UPDATEI: Now Hilton is refusing to reimburse me the cost of an Uber as they promised to do when I called Hilton Honors when I returned home. AVOID! Stay in Boston and pay for the Uber as, based on my experience, you're likely to have to do anyway I wish I could give it no stars. The hotel failed its mission as an "airport" hotel. No wake-up call. Then the shuttle. First it's ridiculous that an airport hotel starts running its shuttle at 5:a. m. But today I finally cried uncle at 5:06 and called an Uber. Had I stayed I'm not sure everyone would have fit. Front desk staff was not particularly welcoming and, oh yeah, no cookie!

Room was not it. Had mold all in the shower. Stuff caked on the plastic outlet covers on the headboard. Carpet is dirty and stained. Restaurant food down stairs is over priced for the portion and quality. We didn't address this at the hotel since we checked in and just dropped our bags and left to go explore. It was late when we got back and we weren't staying long anyways so we dealt with it. The sheets were clean and that is what mattered most at that point. Definitely not the cleanliness I would expect when sending around $300 a night.

I've stayed here a few times over the years and it's really been a nice experience until now. I booked a room on the Double Tree page, then after realizing I made a 1 day mistake on the date I called to move the booking forward 1 day. I made the call immediately, and was informed I was past the cancellation time after being transfered 3 times over 30 minutes. I'll never stay at another Double Tree ever again. Terrible customer service. Lost over $200 on this one, but I can promise they lost much more in my faithful bookings for future.

????? I had an awesome stay here and really enjoyed the hotel. The staff was friendly and the overall experience was great. What really stood out, though, was Tina’s customer service. After my stay, I needed a receipt for my work expense report and had called several times because I wasn’t receiving it. It was becoming frustrating, but Tina took the time to help me, made sure it was sent correctly, and I finally received it. Tina, thank you for actually following through and making sure I was taken care of. That kind of customer service makes a huge difference. I would definitely stay here again!

is an excellent option for travelers who prioritize an amazing location, absolute cleanliness, and efficient, modern design. The rooms use space incredibly well, and the views from the upper floors are breathtaking. What really stood out was the friendliness and professionalism of the staff throughout our entire stay. Great fitness center and a lovely downstairs bar area. Will definitely stay here again!

Hotel is a little outdated which is fine but what isn’t fine is the walls are super thin. I could hear my neighbors TV and conversations the whole night. Absolutely not something you expect from a hotel that is over 200.00 a night. But I will say management was extremely helpful and cool so I will not completely go scorched earth. But the walls are very thin.

What a great experience for a quick airport hotel stay! Anna the breakfast host was the most wonderful woman! I could not manage the buffet line alone with only my cane. She jumped right in and provided me the extra care that I needed. Thank you Ana! You're a 5 star employee!

Fine, conscientious service at the end of the train and S3 bus line into downtown Boston. Manager on duty started texting me immediately after check-in to make sure everything was OK, television in room had a welcoming message with my name on it, and room included both microwave and refrigerator. Airport shuttle every 30 minutes. No significant noise except for some trains honking as they passed through a nearby station. Gas and food options within a block.

Very nice, clean hotel with a restaurant on site. Rooms are good size and comfortable. Food is definitely better than what is usually available these days at hotel "restaurants". Has a nice variety including steak tips and clam chowder which were both very good. Easy parking and pretty cheap at only $30.

My friends booked this hotel months in advance for their honeymoon and arrived at 1:30 AM only to be told their reservation had been “cancelled” on the hotel’s end, even though they had proof through Hotels.com that it was fully paid and never cancelled. The hotel staff offered little explanation or accountability and then tried to offer them another room for double the original price because it was Memorial Day weekend. Hotels.com later confirmed the reservation was never cancelled on their side, which makes the whole situation even more frustrating. Completely irresponsible handling of reservations especially for people traveling late at night for such an important trip.