Another Marriott sensor hotel: unfortunately I can’t fix this one. The A/C does keeps turning off because of the stupid sensor in place. It’s hard to sleep in a box room with polyester sheets. It’s hot. Overnight front desks was useless and acted like he didn’t know what there is a sensor in place. It’s 1:37 am and I am up trying to jail break this thermostat. I set my thermostat to 68 which is the lowest. Woke up to 73 ?????. Yes this is a known issue with Marriott hotels in the U.S. for having this type of a/c unit/thermostat settings. It’s requesting a code which I do not have. This is insane. I opened every window in the room. I would not recommend staying here unless you want to sleep in the heat. Location is great and walkable. Unfortunately, I messed up and booked a week of restless nights at this hot hotel. Still researching this thermostat attached. I’ve never seen this one before.

Rooms were nice and very clean. Staff was super helpful but they accidentally put me in one room and then called within 5 minutes saying I needed to change rooms. 4.9/5 but I can’t put that so.

This hotel has always been beautiful, but the rooms are even more beautiful now since the completion of their renovation. A great well-positioned hotel if you’re in the area to do business with Harvard or want to be accessible to the universities in the area.

The hotel is under renovation, the room looked great. This is my 3rd time staying here. This was a much improved room. I believe because of the renovation the water is brown, thus someone should go in rooms to bleed the pipes. I ran the water for 20 minutes until it cleared up. Hair in bathroom sink. Floor lounge on 6th floor coffee/tea machine out of order. Because of hotel renovation, no gym access...wish there was a partnership with a nearby gym they could have offered or a extra bonus stay points for the inconvenience. Just checked in, may come back to edit. So, came back to edit as promised. Day two, breakfast was suppose to start at 7am, two workers said the cook did not show up. I asked to speak to the manager, the worker said the manager is running late. So I found breakfast somewhere else. The positive is, I did dine in Nubar last night and the staff was awesome, food was delicious, bartender was on point. Stay tuned for Day 3 & Day 4. Day three, woke up early to take a shower before the water work began. Intercom sounds off, perhaps from testing or renovation work, couldn't hear the cause, was in the shower. Breakfast great! Came back in the evening, two elevators out of order. Had dinner, food and service top notch. Front desk staff helpful and attentive.

Great hotel. Rooms were very nice, having been recently remodelled (with a nice bathtub and comfortable beds). Staff were incredibly professional, friendly, and always helpful. Location itself is good, especially if you’re staying in the Harvard area. Journey to central Boston require slightly more effort but there is a direct train which gets you there in under half an hour, including the walk to the station (so nothing too cumbersome).

An older hotel in a great Harvard Square location. Undergoing extensive renovations (Nov 2025) which means noise and lots of debris being moved through the lobby area. Will be sure to return when they're done, but in the meantime enjoyed the room, the restaurant and the location.

The location, service, and my particular suite we’re all excellent. I can highly recommend this hotel. My only Miner suggestion is to open the restaurant earlier for breakfast. 7 o’clock is too late when people have things to do and they’re in the area.

Not coming back. Way too many small problems from how outdated and even run down in parts to the overall cleanliness. Rooms were alright to be fair. Service was sub par. Elevators are tiny and slow. No room service. No pool. No gym. Very old building and it shows everywhere. They are doing a remodel. I would stay here over that rat hole Porter Square hotel but likely not staying at the Commander again either. On a positive note, the attached restaurant and bar Nubar was excellent for drinks, food and most specifically fantastic service! *In response to the GM’s reply below - yes they are renovating but they don’t have reduced prices during renovation. We paid $700/night for our room for 3 nights and at that price point I would be expecting far more.

The staff here were excellent. From the moment we walked in until check out, they were friendly and went out of their way to help. I thought about docking them for being such a high cost without refrigerators in the room, but they brought one to us! Location was great - easy walking distance to Harvard Yard and Commons. Everything is about a ten minute walk. I will return next time I take a class!

We had the absolute pleasure of being part of the Harvard School of Public Health event at the Sheraton Commander Hotel, and the experience was exceptional in every way! The historic charm of the venue, combined with its modern amenities, made it a perfect setting for such a distinguished gathering. A heartfelt thank you to the entire Sheraton Commander Hotel staff for their outstanding customer service. From the moment we arrived, every team member we interacted with was welcoming, professional, and incredibly attentive. Their support and attention to detail made the setup process effortless and helped ensure the event ran smoothly for all involved. The atmosphere was warm and inviting, and the organization and care from the hotel staff created a seamless experience not just for us as a vendor, but for all the event guests as well. It was truly a pleasure to work alongside such a dedicated team. Thank you again to the Sheraton Commander Hotel for your hospitality and excellence. We look forward to many more events together in the future! Highly recommend this venue for anyone looking to host a professional, polished, and memorable event in the Cambridge area.