0 stars isn’t an option. Room was very expensive for absolutely no reason at all. Everything looked trashy and old. The elevator didn’t work. The TV in the room didn’t work. The water got lukewarm warm and only stayed that way for a few minutes. Our flight got delayed 4 hours so we got to the hotel late and the lady working the front desk at night was very very rude, had an attitude as if we were greatly inconveniencing her… you’re working the night shift, you’re there specifically for this reason. I honestly wouldn’t pay 20$ for this hotel. At the price I payed I expected at least a nice room the bed we booked was a king size, the bed was only a full, no one cleaned our room when we were gone.

I would not recommend this hotel. It is not at all worth the cost. The front desk staff were very nice and the valet company were great - that's the best I can say. It felt only moderately clean. The fridge broke part way through my stay and all my food was ruined (as someone traveling solo on a long distance car trip, I specifically selected a hotel with a fridge in room). There is no coffee maker in the room, just unpleasant coffee for a short time in the morning in the “guest kitchen” downstairs - not much else in there. There’s no easy access to hot water for making tea. The TV (cable and apps) didn’t work for half my stay and was not able to be fixed. The location is good. For slightly more, you can stay at the Marriott around the corner, which I suspect would be money much better spent.

I have to say that Claudia on the front desk Is wonderful. My praise stops there . I am currently staying at the hotel and leaving tomorrow. I paid £800 to stay 3 nights . First night stayed in a tiny room with a small double bed . No tea and coffee facilities in the room , you had a common room with coffee and tea across the hall . Like staying in a hostel. Moved to long room much better but toilet flush not working properly. Reported it but no one came to fix it !! We are now filling the cistern ourselves in order to use it . No bottles of water except for first night even when the room had been serviced. Rooms need redecorating as they are shabby and furniture very cheap . Will not return .

Great location, cute rooms. Sheets are microfiber, which is soft, but a little unbreathable. Front desk staff are so so so friendly and helpful. Location can't be beat! Make sure to take a duck tour across the street. It would be great if the adjoining cafe could be connected to room charges. Ufortunately, the free coffee is BAD and the gym is... sparse.

The hotel is a beautiful historic building (built in 1891), in a fantastic location and lots of charm. The rooms are above average in size. Unfortunately the hotel management does not follow the abc of hoteliering; basics are not in place and it leaves one with a feeling of disappointment. The staff is excellent and try their best. My first room was not fit for accommodation. Ben the receptionist did his best and had me moved to another room the next day. There is limited power points in the rooms, often not accessible. There is no charging points next to the bed. AC is noisy. There is no coffee station in the rooms. Water pressure is inconsistent to the extent that the first room hardly had any. The rooms are dark due to block out blinds that cannot be lifted. The mattress is worn out on the one side. Turns on pillow cases and the bedding comes apart while you sleep (its just sheets layer, and the duvet not placed in a cover). The bathroom extractor does not work. While many of these things would go unnoticed or overseen in isolation, there is just too many of the basics that is not managed well. It is one of the worst hotels I have stayed at, and will hardly give it 2 stars based on my 4 nights stay. The manager Edward seems to respond to all reviews, I hope he is as prompt to respond with a proper remedial plan, otherwise the old lady he is managing will not remain open for much longer.

We truly enjoyed our stay at the Copley Square Hotel! The staff at the front desk, valet and housekeeping were all very friendly and helpful. The rooms were clean, nicely appointed and had comfortable beds. The location is perfect as it is accessible to Newbury St, Faneuil Hall, Fenway, and the Harbor! All within walking distance. The manager, Edward even kindly took the time to provide much needed information after our stay. Fabulous hotel!!

The room was small but VERY clean and quiet. The staff is very helpful, polite, and eager to assist. I stayed only a few days but would choose this hotel again even if the "others" had rooms available. For full disclosure, I booked via Expedia as I struggled to find availability for a work trip during FIFA and I have no regrets.

Place is god awful. Staff is comprised of un-enthusiastic, unhelpful people. They wont lift a finger to try and get you in your room earlier than 3pm. Doesn't matter because there isnt much relief waiting for you in your room anyways. Once you get out of the lobby the whole place stinks. Waited hours to check in to a still dirty room. Go somewhere else. Despite being one of the cheapest options in the area it's still super expensive. Staff could of made up for it instead this place is depressing. Absolute waste of money. Really wish I would have just spent more and stayed at one of the many hotels nearby.

I was really torn on how to review this hotel. The hotel itself is fine. It’s older but I enjoy that. It was still clean which is all I care about. The gentleman at checkin was an absolute saint. Above and beyond helpful both at checkin and after. He deserves 100 stars. The valet was the same. So kind and helpful. The problem was the woman on staff early in the morning. I went to use the gym around 6:30 AM which I didn’t realize was closed until 7 AM every day. I’ve never stayed at a hotel that didn’t have a gym open, if not 24/7, by 4 or 5 AM. It didn’t even cross my mind it wouldn’t be open yet, not to mention the door was unlocked. The treadmill would not turn on, again, if you travel as much as me that is pretty typical of hotel gyms. Their equipment is usually in some state of disrepair. I messed with it and got it working. Started my run. Had to run to the restroom and the woman caught me on my way back and proceeded to berate me. Just absolutely would not accept it was an honest mistake as I apologised profusely. I apologized over and over and tried to explain I didn’t realize it and went and grabbed my stuff. Even when I tried to de-escalate and smile and say ok I’m sorry, that made her even more mad and she started in even harder, even muttering at me under her breath at the check-in counter. I absolutely could do no nothing to appease her. I went back to my room and just broke down and cried. She made me feel like a criminal. It was at that point I made the decision to check out early and find another hotel. There was just no reason to stay there after I’d been made to feel so uncomfortable, especially as I travel alone. The thing is, she was absolutely right, the gym was closed and after our encounter I could see where that was posted though I had missed it before, and if she had kindly pointed that out to me I would have apologized and left immediately having realized my mistake. It was her manner of doing it. I left immediately. It’s really a shame because the gentleman from the day before again, was so kind and helpful checking me out and getting me an adjusted bill. His service is overshadowed by his colleague.

Our room got really stuffy and dry at night, no way to open windows too. Otherwise, really nice aesthetic of the hotel, rooms are nice and spacious imo. No microwave which was a bummer but surrounded by restaurants so it was okay. Be prepared to sleep to the sound of the city!