First off, the staff was fantastic. Everyone we interacted with at the front desk, support staff, etc. was great. Attentive, helpful, patient, and kind. We had a big family and they made sure we got squared away, they accepted and held packages for us, and fixed an issue with parking. Now for the rest: the room was kind of dumpy and the bathroom smelled of mildew. No safe. Nowhere to really store clothes, and bed coverings were older, worn, and there was no comforter. If you're on the street side of the hotel, it is extremely noisy. The windows were drafty. Parking garage is right there, but you're paying $30/day. Just feels like a ripoff. There is a medical center next door and there can be a lot of traffic in front of the doors. Cops were there almost every time we were there. Convenient to the highway.

Our stay has been nothing but fantastic. Great price for location and friendly staff. Traveler profile- traveled as a female w son (young teenager). I was concerned w the reviews of emergency vehicle noise and needing to uber/lyft everywhere if dark outside but I disagree to a certain point. If you’re not used to city noises, download White Noise on your phone, sleep soundly through the night. Going out at night? I felt safe on Mass Ave and had no issues walking in the dark (still early-ish, did not walk past 9pm). We walked from Fenway back to the hotel w no issues. Would stay here again and recommend to anybody, but specifically those that have city experience looking for a comfortable room at a great price. To top it off, staff are incredibly friendly and helpful.

I was disappointed with the level of service during our stay. When I arrived to check in, another guest was being assisted by one receptionist. A second receptionist came to the desk and clearly saw me waiting, but she did not acknowledge me or offer to help. After standing there for a couple of minutes, I finally asked if I could check in with her, and she said yes. While she did assist me once I asked, I would have expected a simple, “May I help you?” when she saw me waiting. Unfortunately, her demeanor was not particularly friendly or welcoming, and the interaction left me with a poor first impression. In contrast, the woman who assisted us at checkout was very friendly and pleasant. More concerning was the fact that our room was never cleaned. We returned at approximately 9:15 p.m. to find the room exactly as we had left it that morning. The bed had not been made, the used towels had not been replaced, and there appeared to have been no housekeeping service at all. I have stayed in many hotels and have rarely encountered a situation where a room was simply not serviced without any explanation or advance notice. When I called the front desk that evening, I was told, essentially, “Sorry, there’s nobody here right now,” and nothing could be done. It felt as though someone had simply dropped the ball, with no effort made to remedy the situation. Between the unwelcoming check-in experience and the lack of housekeeping, the overall level of customer service fell well below what I would expect from a hotel. Unfortunately, I was very disappointed with this stay. I

Room is great. Staff is courteous enough. Parking is offsite and the hotel charges $30/day to validate, come to find out the rate just laying at the garage is $25/day so the hotel is making $5/day on parking. It's also in a VERY high drug crime area, almost exactly between a homeless shelter and the county jail. Definitely wouldn't feel safe walking with my family anywhere around here.

The front desk staff at this hotel made a terrible first impression and setting the tone for a disappointing stay. At no point during my visit was any employee at the reception counter friendly, approachable, or polite. Basic hospitality was completely absent. The only two people that were friendly and helpful were the maintenence men. Customer service needs serious improvement before I would consider returning or recommending this location.

We booked two rooms for a group of 4 to explore Boston, looking primarily at the great location. We were traveling on one of the hottest weeks this year with temps in the high 90s with feel like temps of 104F+. We had chosen 2 rooms on a high floor (8th floor) relatively close to each other and being a Hilton Honors member I checked in online and received digital keys to rooms 812 and 817. Upon arrival at the front desk we were told we couldn't get room 817 because the guests did not check out and extended their stay, and we're told they had booked a room on the 6th floor instead as the second room. This in itself is unusual since I had pre-selected room 817 and usually guests are asked to move to other available rooms when extending their stay. Upon expressing my displeasure I was told they could upgrade me to a suite on the 8th floor, which we accepted wanting to be close to our friends who proceeded to room 812 (they had said no two rooms were available on any floor, when we'd asked to get options to be accommodated on the same floor). Upon going to room 820 we found the AC not cooling at all, which on a hot day and after a 5-hour drive was not acceptable. I called the front desk and was told a technician would be up shortly. After waiting for over 20 minutes on a soffocatingly hot day, I decided to explore room 612 to see if it was cooler/and with working AC, for which my Hilton Honors App still showed I had the digital key. I knocked and entered using the digital key, and found the AC fine and cooling effectively. I then called the front desk and spoke to someone explaining the situation and asking if we could move into this room since nobody was coming to fix the AC in room 820. I was told that was fine and I could do so. We repacked and came down to room 612 only to find the digital key inactive. When we went down with our luggage to the reception area we were told by the girl who checked us in that we shouldn't have gone to room 612 and very strictly told us that was not right. When I explained I called and spoke to someone who had said it was ok, he (later identified himself as Daniel) came out and very rudely told me that I shouldn't have done that. I was taken aback since he himself told me to move. He raised his voice and again said "the girl is telling you your shouldn't have done that". At that point I chose to de-escalate since we were sweating in the lobby and just wanted to get a key, get into a room with working AC and take a shower. This experience is very unlike Hilton and their brands. The unprofessional and rude way Daniel spoke to us is not acceptable. There was no apology for not giving us the pre -chosen rooms for which I had checked in, nor an apology for being assigned an "upgrade"/a room with no working AC, and lastly berating me verbally for something that they agreed to do when called. If the assigned room's digital key was active and I went their to check if it had working AC and called them from there to confirm if I can move there, what was the issue? Daniel decided to be rude and exhibited behavior that is unwarranted from a reputable hotel chain. PS. Room 820 (with the broken AC) had the technician's cart outside it for almost an hour, in their attempt to fix the AC. Wonder why that room was assigned as an upgrade in the first place.

As an ambulance siren enthusiast - I LOVED staying here. From the WA WAAAA WA WAAAA’s to the NEEE NAWWWW NEEE NAWWW’s at all hours it was just fantastic. Did not disappoint. Also, as someone who suffers from reuseophobia, a fear of eating from plates or cutlery others have used before, it was great to just have paper plates and plastic forks with my eggs each day.

This hotel was one of the better ones we've stayed at that was part of the Hilton brand. Really nice overall. We were given water upon arrival. Our room smelled so fresh when we walked in! Good view of the city from our room. Pretty decent breakfast. Garage parking was across from the hotel, walking distance. The only reason I gave a 4-star rating was the location, being so close to a hospital. We kept hearing sirens and even though we we given ear plugs, we were only given one pair and there were 4 of us. Not too bad though, would highly recommend if you don't mind siren noises. Wouldn't mind staying again if we're ever back in Boston. It is good value for money.

Very friendly staff, excellent breakfast and evening cookies are a wonderful touch! Standard Hampton Inn, but i was surprised that no in-room safe. Looks like a very nice swimming pool on the 9th floor, but I didn’t get a chance to try it. Very heavy and strong presence by security guards, so you feel very protected, but it also shows that the neighborhood is not the best. At the same time I had no problems walking all the time from and to this hotel. Noise level from ambulances to a nearby hospital is truly crazy — those sirens are very loud! A major drawback on this otherwise very pleasant hotel. Good convenient garage, but $30 per day — in my opinion unreasonably expensive. Room service is every day!

Pros: Hampton Inn At Boston Crosstown Center is a mile of nice walk to Northeastern campus. The room was very clean, and the amenity was as described. The staff was courteous and helpful. They provide a great breakfast selection too. Great value! Cons: It is right next to Boston medical center and a police headquarters. There were sirens every 5 min during the day and maybe every 15 min at night.