Great location, cute rooms. Sheets are microfiber, which is soft, but a little unbreathable. Front desk staff are so so so friendly and helpful. Location can't be beat! Make sure to take a duck tour across the street. It would be great if the adjoining cafe could be connected to room charges. Ufortunately, the free coffee is BAD and the gym is... sparse.

The hotel is a beautiful historic building (built in 1891), in a fantastic location and lots of charm. The rooms are above average in size. Unfortunately the hotel management does not follow the abc of hoteliering; basics are not in place and it leaves one with a feeling of disappointment. The staff is excellent and try their best. My first room was not fit for accommodation. Ben the receptionist did his best and had me moved to another room the next day. There is limited power points in the rooms, often not accessible. There is no charging points next to the bed. AC is noisy. There is no coffee station in the rooms. Water pressure is inconsistent to the extent that the first room hardly had any. The rooms are dark due to block out blinds that cannot be lifted. The mattress is worn out on the one side. Turns on pillow cases and the bedding comes apart while you sleep (its just sheets layer, and the duvet not placed in a cover). The bathroom extractor does not work. While many of these things would go unnoticed or overseen in isolation, there is just too many of the basics that is not managed well. It is one of the worst hotels I have stayed at, and will hardly give it 2 stars based on my 4 nights stay. The manager Edward seems to respond to all reviews, I hope he is as prompt to respond with a proper remedial plan, otherwise the old lady he is managing will not remain open for much longer.

We truly enjoyed our stay at the Copley Square Hotel! The staff at the front desk, valet and housekeeping were all very friendly and helpful. The rooms were clean, nicely appointed and had comfortable beds. The location is perfect as it is accessible to Newbury St, Faneuil Hall, Fenway, and the Harbor! All within walking distance. The manager, Edward even kindly took the time to provide much needed information after our stay. Fabulous hotel!!

The room was small but VERY clean and quiet. The staff is very helpful, polite, and eager to assist. I stayed only a few days but would choose this hotel again even if the "others" had rooms available. For full disclosure, I booked via Expedia as I struggled to find availability for a work trip during FIFA and I have no regrets.

Place is god awful. Staff is comprised of un-enthusiastic, unhelpful people. They wont lift a finger to try and get you in your room earlier than 3pm. Doesn't matter because there isnt much relief waiting for you in your room anyways. Once you get out of the lobby the whole place stinks. Waited hours to check in to a still dirty room. Go somewhere else. Despite being one of the cheapest options in the area it's still super expensive. Staff could of made up for it instead this place is depressing. Absolute waste of money. Really wish I would have just spent more and stayed at one of the many hotels nearby.

I was really torn on how to review this hotel. The hotel itself is fine. It’s older but I enjoy that. It was still clean which is all I care about. The gentleman at checkin was an absolute saint. Above and beyond helpful both at checkin and after. He deserves 100 stars. The valet was the same. So kind and helpful. The problem was the woman on staff early in the morning. I went to use the gym around 6:30 AM which I didn’t realize was closed until 7 AM every day. I’ve never stayed at a hotel that didn’t have a gym open, if not 24/7, by 4 or 5 AM. It didn’t even cross my mind it wouldn’t be open yet, not to mention the door was unlocked. The treadmill would not turn on, again, if you travel as much as me that is pretty typical of hotel gyms. Their equipment is usually in some state of disrepair. I messed with it and got it working. Started my run. Had to run to the restroom and the woman caught me on my way back and proceeded to berate me. Just absolutely would not accept it was an honest mistake as I apologised profusely. I apologized over and over and tried to explain I didn’t realize it and went and grabbed my stuff. Even when I tried to de-escalate and smile and say ok I’m sorry, that made her even more mad and she started in even harder, even muttering at me under her breath at the check-in counter. I absolutely could do no nothing to appease her. I went back to my room and just broke down and cried. She made me feel like a criminal. It was at that point I made the decision to check out early and find another hotel. There was just no reason to stay there after I’d been made to feel so uncomfortable, especially as I travel alone. The thing is, she was absolutely right, the gym was closed and after our encounter I could see where that was posted though I had missed it before, and if she had kindly pointed that out to me I would have apologized and left immediately having realized my mistake. It was her manner of doing it. I left immediately. It’s really a shame because the gentleman from the day before again, was so kind and helpful checking me out and getting me an adjusted bill. His service is overshadowed by his colleague.

Our room got really stuffy and dry at night, no way to open windows too. Otherwise, really nice aesthetic of the hotel, rooms are nice and spacious imo. No microwave which was a bummer but surrounded by restaurants so it was okay. Be prepared to sleep to the sound of the city!

Value: 3/5 - Booked the non-studio King room ~2 months ago through the hotel website for the "best rate". - ~$422 a night seemed steep for what you get, but likely due to timing (graduation) and location (Back Bay). I understand other hotels in the area cost much more. Rates dropped by half during our stay. Politely contacted the manager, and though I initially didn't get a response, they sent the response to the wrong address. Ultimately, got a $345 credit towards a $1,265 stay. So, $307 a night. My rating doesn't really change due to lack of in-room amenities. - Location is close to several stations: Back Bay station for the T (orange line) and Amtrak and Copley (green line). - Hotel has 2 elevators. One is extremely small. The other is regular sized if you have more luggage or people. Both are very slow. Amenities: 3/5 - Our room had an in-room safe, small fridge/freezer, hair dryer, ironing, and toiletries. Scratchy towels. NO microwave or in-room coffee maker. - Common room is on the ground floor with a microwave, coffee machine, and vending machines with actually reasonably priced items, along with contraception! - No on-site guest laundry even though they have a sign that says they do. Cleanliness: 5/5 Comfort: 4/5 - Bed was a little soft for me, and the space is very small. AC had trouble cooling off to a comfortable sleeping temp. The common areas were very warm, so we were sweating. - Bathroom hardware needs fixing. Shower plate was loose. Sink cabinet edges were worn, scuffed, and scratched. Took a bit to understand how to get the right temp and pressure. Ambiance: 5/5 - Room and hotel in a modern but semi-historical style. - Cute, elegant little bar and cafe downstairs. Their french toast and bread pudding were amazing! Service: 4/5 - Front desk: Friendly but had trouble understanding during check-in that we wanted to store our luggage downstairs because we were in a hurry to drop off our rental car.

The first thing to say it’s that the personnel is 10/10. Everyone we interacted to was very friendly and professional. We had a couple of issues during our stay but the front desk team and the manager did all their best to solve them, and because of this we left the place very pleased and I’d go back again. Rooms are nice, mine was corner with 2 windows in the 3rd floor and very silent. Cleaning was profesional, beds were extremely comfortable and the location is perfect with Logan Express bus very near, two T stops within minutes and the prudential center crossing the street. They have a room with coffee for free 24/7 and some vending machines. They put bottled water every day in rooms at cleaning. I’d stay there again and I recommend this place.

Stayed here before the blizzard to be able to get to work (hospital). Team was great- appreciate their work throughout the storm. They were definitely dealing with some difficult patrons from things I overheard and were handling everything professionally. Room was clean and bedding was very comfortable. Thank you!