We arrived at the hotel at 12:30 PM. We were aware that a fee would apply if a room were ready early. When I approached the receptionist, I was told that no rooms were available at that moment and that I should check back later, but that a room would definitely be ready by 4:00 PM. I returned at 4:00 PM for check-in and was assisted by a staff member named Aaron. He was in a very bad mood—in my opinion, he has no business working in a role that involves interacting with the public. Regardless, he assigned us room 722. Upon arrival, we found the room to be filthy. We went back to the front desk, where I spoke with another staff member named Alvaro. He was much kinder and assigned us room 315; however, that room was also filthy. We returned to the front desk once more, and Alvaro provided us with a different room, number 330—at which point I requested to speak with a supervisor. When we arrived at room 330, it was in even worse condition than the others. That was when we decided to get a refund and head to a different hotel. For a hotel of the Hilton’s caliber to have such squalid rooms—we were completely disappointed with this establishment. Our experience was terrible. We traveled from Orlando to visit family, and upon arriving at the hotel, the service was abysmal—the staff were extremely rude. I asked if an early check-in was possible, but they said no, so we had to wait until 4:00 PM. When we finally checked in and got to our room, the disappointment only grew: the room smelled bad and was filthy. There was hair on the beds, the toilet was stained with feces ?, the mirror was dirty, the bathroom sink had food scraps in it, and there was hair and trash under the beds. We went to the front desk to complain and were moved to another room, but that was even worse—there were dirty men’s briefs on the floor left by a previous guest, soiled toilet paper under the bed, a dirty bathroom, hair on the beds, blood on the carpet, and more. We went back to the front desk to ask for yet another room—our final attempt—but the third room was even worse. At that point, we requested a refund and left to find another hotel. My wife and I definitely do not recommend this place. In my opinion, the staff—both in housekeeping and at the front desk—need to be replaced or properly trained. My wife was in complete shock; she has a professional background as a hotel housekeeping manager and currently works as a vacation rental manager.

**1 Star – Worst Hilton Experience I've Ever Had** I travel frequently and have stayed almost exclusively at Hilton properties for years. Our weeklong stay at Embassy Suites Boston Waltham was, without question, my worst hotel experience. The furniture was worn and dirty, several outlets didn't work, and the guest laundry facilities were disgusting. Housekeeping was practically nonexistent. Beds weren't made, dirty towels weren't replaced, and basic supplies weren't replenished. We eventually asked that no one enter our room because every cleaning attempt created more problems. The hotel was absolute chaos throughout the weekend, with children screaming and running through the hallways for hours. Multiple complaints to the front desk accomplished nothing. I was even hung up on when reporting the noise. On another occasion, after waiting two hours for soap and clean towels, a front desk employee actually yelled at me for following up. Even getting our complimentary Hilton Honors bottled water was an ordeal. The evening reception was disappointing, and not one employee made us feel welcomed or valued. After all these issues, management offered a whopping **2,500 Hilton Honors points** as compensation. Which equates to about $12. **This hotel has serious problems with cleanliness, housekeeping, management, and customer service.** I have never felt so unappreciated as a Hilton guest. I would absolutely NOT recommend staying here.

Our family of four stayed here three nights this past weekend. Service was top notch and the breakfast was good to be included. Nothing to write home about, but perfectly fine. The entire facility is a bit tired and in need of a spruce up, but it too was fine. We do enjoy the layout of the suite type room, where you have a sitting area in addition to the bedroom. That makes a big difference when traveling with others as it gives some space to not be on top of each other. The biggest gripe would be the $15 per night parking charge. The lot is plenty large, but as far as I could see, there was not a regular security person roaming the lot at night. What is the fee for? With well over 1-2 hundred cars in the lot, they seem to be skimming money "just because". Perhaps they do have security and I did not see them? At any rate, we would stay here again, but I do wonder how it seems that a town this big would not have very many fast food places nearby the hotel. Rebecca was a fantastic person to work with too.

breakfast buffet was very good, custom omelet station, sofa bed was hard to pull out, not broken but not working well, a bit noisy in the early evening due to common embassy suites design (open area in middle of building) but did not bother me personally, some may not like that. room was clean and spacious. 2 tvs. no bars of soap or tiny shampoo and conditioner bottles, just in pump bottles attached to the wall. decent shower pressure. beds were more comfortable than sofa bed, i guess not unexpected.

Overall, we had a very good stay. The staff were very friendly and helpful, and the omelets were fantastic. We especially appreciated Alvaro at the front desk, who was very kind and helpful. There were a few things in our room that were broken, including the sink faucet handles and some of the light switches. One of us also had a slight allergic reaction when entering the room, although it was difficult to know what may have caused it. Overall, we enjoyed our stay and would happily stay here again.

Not up to Embassy Suites or Hilton Standards. Room not serviced properly before our arrival. Shower had multiple strands of hair on wall by shampoo holder. Told front desk about it and other minor issues. They sent in housekeeping while we were out. Refilled soap and took dirty towels but didn't clean shower or place new towels. Ceiling above AC vents dirty with dust from ducts. Breakfast was good, but dining room chair material coming off chairs and made my daughter's leg look like growing scales. Could not find a table that didn't wobble.

Great competitive rate for an upscale hotel. Comfortable bed. Fantastic location. Hot breakfast. Beautiful decor and dining area. Wish they offered bell service as a female traveling alone with lots of luggage.

Customer service was exceptional.. a room consists of a small living room area / dining room area. A small kitchenette. A large bathroom. And a king size bed. The pool area was well kept in the water was Crystal Clean. Photos to come

Breakfast is great. They charge $15 to park per night. Lots of little issues. Common area is stuffy. Elevators are slow and often crowded (likely not all working). Batteries dead in remote. Housekeeping is skimpy on replacing towels. No bar soap provided. There is a wet bar sink but no dish soap or brush to clean with. Sticky buttons on the elevator. Space is comfortable enough but I’d stay somewhere else next time.

My stay at Embassy Suites by Hilton Boston Waltham was absolutely unacceptable from start to finish. The room was blatantly misrepresented. I booked a king suite that was advertised as clean with a walk-in shower, and instead walked into a dirty room with an old, grimy tub. It looked nothing like what was shown online. This wasn’t a small discrepancy, it felt completely deceptive, and it’s clear the hotel is falsely advertising its rooms. It only got worse from there. The phones in the room didn’t work at all, forcing me to use my personal cell phone just to reach the front desk. I had to repeatedly call for basic items that should have already been provided, clean sheets, washcloths (which were missing), and refilled toiletries. After a few calls, guest services started outright ignoring me. They would pick up the phone and then say nothing, leaving the line open just to avoid helping. I’ve never experienced such unprofessional and disrespectful behavior. To top it off, the hotel falsely advertises in-room dining. It’s promoted right on the TV, yet when I called to order, I was told they don’t offer it. Instead, I was told to go downstairs, order at the bar, wait, and carry the food back up myself. That is not “in-room dining” in any sense. After a long day of traveling, this level of inconvenience and poor service is completely unacceptable. This was easily one of the worst hotel experiences I’ve had. Between the false advertising, lack of cleanliness, broken amenities, and dismissive staff, this stay was a complete failure. I would STRONGLY advise others to stay somewhere else! The outdated, dirty rooms horrible service, and lies are not at all worth your time!