The staff was friendly, courteous, and accommodating throughout our stay. Unfortunately, the housekeeping fell well below expectations. When we first entered the room, there was leftover cereal on the floor beside the bed, suggesting the room had not been thoroughly cleaned prior to our arrival. The following morning, we informed the front desk about these issues and were assured that the conditioner would be refilled. However, when we returned that evening, despite not having placed a "Do Not Disturb" sign on the door, the room had not been serviced at all. The trash had not been emptied, the room had not been tidied, the conditioner was still empty, and the leftover cereal from the previous guest remained on the floor. We had to contact the front desk again that evening to request these items. By that time, we were told the housekeeping staff had already left for the day, although the front desk staff did bring us fresh towels and a bottle of conditioner. While we appreciated the friendliness and responsiveness of the front desk staff, we were disappointed that basic housekeeping standards were not met and that we had to make multiple requests to have these issues addressed. We would have expected the room to be properly cleaned before check-in and serviced as expected during our stay.

Our first impression was bad. The gentleman at the front desk Saturday had the personality of a wet sock, we really seemed to be a bother. With my Marriott status I am eligible for a room upgrade, and just assumed it was the case. We arrived to our room which is tiny, barely enough space to open luggage. I called to the desk to ask about our upgrade which he replied we are sold out sorry. Funny enough we then checked online and there better rooms still available to reserve. Overall it looks pretty good, decent location. Terrible fella at the front desk who lied to us.

This was my second stay at Fairfield by Marriott Inn & Suites Boston Cambridge in the last three months, and once again it was a great experience. The hotel is very clean, well-maintained, and the staff has always been friendly and helpful. My first visit was with my son while he was touring Berklee College of Music and Boston Conservatory at Berklee. The location was perfect—only about 10 minutes away from campus. This time I'm back in Boston on business, and staying here was an easy decision. The hotel was about half the cost of many of the downtown Boston hotels, yet it's still only around 10 minutes from where I needed to be. It's hard to beat that combination of value, convenience, and comfort. If you're visiting Boston and don't need to stay right in the middle of downtown, I highly recommend this property. Clean rooms, a great location, and excellent value for the money.

The accommodations were OK. The bed was good. The neighborhood is nothing to write home about… But… be forwarned that the hotel is right next to The Green Line T. So you hear the train going by every three minutes. If that’s OK with you then get a room here. For me, it’s a dealbreaker. I shall not be returning.

Perfectly serviceable. Pros: - Highly convenient location - Very helpful desk staff Cons: - Hotel is not the quietest due to its adjacency to a major road in the city. My room wasn't as loud as some others apparently are (for example, I never heard the noise of the nearby train as some other reviewers said they did) but it is a consideration. - Room alarm clock with built in charger was broken and also only had a charger for old Apple Lightning charger phones - Free breakfast was not inedible, but certainly below the standard I've come to expect from other Fairfields - Minor dust on lampshades and small scuffs/stains on furniture - Walk-in shower had one of those annoying glass doors that never quite closes all the way All of those complaints are quite minor on their own but taken together they do add up. I would encourage the management to refresh the room furnishings slightly and improve the quality of the breakfast buffet.

Michelle and Jean are so helpful! My mom had made a booking, but then when I moved apartments, we decided to have her stay with me. They were able to accommodate our request to cancel, even though she had booked through Booking.com. We were so grateful for their flexibility and kind customer service. 12/10 would recommend!

The location is excellent; within walking distance to several restaurants and a CVS right nearby for essentials. Breakfast: Above average with daily variety. I really appreciated the milk alternatives! The staff kept the area clean, stocked, and were very attentive. Service: The front desk was courteous and quick to help when we needed extra towels. Gym: Well-equipped and surprisingly quiet, we had the whole space to ourselves. Areas for Improvement: While the hotel was generally clean, our shower had a significant amount of mildew, and the in-room fridge didn't cool well. Also, the coffee was cold one morning, though the rest of the breakfast was great. Note for drivers: Parking is $40/night. Overall, a very convenient and pleasant stay. We would return!

We had a very pleasant stay—great location, close to MIT, Harvard, children’s museum, and lots of restaurants within walking distance. Staff members were very friendly, especially the receptionist Gabi—she was extremely welcoming and accommodating. Room was clean and updated (trains passing by could be a little noisy though). Hot breakfast was also a plus! I would stay here again!

Not for noise sensitive traveler: bring your ear plugs. If you are noise sensitive and not wedded to Marriott, go to Kimpton or Sonesta Clean room and nice staff. Good location. Close to Sanofi Cambridge office. The issue was constant noise at night from outside traffic and train. Also the floor seems thin and you hear a lot of noise of people walking and dragging luggage. No humidifier available. Again, nice staff, clean and safe. Fine bed. The location and construction makes this hotel just noisy.

My family stayed here while in Boston for a couple of days. Kiddos are 11 and 9. We all agreed it was a great hotel and would definitely stay again! Mary at breakfast was wonderful! Very kind and very helpful. Overall, I was a great stay! Highly recommend.