Overall, a great hotel. One thing, they seem to not have automatic log on to their website when you have left and come back to the hotel. I ended up using data for days unnecessarily. I was here for a convention, right in the hotel, but stayed 8 nights. The lunches provided were dismal. The service at the bar and restaurant was very good until the bar manager came on board towards the end of the week and charged us for larger wine than we ordered. Same old air conditioner issues-so loud. I noticed that the room cleaning went downhill once my husband left. Maybe my imagination, but other ladies didn't have their beds made either, or not until very late in the day. Oddly, my husband refuses to tip daily even though that's expected. I tried to do it but I missed a couple of days-I don't carry a lot of cash with me. Kudos to Diana behind the front desk-she is very friendly, helpful for directions and what is going on. Friendly and professional-great combination!

Spent a week here for a convention. Exceptional service, and rooms very comfortable with well thought out amenities. Management has good eye for detail and also accommodating to changing circumstances. Will look forward to returning in the future!

Hector went above and beyond for me during the LFOD convention. He was extremely kind and caring throughout the weekend. He did everything he possibly could to ensure that I had everything I needed and went out of his way to get a personal fan due to the heat to help cool our area off more. He made the whole weekend more fun and enjoyable!

Adding to Paul's wedding weekend review, the staff was outstanding - and juggling a huge NE Region youth soccer tournament. Jose and Frima were outstanding at the Penstock Brunch. Emerson, Michael, Juls and (Diana?) at the front desk were fantastic. Location downtown is great, walking distance to restaurants, bookstore, cafes. We stayed in several hotels over a couple week trip. This had the best bed and by far the best shower.

It waa a nice place to stay. Clean, very busy but good. They need laundry services but there was a comedy show and bar with food and a nice pool/workout area.

So I hate leaving hotels low reviews, but basically I called on may 5th requesting a reservation for may 13th, the lady said she did but didn't ask my name this par was o me caus I should of triple checke but she said I was all good to go and I would pay on property and that it was all reserved for me, so on may 13th my boyfriend birthday I called asking to make sure it was reserved and they said they couldn't find one for me, which I was like Oh ok, the lady talking to me had a bit of an attitude, I asked her if that since it didn't reserve I would be O with reserving one right then shortly after she said hold on with a attitude then transfered me abruptly without saying anything an then a guy answered and she said she was too busy to talk which I understand but she could of told me that,I then get there and check in and after I went down to see about getting popcorn for a movie thing with my bf the guy just had an attitude and told me look for it myself which I was like oh ok some lovely gentle men helped me out there and he suggested I go to market basket I just felt ignored tho and felt like they were judging which I fine everything else wa great, like the food and room was good I work in customer service so I usually don't like to complain but usually more money you pay the better the hospitality should be or so I thought

Wonderful stay. Dinner service in the restaurant was extremely slow 2 nights in a row...food came quickly, it was the servers who were very chatty and didn't come back often enough. The food was fantastic.

Overall, it was an okay stay, but there are a few things that should definitely be improved. At breakfast (which is paid), they charge $4 for a coffee, yet the exact same coffee is available for free in the lobby. That makes no sense at all and honestly feels like a rip-off, how can it be free if you don’t consume, but charged if you do? The bathtub in my room was clogged, which was inconvenient and something that should be addressed. I also noticed that several of the products being sold were expired, which is worth reviewing. Nothing major overall, but these details do make a difference in the experience.

Stayed here for a business trip. The staff were very friendly. There is an Executive Lounge that can be used if you have Diamond status. Includes free breakfast for Diamond members. My stay was lot long so I did not need any housekeeping. Plenty of restaurants in walking distance and was a 5 minute ride to where I needed to work at for the few days I was in town.

The room was very comfortable including the bed, shower, etc. My only real complaint was parking. Because it was frozen outside, the girl behind the counter said that the normal garage entrance was closed and that I would have to go around. Unfortunately, the garage is not labeled as being for the hotel. I had no instructions on how to get in or out without paying, which was really irritating. Some training for the front staff is probably in order.