so she could rest before continuing her drive. She was traveling alone with her dog and was not feeling well. Before making the reservation, I called the front desk to ask whether the hotel would be a safe, comfortable place for her to stay and walk her dog. I explained her situation and was assured that your property would be suitable. When she arrived, she received a parking pass from the front desk. The only available space was a legal parallel parking spot against a wall, which she accepted because she was exhausted. After reaching her room, she discovered a notice in the elevator stating that all vehicles had to be moved by 7:00 a.m. the next morning for parking lot striping. This critical information was never disclosed when I called before booking or when she checked in. Had I known she would be required to move her car early the next morning, I would have chosen a different hotel. When we contacted the front desk, we explained that she was ill and traveling alone with her dog. The only solution offered was to park at a nearby mall—a 15-minute walk away—and pay for parking there. This was unreasonable for someone who was sick and defeated the very reason I booked your hotel: to provide her with a convenient place to rest without additional stress. The parking information on your website is also misleading. "Free Parking" is prominently advertised in multiple places, while the important limitation that parking is first come, first served only appears in a separate section that must be expanded. That is not information guests should have to search for. What disappointed us most was the lack of empathy and effort to find a reasonable solution. No attempt was made to accommodate a guest experiencing a medical situation or to offer any practical alternative. The combination of incomplete parking disclosures, the unexpected requirement to move the vehicle, and the lack of customer service turned what should have been a restful overnight stay into an unnecessarily stressful experience. I hope you will review your communication practices and consider appropriate compensation for the inconvenience caused.

I’ve been a loyal Hilton customer for years due to my son’s elite swim travel schedule, and this was by far the most frustrating hotel experience I’ve had. I accidentally booked a reservation with a 14-day cancellation policy instead of the flexible option I normally use. I fully understand the mistake was mine and simply requested a one-time courtesy exception based on my loyalty and history with Hilton. Instead of any empathy or flexibility, I was repeatedly sent in circles between Hilton Guest Assistance and hotel management, often receiving inaccurate information along the way. The most disappointing part was the way management handled the situation. After multiple calls (due to the incorrect information between guest services and the hotel) and hours spent trying to resolve the issue, I was ultimately told I could either pay the cancellation fee or cancel both reservations and be “blacklisted” from the property in the future. Hearing that response as a loyal guest was honestly shocking and felt completely inconsistent with the hospitality Hilton usually represents. The one bright spot was Adam from Guest Assistance, who was professional, patient, and genuinely tried to help. Unfortunately, his customer service was overshadowed by the hotel management’s unwillingness to show any grace. This experience wasn’t just about a cancellation fee — it was about customer service, communication, and how loyal guests are treated when honest mistakes happen. They don’t need to black list me as I will not return to this property.

Linda Carreiro went above and beyond to make our stay special. The rooms are clean, breakfast is fresh and hot. My son left a souvenir in our room but I called and they found it and shipped it to our home (I paid shipping). This was so kind and all the staff were very customer-service focused. We came for the Boston Marathon and this is a great location right next to the Green Line D and E Lechmere stop. It heads right into downtown and is not full yet (coming from Medford/Tufts or Union Square). The T gets full in downtown but we already had seats. Marathoners can take either line to Arlington station for bag drop and bus loading in about 15 minutes and is very simple with no transfers required. Spectators can take the D all the way through downtown and out to a few cheer spots along the second half of the marathon.

It was an extremely pleasant stay at the hotel. Staffs were very helpful and friendly. Hotel has been kept in very good condition and room is clean and tidy. Location is good and convenient. Breakfast has a good selection of choices. Parking offered at the hotel is very conveniently located and easy to access. We would definitely come back and choose to stay at Hampton Inn Boston/Cambridge again!

This hotel is very clean. The rooms are spacious and the staff is very friendly and courteous. The hotel is located at a short distance from target, Dunkin, cvs, McDonald's and other restaurants. I did not like the idea of being right of a highway, and the underground parking is a bit tight. Outside of that its a great place to stay and not very expensive. And added bonus was that our hotel floor was very quiet.

I had a late check-in, and even at midnight, Derek was super sweet, welcoming, and efficient. The room was very comfortable, and the breakfast did what it needed to do. The parking garage was a bit tight, but I’m a good driver, so I made it work. ?

Great rooms. Clean. Friendly. Breakfast was full and hot. Parking can get tight, plan accordingly! Definatley stay again due to close proximity to train and Science Museum.