Pleasantly surprised about this hotel. Rooms are very clean with no outdoor noise. Mattress was a little harder than I like. The shampoo/conditioner combo made my hair like straw. Front desk moved things right along. Continental breakfast at the Longwood Grille the first morning was a nice touch. Meals were very good and staff very accommodating. Great central location. Parking at a reduced rate much appreciated.

The rooms are clean and comfortable. The location near Longwood Medical area is awesome. Very short and easy walk to Boston Children's Hospital where my son was having surgery. Having the food court and the nicer Longwood Grill downstairs provided great options for meals and snacks. Also there being a CVS right downstairs was helpful too. You couldn't be much more convenient for a stay at the Longwood medical area. It is pretty noisy at night but that is to be expected in such close proximity to several great hospitals. It's ambulance and helicopter kind of noise, not the rowdy kind. We will definitely be staying here for our follow up visits to BCH.

Helpful, friendly staff. A situation arose relatively late at night (around 11pm) after we checked in where we had to switch rooms, and the staff were understanding and accommodating which made our stay very smooth. Rooms are clean and comfortable too. Recommend.

This place looks a little used, but our rooms were clean and comffortable. This is missing little stuff like a clithes iron, luggage rack, but it had a working safe, a large tv, two comfortable beds. You will be getting up at the crack of dawn because the curtains arw a bit short for the windows. There is an attached food court and a CVS, which had was reasonably priced and open early. We would definitely stay here again.

It was a wonderful place to stay. The rooms were generous, clean and had everything. The employees were friendly. When we booked a room we had no idea how long we needed to stay (our daughter was having a baby). We booked 1 night, they worked with us when we ended up staying 3 nights. Robert was great and got us our 3rd night in same room! During the Marathon!!! Would recommend!!

Great place to stay if you need access to Boston Children's Hospital. Clean rooms, well furnished. Beds and temps very comfortable. Their strongest asset is their staff. Angel was a super human, taking care of a couple things we needed help with, including an issue we had with the website we booked with. He took the information, said I got it, and knocked it out in an hour. Truly above and beyond. Thank you Angel & Noah!

The location of this hotel is the only benefit. Rude staff, misleading amenities. The “on site” laundry is in the building next door and only open till 7pm. I ended up having to use a laundromat in a sketchy area since they didn’t relay this info to get my clothes washed. The continental breakfast is for two, no matter how many are in your party. The overnight parking is not the hotels, so any issues you run into, such as being blocked in, has to be dealt with by the lot. The street noise level in the room is the same as actually on the street. The beds were uncomfortable, but they were swapping them out with new ones our entire stay, so luckily we didn’t get one, and the elevators were used all day to move the mattresses around, so it was stairs all day, which severely delayed guests with mobility issues. There are better options. Try them.

Beds are very soft. Rooms and hotel are very clean. Check in and out was easy and fast. Close to every thing medical. Has an exceptional food court attached. There is a gym close by but not in the hotel. Parking is in a parking garage and does cost extra. Vee handicapped accessible.

I dont usually do this, but I assured the manager it was for the sake of the quality of there business. And for future advice to anyone that is suffering from an illness and has to go to the hospital. Well anyways, we usually stay at the homewood suites, which is a similar rate. But most of the time its actually a lower rate. Besides that fact. We drove 3 hours and my girlfriend erika Calderon had to have a surgery for a cancer that came back at brighams/ danafarber. Anyways like I said I dont usually do this but I spent close to 600 for 2 nights, and I truly have to say this place and the stay made it less convenient for us and actually stressful. The specific complaints I would like to make for the manger or owner is towards the front desk lady Sarah, it is nothing personal but, Ive worked in customer service for long time and I just have to say I don't think she should be qualified for a position like that in a place of that price. There was no (warm welcoming) You know, "how was your drive, did u get in ok ?" And there was one incident when I unexpectedly had to change rooms at the last minute and There was only one lady behind me at that moment. I was going to the hospital and I understand the room i was in was booked and thats why i had to change rooms, but I have to say it was just a really stressful experience. in that moment where I had to book another night and change rooms, just before this sarah was on the phone, and She told the guy on the phone she was really busy and had to put him on hold and just sounded stressed which honestly made me kinda stressed. And the lady behind me seemed confused too, it just didnt seem that busy, im sorry but its true. She seemed stressed, and there was some confusion on her part on what she needed in order for me to book another room. I had handed her my id and card right way, and she still seemed confused. No thank you or anything u know ? Anyways ive worked in the customer service industry along time and unfortunately even when your really busy, you have to try to actually act like your not. New guests dont like to see employees under stress or anything like that. After a long drive you want to feel calm. And relaxed Im not even sure if they had music in the lobby. Like jazz or something, u know? A few more things, I showed up there with my eyes completely fine and left with a huge stye on my eye. I truly feel like i got it from the room, but i cant prove that. And then when I was trying to leave I was blocked in! No warning or anything. I had a dr appointment to get to and It was really important, I was very upset. So I then had to go back to talk to Sarah after checking out which just took too long, just to checkout!! and then she just said, "the valet guys deal with that". I couldnt even leave!! That is when I asked for the manger, because Sarah didn't not show me or tell where the valet guy was. So how qas I supposed to know??? Anyways after basically having to almost yell to just leave, a manager came out. and got the valet guy to move my car. I missed the appointment still so really didnt matter, and we will not be staying there again, ever. I truly dont recommend any cancer patients stay there as we truly feel homewoodsuites is a way better option and feels worth the money!! Homewood suites has a shuttle that is really convenient and the parking is more private and convinen too. Overall our experience at homewood suites was astronomically better. And I believe it was cheaper. Any hopefully somehow this make the world a better place. And make boston not feel like such a robbery with a little hospitality. God bless this is to improve quality of business, its nothing personal. Thank you

Great Place to Sleep over when you have all day doctor's appointments the next day. The rooms are clean and nice. The beds are very comfortable. The staff are very nice and will out of the way for you.