Location was great- walking distance to my beloved Starbucks and to a really yummy place called Pressed cafe and our kids loved Chickfila nextdoor. The hotel was so gross. The shower had hair on the wall, the drain was clogged so imagine the horror when I realized I was standing in murky old gunk water and then my husband pulled out the drain to let the water out and a bunch of nasty hair from previous guests comes out. Barf. The sink drain was clogged somewhat so it drained really slow. The toilet paper hadn’t been replaced so I had two squares left before I had to put a new roll in myself. I usually leave a tip for housekeeping but I didn’t think it was deserved this time because I was subjected to the grossness. I was glad we only stayed one night. The breakfast was sub par. The turkey bacon looked like cardboard but it was cut with a scalloped design. Weird. Options limited. Tables sticky. This is the first Hampton Inn we have ever stayed and probably will be the last.

A decent hotel. Front desk seems understaffed and very often you have to wait for 5min+ to get served. Room is spacious, free parking is good but the house keep quality was disappointing - my room door was not closed properly and they changed half of the towel without giving a fresh ones. A cheaper options compared to staying Boston centre.

This was, without question, one of the worst hotel stays I have ever experienced. I stayed for five days, and what made the experience so upsetting was that I was not asking for anything unreasonable or extraordinary. I was asking for the absolute basics: fresh towels each day and a toilet brush. That was it. Somehow, even those very simple requests could not be fulfilled. What bothered me even more than the lack of basic service was the way the situation was handled by management. Because I had another upcoming reservation at this hotel that was non-refundable, I approached the manager and asked whether she would please make an exception and refund that future reservation given the experience I was currently having. Before I had even suggested or asked for a refund for my current stay, she looked at me and said, “I’m not refunding your current reservation.” I hadn’t even asked her to. That response said a lot about the level of customer service I experienced here. Instead of asking what had gone wrong, apologizing, or showing any concern that a guest had been unhappy for five days, the immediate response felt defensive and dismissive. She did ultimately refund my upcoming reservation, which I appreciate, but there seemed to be very little concern about why I wanted to cancel it in the first place. I also contacted the company’s guest services line in an attempt to resolve the situation. Guest services contacted the hotel directly on my behalf, and even after that, my very basic requests still were not properly addressed. At that point, I genuinely don’t know what else a guest is supposed to do. I spoke to staff, spoke to management, and contacted guest services. I gave the hotel multiple opportunities to fix something that should never have been an issue to begin with. Again, I was not asking for upgrades, discounts, special treatment, complimentary amenities, or anything excessive. I wanted clean towels and a toilet brush during a five-day hotel stay. These are basic housekeeping needs, not luxury requests. The most disappointing part is that this review could have been completely different. Problems happen at hotels. I understand that. What matters is how staff respond when a guest brings those problems to their attention. Had someone simply been kind, apologetic, and accommodating, and made an effort to ensure these basic requests were taken care of, I would have viewed the entire situation differently. Instead, I left feeling that my concerns were an inconvenience rather than legitimate concerns from a paying guest. There was no meaningful attempt to make things right during my stay, even after guest services became involved. If I could give this hotel zero stars, I would. After five days of asking for the most basic things and repeatedly trying to resolve the situation, I cannot recommend this hotel. The lack of basic service was frustrating, but the dismissive way my concerns were handled is what ultimately made this the worst hotel experience I have ever had.

For the hotel it's a 5.0. There was a hockey team staying in the hotel. Except for the group standing where cars stop to register they were not a bother. The king room was beautiful, very clean, and comfortable. The only negative was the breakfast. My husband's waffle was great, but since I'm on a stricter diet, nothing tasted very good so I grabbed a fresh banana to go. I would definitely stay here again! Food isn't that important in the scheme of things.

This hotel is an absolute gem! From the moment I arrived, everything was wonderful. The property looks beautiful and is incredibly well-maintained, but what really stood out was just how exceptionally clean and spotless everything was. ?The room was pristine, comfortable, and had a great atmosphere that made it easy to relax. It’s rare to find a place where the attention to detail matches the initial "wow" factor, but this hotel delivers on all fronts. ?The staff was welcoming, the environment was immaculate, and the entire experience was top-notch. I had a fantastic stay and will definitely be returning the next time I’m in the area. Highly recommended!

The hotel is quite good for the price point. Clean modern lobby and dining area, elevators were clean and seemed well maintained, pool and gym area also looked well equipped and well maintained. The room was spacious, clean, and thankfully not cluttered with too much unnecessary furniture. The king bed was very comfortable as were the pillows. The air conditioning functioned perfectly and allows you quite a bit of leeway as to what temperature you would like your room to be. Overall this is worth the stay and price for this area. One small note to watch for is that I booked this room on Booking for the stated price of $219.91 ($196.88 plus $23.04 tax - I know this actually equals $219.92 but .91 is the price Booking confirmed). The hotel then charged me $281.57 ($252.08 plus $14.37 state tax and $15.12 local tax). Not sure why the numbers are so off.

It's unfortunate but I need to leave a negative review because after three days of reporting that when using the plug in our bathroom for the hairdryer, it would trip the fuse and cause the lights to go off in the bathroom...the one light leaving us in the dark until engineering would fix it. We were never offered another room and the problem was never fixed during our stay. To make this all an even more frustrating experience, we have emailed both managers for the hotel, Troy and Rebeca, with zero response. Sad that this hotel does not have a better understanding that when the customer reaches out, you should respond. Might be a good hotel if you have zero needs and everything works as it should.

Beautiful hotel! The service is amazing and sooooo nice. Turned my bad day into a pleasant evening in a comfortable, nice room. They accommodated me at the last minute. Front desk was so nice and understanding of a bad situation. They made it right! A lovely hotel and stay!

This was one of the cleanest hotels I have been to. You walk in and it’s so open, you don’t feel like you’re in a typical suburban chain hotel. Things were modern and bright. This was probably one of the nicest breakfasts from a hotel. Many, many options.

Updated. The hotel is very clean, nice amenities, and a good hot breakfast. Location is also very convenient to many restaurants and the highway. They do surprise you with a $150 incidental hold for a single night stay. This is written nowhere during booking or in hotel policies, I checked everywhere before I stayed— incidental holds are typically only $50 per night if any. Bad start.. but ultimately a decent nights stay.