You can find better hotels at this price point, not very 5-diamond, in my opinion. Walls are paper-thin, heard banging from neighbors and TV going until 2am that wasn't very loud, sound just travels through easily. Solid location but that's about it. Service and staff were pretty quiet besides the "hello/goodbyes." At this price point, there are many other options I regret passing on staying at.

We stopped in to the bar after a play for a cocktail on Wednesday night. Our bartender Joel was very welcoming and engaging with us. Joel is excellent in his craft and passionate about creating our cocktails. His description of our cocktails had you really enjoying the experience of savoring the taste. I had asked for a pistachio martini and Joel asked if I ever had a Dubai pistachio martini? I had not and did not realize that there was one. Let me tell you that it was the Best martini I ever had! Every flavor in the martini came through and it was perfect!! If you ever are in the area, stop in and see Joel at the bar! Thank you Joel for delightful time at the Ritz Carlton!

Hotel entrance feels like an isolated side street. Entrance and reception is narrow. You immediately feel the difference between a Four Seasons and a Ritz. The reception people do not look up, concierge people do not greet you even though not occupied, bellman isn’t ready with cart. Doorman doesn’t offer to help because not part of his union job. No nice water, hand towels etc. Generic water is given if you ask. Lobby is intimate and even lively all the time, key card to access room floors. Decor is fine. I don’t remember florals like I do with Four Seasons. There isn’t an excited feeling to arrive like arrival to most Chicago or New York hotels. Double room is sized very well. Not sure if they are fulls or queens. Bath is underwhelming in look but marble, marble sink is very pretty (thick profile), separate tub, toilet room and smaller stall shower with EXCELLENT water pressure. Water seems to use water softener. Very clean! Beds very comfortable (softer side) feather pillows requested were good. Blackout drapes do NOT black out the light. I don’t think there is anything better than a hotel with blackout blinds. It’s not just the gaps. We kept trying it didn’t matter. AC doesn’t stop. It blows and makes wind noise even on lowest fan level. AC very annoying all night. (Much better than other types of AC but really not a nice experience) we set it higher to stop blowing we put on auto nothing worked becuase it cycles to maintain temp all the time. Nice size TV and FOX for the World Cup was nice surprise. They don’t block the light at all. Room was very quiet. Very clean. As usual recently, tissues almost empty. I don’t get less than 4 bath towels (should be 4 of each kind) when it’s technically two double beds. Also a new trend to save on towel washing. Room service breakfast was good and about 40 Min. Fruit wasn’t ripe enough. (Blueberries Cantaloupe) Forgot the butter. Bread soggy (the usual toasted issue) Bacon plentiful. Chicken Sausage very sad looking and dried out. Eggs cooked well scrambled and over easy. $u140 incl tax tip etc for 2 breakfasts with meat potatoes and toast, blueberries, large pot coffee and cantaloupe. Did NOT appreciate room service staff knocking rapidly and then quickly entering within 10 seconds to grab the cart. Coffee was still hot (excellent carafe) and we were getting dressed. We had to jump and run to the door. Nice quality toiletries diptyque like all Ritz’s. Looked understaffed at lobby level.

We stayed one night here in the premium one bed room suite #1047 for the World Cup. After the game from Boston Stadium we came to the room near 11pm and I had to kill 7 fully grown flies, not 1, not 2, Seven in the room in order to get a peace. Good thing is that the front desk is very friendly and thankfully there were enough magazines in the room for me to put down flies.

Extremely disappointing experience at the Ritz-Carlton Boston. After our stay, we left our luggage with the hotel while we stepped out briefly. When we returned, the bell attendant loaded our car but forgot one of our bags. We only realized this after driving 5 hours back home. We immediately contacted the hotel, and two weeks later, I still don’t have my luggage. It contains valuable personal items , and despite multiple follow-ups, I have received no clear answers. I was told it was shipped via FedEx, yet I never received any tracking number or confirmation. For a brand like Ritz-Carlton, this level of service is unacceptable. While the staff was polite, the handling of this situation has been extremely poor and stressful. To add, the overall experience did not match expectations: the bar was closed on both Sunday and Monday, and the rooms have an outdated, noisy ventilation system. I expected much better accountability and service.

All in all, not at the level of other Ritz properties. It felt like a comfortable, clean, and friendly standard Marriott hotel. Somewhat dated property, with basic service. It felt like a standard Marriott that was an ounce nicer, needs were met but never anticipated nor exceeded. Breakfast hostess was rude and not attentive, welcome lacked warmth, view was terrible, but room had very standard amenities (even the coffee service was plain), and nothing felt justified to the $800 a room night price!

This was a deeply disappointing experience, bringing to light very poor hygiene and cleanliness practices at this hotel. The previous guest in our room had clearly cut (facial?) hair in the bathroom. The hair carpeted the bathroom sink, counters, and floor, and scattered throughout the rest of the room, exposing that surfaces and floors were not cleaned at all between guests. There was also a large wad of hair in the corner of the toilet room, waste left in the toilet, and ‘goop’ on the shower door. We cleaned the room ourselves, but were left questioning what else the Ritz is not cleaning/replacing between guests. Or if gloves are regularly changed while cleaning rooms. This seems to be a systemic issue, as we witnessed other sanitary concerns at the hotel. We were offered an apology and 20k Marriott points following our stay (though our follow-up email went unanswered). For reference, one weekend night here is over 100k points.

A short two-night stay. The busy lobby and greeting were a bit impersonal - for a Ritz-Carlton, I felt that a more personal, warm touch could be provided. The room was large, clean, but again I found it quite sterile in design. The hotel is not by any means bad, and the location is excellent, but it seems very corporate in nature and lacks the true luxury touches that would really make a stay stand out. Stay here, and you will get a consistent quality, but nothing that is really special compared to other luxury hotels, and Ritz-Carlton’s that I have stayed in.

Enjoying our stay. Very good base to visit Boston. Great service great location rooms comfortable. Renovated but still has a bit of a dated feeling. The only drawback. However thoroughly recommend it. If we return to Boston we will surely return to the Ritz. Finishing this review on our last day here. Sunday lunch the 28th. I believe that this place is made by the people that work here. Ryan and Adriatic the concierge. Noel and Melissa at the Avery and so many others. We had a wonderful time. Will definitely return if we are back in Boston.

The service was attentive without ever feeling over the top. Every staff member from the front desk to housekeeping was professional, warm, and helpful. The room itself was beautiful. Both luxurious and comfortable, with luxurious linens, a spacious bathroom with large soaking tub and walk-in shower. It felt like home away from home. Located in the perfect area of downtown.