while the hotel is in a lovely area there are definitely things that could be improved. like parking and the customer service from reception. vallet is 60$ a NIGHT if you even get a spot, the side parking is 30$ a day. since i’m neurodivergent i need things explained to me a bit to help me understand i was asking the receptionist right at check in about parking. she looks me up and down, gives me the nastiness look, sighs, and proceeds to talk to me like i’m a child. everytime i had an interaction with this individual she was incredibly rude and judgmental. i’m heavily pregnant so im not dressed in jeans and a nice blouse to walk around the city with. i’m comfortable looking so im not sure if it was because of my attire or what. but overall the treatment wasn’t ok especially at checkout with her. we unfortunately will not be staying here again if we ever choose to visit boston once more. way better prices, way better parking, and way better customer service at other hotels in the city!

Alright, a bit disappointing. If you are coming with an expectation to use the kitchen, I wouldn’t recommend. Context: We booked a King Harbor View Suite this past weekend for Valentine’s Day weekend. Pros: - Room layout and sleeping arrangements were honestly really nice. The bed was pretty comfy, and the couch was solid for movie watching. Those were no issue. - The view was solid! We had a nice view of a dockyards close by, some nice brick buildings, and a section of the waterfront. It was as advertised on that front. - Nice staff, and they tried to help us with our issues even if they couldn’t solve them all. I believe the woman I chatted to at the counter’s name was Denise? She was really great, and if it wasn’t for her I’d probably be leaving a lower star review. I hope I got her name right, cause she was the one who helped us. Cons: - We arrived a few minutes after 4pm for our check-in and we ended up having to wait an hour and ten minutes in the lobby until our room was ready. We were given a complimentary bottle of wine as an apology, and that was kind, but we booked this stay a month in advance so it was frustrating having to wait so long. We also had a dinner reservation at 6pm that night, so we had to rush to put away our things once we got into the room, and we didn’t have time to decompress after our trip. - They advertised a full kitchen for our King Suite. Additionally, in the Marriott Bonvoy app, they show two types of kitchens. One labeled “full kitchen in room,” that includes an oven and some good counter space, and one labeled “studio kitchen”, that has a small amount of counter space and no oven. Given that labeling, and that we booked a suite style room rather than a studio style room, it presented us the idea that we’d be getting that full kitchen as listed. Instead, we ended up with the “studio kitchen” style in our suite. My girlfriend and I had intended to cook most of our meals and bake cookies during our stay, and so ending up with a differently presented kitchen with less amenities really dampened our stay. If they fixed their labeling on the booking and app, this would’ve not been an issue. - Additionally the kitchen we were provided was lacking in the usual tools. We were given a cutting board, but no kitchen knife to prepare our food - and so we had to request that, along with a sponge and dish soap. The pans provided were pretty thin, and so they heated really quickly and unevenly. They also had rounded bottoms, which we couldn’t push back flat, and so they wobbled on the stovetop - which also may have been a reason they heated unevenly. They gave us one burger spatula and one ladle in addition to the silverware, no other kitchen preparing tools sadly. We made do on some of our planned meals, but we had to nix some and not bake our cookies. Sad that our stay ended up being like this. We didn’t let it hamper our Valentine’s vacation much, but it was frustrating that it didn’t add to our time. Again though, and I hope I got her name right but I only got a glance at her name tag, Denise really did try to help and she did improve our stay with getting us the kitchen tools and bottle of wine. I probably won’t be going back, but I’m sure she helped make a lot of other guests’ stays more pleasant.

The location is very good and within easy walking distance of the center. The rooms are fine for the price and generally what you would expect from a mid-range hotel. Breakfast, however, was truly shocking. While the variety was acceptable, the food quality was quite low. Even worse, everything was served on disposable plates with plastic cutlery, all of which goes straight into the trash. This made the whole experience feel more like a fast-food junk place than a mid-range hotel — absolutely unclassy and with a complete disregard for the environment.

If I could give 6 stars for location, I would. Less than 15 minutes walk to TD Garden, 5 minutes to the Constitution, near the North End and Bunker Hill monument. Awesome! The only thing better than the location was the staff. Everyone was super friendly and helpful. Either they hire exceptional people of the management sets a great tone, or both, but the team there was top notch. This will 100% be my go to place to stay for Bruins games.

The rooms are ok they were clean but was disappointed with the breakfast that was included. The times for breakfast was 6:00am-9:30 am and with people in line they were taking the food away as quickly as they could right at 9:30 sharp. Breakfast especially on a holiday should be until at least 11 am. Secondly if you have a truck parking is double the rate to park.It was 80.00 for overnight parking was there less than 24 hours. This should be made known at time of booking.

