We came to this inn because it was close to where my husband was having brain surgery. From the booking to the cheap elevator, we had no TV no microwave because we lost power and No one fixed it. Every guest got breakfast passes and they forgot us. Dont be miserable FIND A DIFFERENT IN LONGWOOD SUCKS

Great place very convenient location to hospitals and their Longwood grill restaurant. Plus next door is a food court that must have a dozen vendors and always busy with the cities residents. The Room was pleasant and would recommend if you need to stay due to medical concerns, you can get a medical rate if you coordinate with your doctors staff they will help set up registration requirements. Highly recommend.

What seemed like a good deal turned into a nightmare. I almost never write reviews, but I have to share my experience. I woke up around 7am with my wife screaming from the bathroom. The toilet is overflowing and all kinds of nasty things are coming out. Mind you, my wife didn't use the toilet, so this is raw toilet water (brown water and feces) rushing uncontrollably out of the toilet. We threw blankets and towels at the bathroom doorway to slow the nasty water coming into the room. The phone doesn't work (of course it doesn’t), so my wife is on her cell trying to call the hotel. This whole time my wife and I are standing in the bathroom ankle deep with sewage, removing all our stuff. We woke the kids up, tried to move all our items to the far corner of the room. A pair of shoes, some clothes and a backpack were soaked so we had to throw it away. Maintenance finally got there and started clearing things out. They told us that the room across us stuffed things down the toilet and our room was on the same sewage run, so it backed out on our end. Anyways, we got our luggage out, and went to the front desk, to get keys to another room so we can clean up. I showered and washed my feet ten times, so gross. The part that is the most upsetting is that the hotel staff and manager said they can't do anything to make things right. Hundreds of dollars lost: clothes, shoes and personal items, hotel didn't care. I'm not the type of person to try to get some sort of money payout or some lawsuit crap, but the least you can do is apologize and offer to make things right. Comp the room or some sort of gesture to make things right. They did nothing, we paid for the room, we never got free breakfast (since our coupons were soaked in sewage), they said they can't even waive the parking fee, absolutely nothing. They simply don't care. That's why I'm writing. If things go sideways, expect no service here! Even if your room overflows with sewage, they don't care one bit. I would NEVER recommend this establishment to anyone.

Room was great. However we went over to the hospital in the morning. Told the front desk we were not checking out yet, came back shortly after to find that our do not disturb sign was gone, our room cleaned and some of our belongings were gone. We lost all our food and drinks. I know at least one medical bag was missing. Cleaning crew did give us our charger back. Asked the front desk lady what happened. Couldn’t explain what Happened and not helpful at all. Emailed over later that day with no response. Basically kicked out of our room hours early and had some of our stuff thrown out.

Pleasantly surprised about this hotel. Rooms are very clean with no outdoor noise. Mattress was a little harder than I like. The shampoo/conditioner combo made my hair like straw. Front desk moved things right along. Continental breakfast at the Longwood Grille the first morning was a nice touch. Meals were very good and staff very accommodating. Great central location. Parking at a reduced rate much appreciated.

The rooms are clean and comfortable. The location near Longwood Medical area is awesome. Very short and easy walk to Boston Children's Hospital where my son was having surgery. Having the food court and the nicer Longwood Grill downstairs provided great options for meals and snacks. Also there being a CVS right downstairs was helpful too. You couldn't be much more convenient for a stay at the Longwood medical area. It is pretty noisy at night but that is to be expected in such close proximity to several great hospitals. It's ambulance and helicopter kind of noise, not the rowdy kind. We will definitely be staying here for our follow up visits to BCH.

The only positive that this hotel has is its location. I stayed there for 5 nights while my husband had open heart surgery at the Brigham. The first day that we arrived it was 1:30 PM. The unfriendly man behind the desk told us that our room was ready, but it would be an additional $50.00 to enter the room early. I was appalled at this answer, and refused to pay the additional fee. I found this to be despicable. The people who worked behind the desk were sullen, rude, and the most unfriendly, nasty people. None of them smiled or greeted their guests pleasantly. On my last day, I asked if I could leave my car in their adjacent garage where it had been for 5 nights. I was told yes, but I would have to pay the garage rate not the hotel rate. I removed my car. The maids were lovely, accommodating and very pleasant. The rest of the sour staff should take a lesson from them on how to treat guests. This hotel has a monopoly by being in a great location - next to Children's Hospital, Dana Farber, and the Brigham. Because of their location, they take full advantage of their guests treating them disrespectfully, by committing price gouging, and by nickel and diming. I have never heard of a hotel charging extra to go into your room early. This hotel charges enough per night per room that they do not have to take advantage of people who are under a lot of stress with loved ones hospitalized. My bill was over $2000.00 for a damn bed and bathroom - NOTHING else. Not once in the 5 days that I stayed there did one person behind the desk (one lady and 2 men) say good morning, smile, ask if everything was ok. Their attitude was get the money and nothing more.

Helpful, friendly staff. A situation arose relatively late at night (around 11pm) after we checked in where we had to switch rooms, and the staff were understanding and accommodating which made our stay very smooth. Rooms are clean and comfortable too. Recommend.

This place looks a little used, but our rooms were clean and comffortable. This is missing little stuff like a clithes iron, luggage rack, but it had a working safe, a large tv, two comfortable beds. You will be getting up at the crack of dawn because the curtains arw a bit short for the windows. There is an attached food court and a CVS, which had was reasonably priced and open early. We would definitely stay here again.

It was a wonderful place to stay. The rooms were generous, clean and had everything. The employees were friendly. When we booked a room we had no idea how long we needed to stay (our daughter was having a baby). We booked 1 night, they worked with us when we ended up staying 3 nights. Robert was great and got us our 3rd night in same room! During the Marathon!!! Would recommend!!