Not up to Embassy Suites or Hilton Standards. Room not serviced properly before our arrival. Shower had multiple strands of hair on wall by shampoo holder. Told front desk about it and other minor issues. They sent in housekeeping while we were out. Refilled soap and took dirty towels but didn't clean shower or place new towels. Ceiling above AC vents dirty with dust from ducts. Breakfast was good, but dining room chair material coming off chairs and made my daughter's leg look like growing scales. Could not find a table that didn't wobble.

Great competitive rate for an upscale hotel. Comfortable bed. Fantastic location. Hot breakfast. Beautiful decor and dining area. Wish they offered bell service as a female traveling alone with lots of luggage.

Customer service was exceptional.. a room consists of a small living room area / dining room area. A small kitchenette. A large bathroom. And a king size bed. The pool area was well kept in the water was Crystal Clean. Photos to come

Breakfast is great. They charge $15 to park per night. Lots of little issues. Common area is stuffy. Elevators are slow and often crowded (likely not all working). Batteries dead in remote. Housekeeping is skimpy on replacing towels. No bar soap provided. There is a wet bar sink but no dish soap or brush to clean with. Sticky buttons on the elevator. Space is comfortable enough but I’d stay somewhere else next time.

My stay at Embassy Suites by Hilton Boston Waltham was absolutely unacceptable from start to finish. The room was blatantly misrepresented. I booked a king suite that was advertised as clean with a walk-in shower, and instead walked into a dirty room with an old, grimy tub. It looked nothing like what was shown online. This wasn’t a small discrepancy, it felt completely deceptive, and it’s clear the hotel is falsely advertising its rooms. It only got worse from there. The phones in the room didn’t work at all, forcing me to use my personal cell phone just to reach the front desk. I had to repeatedly call for basic items that should have already been provided, clean sheets, washcloths (which were missing), and refilled toiletries. After a few calls, guest services started outright ignoring me. They would pick up the phone and then say nothing, leaving the line open just to avoid helping. I’ve never experienced such unprofessional and disrespectful behavior. To top it off, the hotel falsely advertises in-room dining. It’s promoted right on the TV, yet when I called to order, I was told they don’t offer it. Instead, I was told to go downstairs, order at the bar, wait, and carry the food back up myself. That is not “in-room dining” in any sense. After a long day of traveling, this level of inconvenience and poor service is completely unacceptable. This was easily one of the worst hotel experiences I’ve had. Between the false advertising, lack of cleanliness, broken amenities, and dismissive staff, this stay was a complete failure. I would STRONGLY advise others to stay somewhere else! The outdated, dirty rooms horrible service, and lies are not at all worth your time!

The rooms are okay. Couches and sheets were dirty. The bathroom sink can barely train. The walls are sound proof which is great. Love the way the room is set up to hear no noise from outside the room. The Indian women workers at the front desk are really rude and impolite. Paying for parking is absolutely absurd I had to park at another lot hoping to not get ticketed or towed to avoid paying $15 a night on top of the $100 incidentals for every night you stay. It smelled so bad in the lobby and right outside. Smell of weed or just mold or something spoiled. Pillows were way too soft.

We stayed Feb 15 - 17. Rooms were big and look clean for us. Food was delish with good selection. I’m rating it an overall 3 is because of the service I got from the front desk. I approached the lady at the front desk after ordering food at the restaurant, I asked if they have a premium wifi, she looked at me, and outright said, there’s a charge of $12 or something. No asking what your room number or what not, but she insisted, it is for premium customers. Had she asked for the room number, it saves her and my time to see that we are diamond members. She eventually gave it and told me she didn’t know I was a diamond member. Due diligence is the key. Don’t judge your customers based how simple their clothes look. Being the front desk, she’s not just the face but the voice of the brand. Being pretty isn’t enough in business that you want customers to keep coming back. Will we come back? Likely not. But they definitely need to train their staff better especially being the first person customers can come in contact with. Word of Mouth is a powerful marketing force. Cleaning staff and kitchen staff seems great. When we checked in (a different lady) was an okay experience (nothing great but not bad). The other staff (encounter on 15th Feb at 7:45pm) whoever she was. She needs a little training.

I would like to personally thank assistant general manager Hilary Mborja for everything she did to make our stay most memorable. She is truly heaven sent! February 14th is my wife's birthday, and our stay was great! The Governor' Suite was more than we could have hoped for. It is 1200 sq ft of pure luxury! With a separate tub, shower and water closet - there was more than enough space for the both of us to be in the bathroom at the same time. The French doors that lead into the bedroom made it fit for both king & queen. The exceptionally beautiful front room/living space combination was large enough to host a party! With two separate TVs, we could both watch what we wanted at the same time! ? I look forwarded to visiting again real soon. Thank you so much Hilary! May God continue to bless you! ?

I stayed at the Embassy Suites by Hilton with my husband and child and overall it was a mixed experience. Unfortunately, there was no heat in our room during our stay due to boiler issues, and the hotel itself felt quite cold, which made our stay very uncomfortable. I did bring this to the hotel’s attention, especially since we are Hilton Honors members, and I am still awaiting a refund or resolution, which has been disappointing. On a positive note, the evening happy hour was a nice touch with free snacks, though drinks were complimentary only for non-alcoholic beverages, which was a bit misleading compared to expectations. The biggest bonus was the pool—it was absolutely beautiful and huge, definitely a highlight and great for families. That said, the breakfast was hands down the standout feature of our stay. It was excellent, well-stocked, and truly lived up to the Embassy Suites reputation. The breakfast alone made a strong impression and helped balance out some of the negatives. With better communication, faster resolution of issues, and improved comfort during colder months, this hotel has the potential to be much better as it was cold.

They now charge $100 extra on top as a deposit a night NOT total stay like other places!!! Used to be $75 to a $100 deposit for the stay!! We used to come 3x a year for 3 years, our child to pick up from college. Won’t be no more!! Garden Hilton, and my timeshare charges $50 for 4 star.. NOPE!!! This place is dated and charged deposits A NIGHT!!! I can AIRBNB, and get a room in Boston off the water with less of a deposit!! And they just changed it to this mess, last time we stayed was May ‘25, and was charged $75 deposit for the stay and we are rewards holders!! Hmph