I am deeply grateful to two wonderful members of the hotel staff in the lounge. An elder gentleman in the lounge found my gold bracelet (which was of great sentimental value) and promptly turned it in to the front desk, while a Chinese-speaking female staff member kindly helped me locate it. Their honesty and kindness truly touched me and left an excellent impression of the entire hotel team. The hotel is clean, conveniently located, and welcoming. If I return to Boston, I will definitely stay here again.

We picked this hotel because of the great reviews and location. It’s a big hotel, and we honestly loved everything about our stay. Our receptionist was such an amazing and fun woman who gave us a very warm welcome. Thankfully, we’re Marriott members, so we didn’t have to pay for WiFi. Our room was clean, spacious, and had everything we needed. The cleaning staff were also super polite and friendly. We loved everything about this hotel. We didn’t use the pool, but we saw it and it looked beautiful, and of course, it was busy lol. If we ever come back to Boston, this is definitely where we would stay again!

Well maintained and recently remodeled facility conveniently located near shopping and restaurants. Parking is a bit tricky and expensive though. Professional, efficient and friendly staff that do an amazing job. The room was clean, with a great view and recently remodeled. The bed and pillows were clean and comfortable and the shower was great. It is a great value for the price.

We stayed here for a week around July 4th 2026 - it’s an excellent updated hotel in prime Back Bay. The hotel is in an older building but has been recently renovated. The refreshed interiors are genuinely upscale with comfy beds, sofas, and chairs along with plush bedding, TVs with screencast, and well appointed lighting. My only hard product suggestion is I wish the showers were slightly wider. For amenities, there’s an M-club / lounge for Platinum+ members off the lobby. The offerings were basics (fresh hot breakfast items and hors d’oeuvres in the evening). I did wish there was more variety in the food offerings as it repeated day after day. There’s a saltwater pool with a retractable roof and an exercise center. Service was excellent. The front desk (Matthew, Amy, Desiree, Daylin, Dherese, Dadiana, etc.) made every effort to make our stay comfortable including an upgrade to a coveted double bed suite that really made us feel valued. We were treated warmly in the morning and proactively offered late checkout to getting asked if everything was OK. Everyone from housekeeping to lounge attendants, were warm and welcoming. I wish every stay at a Sheraton / Marriott were as amazing as my experience here. The Back Bay location is fantastic. It’s quiet at night but still within walking distance to major Boston attractions like the Charles River Esplanade, shopping on Newbury Street, Boston Commons, and the Isabella Gardner museum.

Room is clean, staff freshens it well each day (we stayed a week). The location is very convenient, attached to a nice mall with shops and restaurants and green space. The pool is great and can be used rain or shine. Lobby is beautiful with lots of spaces to sit and relax or work. Hotel is walkable to everything we needed.

I had read so many bad reviews and I was a bit anxious arriving at the hotel, but overall, it went quite good. I stayed for 3 nights for a citytrip in BOS. The only negative points : - Soundproof inexistant : in your room you hear people talking when passing in the hall. But it never disturbed my sleep (and I'm a light sleeper). - Checkin : I was offered a late checkout, but when i double checked on the last day, it was not registered (but Matthew made it happen anyway). Good points : - Gym not big but with enough material for a holiday/travel workout - Pool with open ceiling - Breakfast at Henderson in the lobby: great food - Access : easy with metro, or Logan Express from the airport (free, 3$ return trip). Long story short, it's a good place for a short trip, or citytrip.

Five stars. Clean, updated, location can’t be beat. Generally quiet, walls thin but not an issue. Elevators can get busy. Staff amazing. Peloton bikes need to be replaced. Great stay. Would stay again.

Staying at this hotel is a wonderful experience because of its central location, which puts you right in the heart of the city's most vibrant shopping and dining districts. The lobby is grand and welcoming, and the rooms offer fantastic views of the skyline or the Charles River, making it a great place to relax after a day of exploring. One of the best features is the indoor pool with its retractable glass roof, allowing you to enjoy a swim regardless of the weather. The connection to the Prudential Center and Copley Place means you can navigate the area easily, even on rainy or cold days. It is a sleek and reliable choice for anyone wanting a comfortable home base with plenty of amenities and easy access to everything the city has to offer.

We had the perfect stay at the Sheraton Boston Hotel. From the moment we checked in we felt welcome. Kendra at the front desk was amazing. She expertly reviewed the hotel amenities and area with us. Such a great way to start our stay. The hotel has a spacious lobby and easy access to Taxis/Ubers. The hotel is connected to the Prudential Center and is so convenient to shopping and restaurants. Our room was perfect and comfortable. The hotel lobby bar/restaurant had great food and drinks. Everything was amazing. We spent a few hours at the pool which was very clean and relaxing. Such an awesome place to stay and celebrate our anniversary!

Newly remodeled and the biggest in the area, the Sheraton is niiiiiiiice now. Great location, fabulous lounge, incredibly friendly staff, great gym and pool (cardio room AND a weight room). It’s also connected to the mall on the second floor! I will absolutely stay here again. This is swanky!