This was a great place to stay. It had a full kitchen complete with dishes and utensils. Liz, the night registration, was amazing. She always welcomed us back with a smile and loved hearing about the days adventure. Also the maintenance person who lent my husband some glue and tape to fix his glass. He was very kind and funny. The location is not right downton where we thought it would be, BUT super close to the public transportation station. The only thing I didn't like was how much you had to pay for parking. We didn't rent a car because of that. We did buy a 7 day transportation card. It covered both busses and the subway. Oh and it did not have a pool which was a bit disappointing.

Extended stay for my daughter, doing a camp at Berkeley There are no words for how amazing the staff is just wonderful wonderful kind people! The Rooms are spotless. The lobby is spotless. The breakfast is fantastic. You feel so safe and a home away from home truly when you’re traveling and you really have to be in a hotel that just makes everything feel so much safe and nice. Thank you for giving us a wonderful experience

I rarely leave negative reviews, but our experience at the Residence Inn by Marriott Boston Downtown/South was extremely disappointing. We chose this hotel because we traveled to Boston for a concert and had to work early the following morning. After paying a premium rate, all we expected was a clean room where we could shower and get a good night’s sleep. When we returned to the hotel around 10:30 PM, the air conditioning unit in our room was making incredibly loud noises. It was impossible to sleep. I tried to ignore it at first, but eventually I had to call the front desk. The response I received was shocking. I was told the hotel was completely sold out and there was nothing they could do. Instead of offering a real solution or showing any concern, the front desk employee jokingly suggested that I could knock on the room next door and ask if those guests wanted to share their room with us. I couldn’t believe that was an actual response. It was completely unprofessional and disrespectful. The only other suggestion was to keep turning the air conditioner off and back on repeatedly whenever it became noisy. That is not a solution, especially considering I wasn’t about to risk making the problem worse or being held responsible for damaging the unit. The employee told us that the manager would be available at 10:00 AM the next morning. However, when we checked out around 10:30 AM, the manager was nowhere to be found. Once again, no one was willing or able to help us. We paid a significant amount of money expecting a comfortable stay, but instead we spent the night unable to sleep before an important workday. The lack of customer service, professionalism, accountability, and concern for guests was incredibly disappointing. I would not recommend this hotel to anyone. If something goes wrong during your stay, don’t expect the staff or management to make any effort to fix it.

I love staying at Residence Inn because it's a great studio apartment feel. We're here for a World Cup match so it's been great to make a few meals to save some cash. It's also nice to have a cozy home base where we can recharge and get away from the crowds. The location of the hotel is great, it sits on a corner with multiple bus lines and is just a 15 min walk to the Orange line. There's a great Tropical Foods grocery across the street, too. We had a beeping fridge when we first arrived. Help arrived within minutes and completely resolved the beep. Desk staff is very friendly and we've visited with them a few times.

So close to Northeastern University, China town, and close amenities with dining options. Rooms were very clean, staff was friendly, parking wa easy with valet and didn't take long to retrieve. Breakfast was very good, plentiful and breakfast area was clean. Bed was comfy and room was spacious. I stayed in king room suite.

The room and service were satisfactory. However, the presence of homeless individuals around the hotel was a concern. The main entrance was consistently closed, which was odd. Also A gunshot incident occurred near the hotel. It would be good for you to search for more information regarding this zip.

Generally I have been happy staying at this hotel. I stay here every other week for work. Recently they have a sign that you can't bring the breakfast to your room. Treat your customers like adults. We are not children. If you can't trust your customers then don't offer breakfast. Its a very boring breakfast anyway. The rooms are nice. but the kitchen lacks items.

Response to Owner: I would love to get in contact with someone who can help. You have my phone number and email because I have tried to contact you in the past to see if anyone can help. I have not received any response up until this google review. Even though I understand your decision, I still believe this is very unfair. I had to put in my birth information prior to booking, and it literally still let me book despite knowing my age. What if you were in my shoes? The money is already been sent so Expedia is unable to refund or provide any assistance. I hate how I am getting punished for being an inexperienced traveler. Please help. --- My friends and I were planning to visit the universities here for Spring Break. We are all college students from Purdue who wanted to see the academic atmosphere of other prestigous universities. I recommended Marriott to my friends since I had amazing experiences in the past (my parents are Marriott Members). We booked it with Expedia since we are new to traveling. Unfortunately, the minimum check-in age (21) wasn't specified during booking and we literally found out 30 MINUTES after booking. Almost all of the hotels we booked in the past were 18+ so we never thought that this would be an issue. (We are all 20 btw) Hotel has a VERY strict no-refund policy. Expedia reached out for a potential refund but got rejected. We tried calling front-desk but no help or consideration was provided. Paid for 3 nights. Lost 3 nights of money :(

Clean and refreshing rooms, delicious included breakfast, and very friendly front desk service. My only complaint is the $55 per night parking fee, which is quite expensive. Otherwise, a very nice hotel experience.

I stayed at the Residence Inn Boston Downtown/South End for five nights and had a very positive experience. The hotel strikes a great balance between homey comfort and convenient city access — ideal for extended stays or travelers who like extra space. Situated in the South End, it’s a short walk to dining, cafés, and boutique shops, and an easy quick ride to the Back Bay, Seaport, and downtown attractions. The neighborhood felt safe and pleasant for evening strolls. Room & Comfort I booked a studio suite — spacious, spotlessly clean, and thoughtfully laid out with a full kitchen, dining area, and a comfortable seating/work space. The bed slept well, and blackout curtains helped with restful nights. Housekeeping was reliable and respectful of my schedule. Amenities The complimentary hot breakfast each morning was convenient and varied enough to keep things interesting during a longer stay. There’s a small gym and a handy guest laundry, both of which I used; they were clean and well-maintained. Free Wi?Fi was stable for work calls and streaming. Service Staff were friendly and professional from check-in to check-out. They provided local recommendations and handled a minor request quickly and helpfully. Value For the space, location, and included amenities (kitchen, breakfast), I found the hotel good value compared with downtown alternatives. Overall, I’d recommend the Residence Inn Boston Downtown/South End to business and leisure travelers who want comfortable, apartment-style accommodations with easy access to Boston’s main neighborhoods