The overnight crew was so helpful! There was a young woman and a manager man that helped tremendously. However, if you are looking for a good night sleep I wouldn’t book here. I was woken up from 4am-5:30 with construction happening on the street right outside. It was very loud and when I asked the front desk in the morning I was just met with blank stares. I would not recommend this property if sleep is part of your to do list.

This is a great hotel for a jumping off point into the city or easy access to Logan airport. Rooms are great, and clean. The best aspect of my experience was the service though, especially Jermaine and Scarlett. Both of them went above and beyond with every single interaction I had with them and were helpful beyond measure. I was also personally able to witness their high level of patience and customer service with other guests as well, so I know it wasn't just a single interaction.

Rooms are kept clean, and the beds even have two down/feather pillows, which was a huge bonus for me because I do not sleep well on synthetic pillows. Housekeeping is done only every other day, which may be an issue for some guests. In our case, the room was stocked with only three sets of towels for two people, so that felt a bit limited. One drawback was the bathroom sliding door. Even when closed, it had a large gap, provided very little privacy, and did not lock. Since I was staying with my son, that made bathroom use uncomfortable. The closest MBTA station is about a 25-minute walk away, so that is something to keep in mind if you plan to rely on public transportation. On the positive side, breakfast was plentiful, and the staff was very friendly and courteous. Overall, the hotel has several good qualities, especially cleanliness and service, but the bathroom privacy issue and limited housekeeping/towels are worth noting.

*Update: Upon bringing up the shuttle problem to the staff, they did graciously move departures to 20 minute intervals.* Convenient, clean hotel. Staff was very friendly. The food was good. My only complaint was the shuttle service. When I asked to book a shuttle time I was told there was no need since the shuttles run every 15 minutes from 3am. I get to the lobby before 4am and was told the 4am bus had "just left". I was then informed by the shuttle that was just sitting in the lot that he wasn't leaving till 0430.. would have been nice to know. I suggest really pushing for a shuttle reservation so your not stuck sitting around for longer than the actually ride to the airport is..

Perfect stay for those with an early flight. Room was clean and larger than I expected. The fridge/microwave were a plus. Hotel staff was friendly and knowledgeable. Restaurant on site, but also other dining options right across the street. Free breakfast was nice! Shuttle to airport was roomy, and the driver was friendly (even at 6.15am!). Shuttle stopped at each gate, helping with luggage for each party. I will definitely stay here again.

We stayed here on a mini spring break vacation to visit boston. I don't recommend this hotel for families. The rooms were okay. There were clean and quiet. During check in, the lady at the desk couldn't be bothered to get off FaceTime and barley spoke a word to us. Parking is $30 a night, regardless when you get there. We checked in at 11:30 pm and had to pay the full overnight for parking. Just staying at the hotel cost us $120 for psrking. We got upstairs and had no linen for the pullout couch. We called down to the front desk. They said they would bring some up. After almost an hour I went downstairs and asked for them. The lady told me she would bring them up. When she arrives 30 minutes later, she handed us 8 pillow cases. The TV was broken. When asked about replacement they told us they tried but we had a do not disturb sign on the door (we did) but no call about no being able to replace it. The hot tub in the pool area didn't work, and the elevator was out most the stay. Breakfast was the best part of the stay. When we tried to discuss our concerns with staff, it fell on deaf ears. A manager stated she would look into things. Haven't heard a peep from her either. I won't stay here again.

I experienced unprofessional and unfriendly behavior from the front desk staff during my stay attempt. Due to the recent blizzard in USA, I was stucked in conneccticutand was unable to travel on time. My original check-in date was 23 February, but because of the travel ban I anticipated that I would not be able to arrive that day. Therefore, I called the hotel in advance and requested that my booking not be cancelled, as the reservation had already been fully paid through Billa Book. The hotel staff assured me that my booking would remain active and that I could check in on 24 February instead. However, when I arrived at the hotel on 24 February, the front desk staff refused to allow me to check in. Later, one staff member admitted that my reservation had been mistakenly marked as “No Show,” which resulted in the automatic cancellation of my booking. During a difficult situation caused by the blizzard, I unfortunately received no support from either the hotel or Billa Book. As a result, I was forced to find and book another hotel at my own expense. This experience was extremely disappointing, especially during an emergency situation when travelers need understanding and assistance.

I did not enjoy my stay at this hotel for many reasons. I stayed two times here on two separate dates within the same week (Feb 28 and March 4). In one of my stays, they had no blanket or linen for the sofa bed, so we had to go request for one, but the front desk was super busy that we had to get some other worker to help us. The digital key wasn't working, and the actual card for the room (I had to get a physical one) was not working several times, and we had to get a new one. They also have a habit of putting you on hold when you call them, and at times will even hang up after they put you on hold! I was calling for the airport shuttle, so that was a fail because I needed a shuttle and they had me on hold. At one point while waiting for the shuttle, we literally waited for one whole hour! I was so upset. Both times I went it was very busy and I was not greeted at arrival. It did not feel warm or welcoming. It was loud and fast paced. There is no clear direction on what to do or where to go when you want to eat at their restaurant... there was literally only one guy at the bar doing everything and I had to ask him how does this work, and if we just sit anywhere or order at the bar, or what. The food at the restaurant was not good at all, so it was a waste of my money. And for breakfast, they did not even have regular standard paper plates- they only had bowls! So we basically had to serve our food into several bowls because it couldn't fit into just one. It seemed very unprofessional and I do not plan in going here again. I only picked this one because of the reasonable price and because they offered free breakfast and the airport shuttle, but I will find another hotel that provides this instead moving forward. Please provide better service. Thank you.

We used this place for airport parking and the shuttle service was excellent. The employee who helped us—I believe his name is Jacob from Colombia—was absolutely amazing. He was so helpful, friendly, and positive throughout the entire experience. Thank you for having such a great employee like him. Because of Jacob, this will definitely be our go-to parking place whenever we travel. Highly recommend!

Check in was relatively smooth and efficient. The room was designed with a minimalist aesthetic. The laundry facility was small, only one washer and one dryer, and no visible laundry items for sale in the laundry room. Housekeeping was called twice to have the room cleaned and never turned up, however the asst.GM was kind enough to have fresh towels brought to the room after hearing of the second no show. The maintenance team was responsive and quick at addressing the challenges we had on the first night, well done.