Rooms are kept clean, and the beds even have two down/feather pillows, which was a huge bonus for me because I do not sleep well on synthetic pillows. Housekeeping is done only every other day, which may be an issue for some guests. In our case, the room was stocked with only three sets of towels for two people, so that felt a bit limited. One drawback was the bathroom sliding door. Even when closed, it had a large gap, provided very little privacy, and did not lock. Since I was staying with my son, that made bathroom use uncomfortable. The closest MBTA station is about a 25-minute walk away, so that is something to keep in mind if you plan to rely on public transportation. On the positive side, breakfast was plentiful, and the staff was very friendly and courteous. Overall, the hotel has several good qualities, especially cleanliness and service, but the bathroom privacy issue and limited housekeeping/towels are worth noting.

*Update: Upon bringing up the shuttle problem to the staff, they did graciously move departures to 20 minute intervals.* Convenient, clean hotel. Staff was very friendly. The food was good. My only complaint was the shuttle service. When I asked to book a shuttle time I was told there was no need since the shuttles run every 15 minutes from 3am. I get to the lobby before 4am and was told the 4am bus had "just left". I was then informed by the shuttle that was just sitting in the lot that he wasn't leaving till 0430.. would have been nice to know. I suggest really pushing for a shuttle reservation so your not stuck sitting around for longer than the actually ride to the airport is..

Perfect stay for those with an early flight. Room was clean and larger than I expected. The fridge/microwave were a plus. Hotel staff was friendly and knowledgeable. Restaurant on site, but also other dining options right across the street. Free breakfast was nice! Shuttle to airport was roomy, and the driver was friendly (even at 6.15am!). Shuttle stopped at each gate, helping with luggage for each party. I will definitely stay here again.

We stayed here on a mini spring break vacation to visit boston. I don't recommend this hotel for families. The rooms were okay. There were clean and quiet. During check in, the lady at the desk couldn't be bothered to get off FaceTime and barley spoke a word to us. Parking is $30 a night, regardless when you get there. We checked in at 11:30 pm and had to pay the full overnight for parking. Just staying at the hotel cost us $120 for psrking. We got upstairs and had no linen for the pullout couch. We called down to the front desk. They said they would bring some up. After almost an hour I went downstairs and asked for them. The lady told me she would bring them up. When she arrives 30 minutes later, she handed us 8 pillow cases. The TV was broken. When asked about replacement they told us they tried but we had a do not disturb sign on the door (we did) but no call about no being able to replace it. The hot tub in the pool area didn't work, and the elevator was out most the stay. Breakfast was the best part of the stay. When we tried to discuss our concerns with staff, it fell on deaf ears. A manager stated she would look into things. Haven't heard a peep from her either. I won't stay here again.

I experienced unprofessional and unfriendly behavior from the front desk staff during my stay attempt. Due to the recent blizzard in USA, I was stucked in conneccticutand was unable to travel on time. My original check-in date was 23 February, but because of the travel ban I anticipated that I would not be able to arrive that day. Therefore, I called the hotel in advance and requested that my booking not be cancelled, as the reservation had already been fully paid through Billa Book. The hotel staff assured me that my booking would remain active and that I could check in on 24 February instead. However, when I arrived at the hotel on 24 February, the front desk staff refused to allow me to check in. Later, one staff member admitted that my reservation had been mistakenly marked as “No Show,” which resulted in the automatic cancellation of my booking. During a difficult situation caused by the blizzard, I unfortunately received no support from either the hotel or Billa Book. As a result, I was forced to find and book another hotel at my own expense. This experience was extremely disappointing, especially during an emergency situation when travelers need understanding and assistance.

I did not enjoy my stay at this hotel for many reasons. I stayed two times here on two separate dates within the same week (Feb 28 and March 4). In one of my stays, they had no blanket or linen for the sofa bed, so we had to go request for one, but the front desk was super busy that we had to get some other worker to help us. The digital key wasn't working, and the actual card for the room (I had to get a physical one) was not working several times, and we had to get a new one. They also have a habit of putting you on hold when you call them, and at times will even hang up after they put you on hold! I was calling for the airport shuttle, so that was a fail because I needed a shuttle and they had me on hold. At one point while waiting for the shuttle, we literally waited for one whole hour! I was so upset. Both times I went it was very busy and I was not greeted at arrival. It did not feel warm or welcoming. It was loud and fast paced. There is no clear direction on what to do or where to go when you want to eat at their restaurant... there was literally only one guy at the bar doing everything and I had to ask him how does this work, and if we just sit anywhere or order at the bar, or what. The food at the restaurant was not good at all, so it was a waste of my money. And for breakfast, they did not even have regular standard paper plates- they only had bowls! So we basically had to serve our food into several bowls because it couldn't fit into just one. It seemed very unprofessional and I do not plan in going here again. I only picked this one because of the reasonable price and because they offered free breakfast and the airport shuttle, but I will find another hotel that provides this instead moving forward. Please provide better service. Thank you.

We used this place for airport parking and the shuttle service was excellent. The employee who helped us—I believe his name is Jacob from Colombia—was absolutely amazing. He was so helpful, friendly, and positive throughout the entire experience. Thank you for having such a great employee like him. Because of Jacob, this will definitely be our go-to parking place whenever we travel. Highly recommend!

Check in was relatively smooth and efficient. The room was designed with a minimalist aesthetic. The laundry facility was small, only one washer and one dryer, and no visible laundry items for sale in the laundry room. Housekeeping was called twice to have the room cleaned and never turned up, however the asst.GM was kind enough to have fresh towels brought to the room after hearing of the second no show. The maintenance team was responsive and quick at addressing the challenges we had on the first night, well done.

Positives: shuttle busses are available for pickup and drop-off for the airport. It's about less than 20 mins away depending on traffic. I paid $25 for early check-in before 3pm; I was there at 11am. Overall clean room and accessible for Uber drop-off. Call or book online. New development I was charged for parking that I never used. Kindly ensure you review your receipts when received. I reported the issue and will check to see if and when I'll receive a refund.

Verrry disappointed with this hotel. We booked a park, stay, fly pkg. and checked in the evening before departure. Due to the govt. shutdown, our flight was cancelled. We stayed the night and returned to our home the next morning, we asked about a credit for the unused parking and was told it was a corporate issue. I called Hilton Corp. and was told the local mgmt could make the credit but the manager would not discuss it with me. Finally, I wrote to Corp. Customer Asst. and they told me that the Hotel would credit the unused parking. I neither heard from the Hotel nor received a credit. Apparently they don’t care about repeat business as I will never use it again. I had purchased non refundable airline tickets from American Airlines and they refunded the entire amount irregardless. It seems that this Hampton Hotel, in an effort to make a profit would rather sever relations with the customer instead. Follow up: After considerable time and many emails to both Hilton Corporate and the Hampton Inn this situation was rectified. I was reimbursed generously for the unused parking at this facility. Although I believe it could have been handled sooner and without as much communication, the fact that the Hotel Manager did call me and express her regrets to that effect is honorable on her part. As I said in my initial review, I think the location and all other respects of this hotel are very good and since they did actually own the problem and resolve it, I will use this hotel again and recommend them for anyone that is flying out of Logan. Again, my thanks to the Hotel Manager for resolving my issue.