We were very disappointed with our stay. We chose this hotel specifically for the convenience of valet parking, which is listed on the hotel’s website as USD 55 per night with in/out privileges or USD 20 per hour, subject to availability. However, there was no indication that overnight valet parking could sell out or be unavailable upon arrival. After checking in, I asked the front desk associate about valet parking and was told it was “sold out.” No effort was made to check availability further, offer on-site alternatives, or show concern for our situation. When I explained that our vehicle has handicap plates due to a member of our party having an amputated foot, there was still no accommodation offered. We were simply told to park in a lot approximately five minutes away. This was particularly frustrating given the accessibility needs involved. After leaving the hotel to find parking, we were directed to a lot directly next to the hotel that charged $20 more per night than the hotel itself. Due to accessibility concerns, we felt we had no choice but to pay the additional cost. We also reached out to hotel management to share our concerns and were disappointed with the response. While an apology was offered, the reply focused largely on service standards and “teachable moments” rather than addressing the lack of accommodation for a guest with a disability or the additional financial burden we incurred. No meaningful resolution or consideration was provided. Overall, the lack of clear communication, compassion, accessibility awareness, and follow-through significantly impacted our stay. Guests relying on valet parking or accessible accommodations should be aware of this experience.

We stayed here for about 10 days and it was fantastic!We had a pretty good view of the Naval Yard, and our room was well-kept and everything was in working order. Just about everything that we wanted to do and see was in walking distance of the hotel and there were plenty of great places to eat nearby and we were given a sheet for recommended places which was helpful. Shout out to all the staff we interacted with because they were awesome! When we were having a minor issue with the clothes washer, they sent a young man up right away who was very helpful and accommodating and made sure we were taken care of. We don't normally need much from housekeeping, but when they did come in, they made sure we were stocked up and not going without. I'm a bigger dude and like the room nice and cold, and thankfully this AC unit worked like a champ. If you're OK with walking and want somewhere to stay where it's pretty quiet, this is the place to be.

I had a fantastic stay at the Residence Inn by Marriott Boston Harbor on Tudor Wharf! The location couldn’t be better—right on the water with beautiful harbor views and just a short walk to so many great spots around Boston. The room was spacious, clean, and comfortable, with everything I needed for a relaxing stay. The staff were friendly, helpful, and made me feel right at home. There’s plenty to do in the area—restaurants, history, and great walking paths. I’ll definitely stay here again next time I’m in Boston!

The Residence Inn by Marriott at Boston Harbor was amazing! The view from our room was absolutely beautiful we could see the harbor and the bridge all lit up at night, which made it feel so special. The location couldn’t have been better, with tons of great restaurants, shops, and attractions within walking distance. It’s the perfect place to stay if you want to be right in the heart of everything while still enjoying peaceful waterfront views. Highly recommend!

UPDATE 13.MAY.2025: Checking out today after 6 nights, and the upshot is this: the front desk team, the team managing the breakfast buffet, the general maintenance staff are all really friendly and eager to help. That front desk team member I first mentioned? Well, either we were just tired after our red eye or that person was just in a bad moment. All good for the rest of our stay! VERY comfortable bed! If only there was a way to block the light from that exposed bathroom sink! Nice shower with good water pressure and settings after a day of walking everyday. The hotel location is super; very pleasant harbour walks and within very easy walking distance to downtown Boston, transit, etc. The one criticism remains the hotel's housekeeping team and quality, as noted in my original comments below. Two additional services (every second day service provided, which is actually very practical) during our stay simply validated this because really clean was not the end result. Having worked in the industry, including managing a housekeeping department, I'm aware of time constraints and the limitations placed on housekeeping teams, but excusing oversight of basic "first impression clean" isn't OK. On one of those days, there seemed to be evidence of some disorganization and/or a breakdown in communication about which rooms were to be "cleaned" that day. Overall though, YES...yes, I would certainly recommend staying here and, hoping the hotel management team will not hold this review against me, we hope to be back too. ? MAY.08.2025: This is a tough review to share because I try to be positive with initial impressions at hotels. Our reception by Marvin was super! Very welcoming and genuinely friendly, Marvin was accommodating with our unexpected early arrival. Interactions with other front desk staff in the couple of days since have been pleasant, though there's a member of the team who may want to smile, we think. Our room: very nice space, comfortable bed, functional kitchen...BUT, it really wasn't cleaned well. There were dirty dishes in the dishwasher, left by the previous guests; the tiled area of the floors felt gritty (which we took care of with a wet towel wipe), and my wife and I both dust wiped surface areas around the room. We chose to do this rather than create an issue via the front desk or housekeeping. The hotel was recently renovated, and it shows in that the room hasn't taken on that grungy feel that creeps in over time, especially in the shower area. A comment for the interior designer that the decision to have the "bathroom" sink outside the bathroom, and as more a part of the bedroom, is ridiculous! It creates a situation where using the bathroom during the night inevitably disturbs the other person when one isn't traveling alone (see pic attached). The breakfast buffet is good and the team working it are very friendly. Good workout room and nice small pool too. Still have a few nights here so I may post an update.