Upon arrival, I received epic service which was extended the entire trip. Gabby was amazing at check in, the concierge went beyond normal standards to get us where we wanted to be, and Savannah in the club lounge was a gold star hostess. The rooms were beautiful and very clean. The entire staff was so gracious and great examples of the hospitality we experienced by Bostonians. Such a great trip!

Everything about this hotel (rooms, service) feels like a really lovely $400/night Marriott. Unfortunately, it’s priced at over $1k/n! Shocking price-quality gap. Especially with so many great options at this price or less nearby.

Absolutely incredible location. Just got back from a week long stay here and I can't express my gratitude enough for the service provided by all the staff. As the week went on, I felt like the staff truly knew us on a personal level. Danielle, the manager, went above and beyond to make our stay special. She is exactly the type of leader you'd expect to meet at the Ritz Carlton. Everyone we encountered throughout the week had one goal in mind, which was to do whatever they could to make us feel like we were special. Is this the newest, fanciest hotel out there? No. But it is classic, cozy luxury that feels like home away from home.

You can find better hotels at this price point, not very 5-diamond, in my opinion. Walls are paper-thin, heard banging from neighbors and TV going until 2am that wasn't very loud, sound just travels through easily. Solid location but that's about it. Service and staff were pretty quiet besides the "hello/goodbyes." At this price point, there are many other options I regret passing on staying at.

Had an exceptional experience at The Ritz-Carlton, Boston. From arrival through departure, the hotel delivered the level of service and attention to detail I would expect from a luxury property. The staff were professional, welcoming, and genuinely attentive, while the overall atmosphere felt elegant without being overly formal. The location is excellent for exploring Boston, and the hotel provides a comfortable and polished home base in the city. The room was well maintained, comfortable, and thoughtfully appointed, and the entire property had a refined feel. What really stood out was the quality of the service and the way the staff handled the little details that make a stay memorable. Overall, this was an excellent hotel experience from start to finish. I would absolutely stay here again and would highly recommend The Ritz-Carlton, Boston to anyone looking for a luxury stay in the city.

We stopped in to the bar after a play for a cocktail on Wednesday night. Our bartender Joel was very welcoming and engaging with us. Joel is excellent in his craft and passionate about creating our cocktails. His description of our cocktails had you really enjoying the experience of savoring the taste. I had asked for a pistachio martini and Joel asked if I ever had a Dubai pistachio martini? I had not and did not realize that there was one. Let me tell you that it was the Best martini I ever had! Every flavor in the martini came through and it was perfect!! If you ever are in the area, stop in and see Joel at the bar! Thank you Joel for delightful time at the Ritz Carlton!

Hotel entrance feels like an isolated side street. Entrance and reception is narrow. You immediately feel the difference between a Four Seasons and a Ritz. The reception people do not look up, concierge people do not greet you even though not occupied, bellman isn’t ready with cart. Doorman doesn’t offer to help because not part of his union job. No nice water, hand towels etc. Generic water is given if you ask. Lobby is intimate and even lively all the time, key card to access room floors. Decor is fine. I don’t remember florals like I do with Four Seasons. There isn’t an excited feeling to arrive like arrival to most Chicago or New York hotels. Double room is sized very well. Not sure if they are fulls or queens. Bath is underwhelming in look but marble, marble sink is very pretty (thick profile), separate tub, toilet room and smaller stall shower with EXCELLENT water pressure. Water seems to use water softener. Very clean! Beds very comfortable (softer side) feather pillows requested were good. Blackout drapes do NOT black out the light. I don’t think there is anything better than a hotel with blackout blinds. It’s not just the gaps. We kept trying it didn’t matter. AC doesn’t stop. It blows and makes wind noise even on lowest fan level. AC very annoying all night. (Much better than other types of AC but really not a nice experience) we set it higher to stop blowing we put on auto nothing worked becuase it cycles to maintain temp all the time. Nice size TV and FOX for the World Cup was nice surprise. They don’t block the light at all. Room was very quiet. Very clean. As usual recently, tissues almost empty. I don’t get less than 4 bath towels (should be 4 of each kind) when it’s technically two double beds. Also a new trend to save on towel washing. Room service breakfast was good and about 40 Min. Fruit wasn’t ripe enough. (Blueberries Cantaloupe) Forgot the butter. Bread soggy (the usual toasted issue) Bacon plentiful. Chicken Sausage very sad looking and dried out. Eggs cooked well scrambled and over easy. $u140 incl tax tip etc for 2 breakfasts with meat potatoes and toast, blueberries, large pot coffee and cantaloupe. Did NOT appreciate room service staff knocking rapidly and then quickly entering within 10 seconds to grab the cart. Coffee was still hot (excellent carafe) and we were getting dressed. We had to jump and run to the door. Nice quality toiletries diptyque like all Ritz’s. Looked understaffed at lobby level.

We stayed one night here in the premium one bed room suite #1047 for the World Cup. After the game from Boston Stadium we came to the room near 11pm and I had to kill 7 fully grown flies, not 1, not 2, Seven in the room in order to get a peace. Good thing is that the front desk is very friendly and thankfully there were enough magazines in the room for me to put down flies.

Extremely disappointing experience at the Ritz-Carlton Boston. After our stay, we left our luggage with the hotel while we stepped out briefly. When we returned, the bell attendant loaded our car but forgot one of our bags. We only realized this after driving 5 hours back home. We immediately contacted the hotel, and two weeks later, I still don’t have my luggage. It contains valuable personal items , and despite multiple follow-ups, I have received no clear answers. I was told it was shipped via FedEx, yet I never received any tracking number or confirmation. For a brand like Ritz-Carlton, this level of service is unacceptable. While the staff was polite, the handling of this situation has been extremely poor and stressful. To add, the overall experience did not match expectations: the bar was closed on both Sunday and Monday, and the rooms have an outdated, noisy ventilation system. I expected much better accountability and service.

All in all, not at the level of other Ritz properties. It felt like a comfortable, clean, and friendly standard Marriott hotel. Somewhat dated property, with basic service. It felt like a standard Marriott that was an ounce nicer, needs were met but never anticipated nor exceeded. Breakfast hostess was rude and not attentive, welcome lacked warmth, view was terrible, but room had very standard amenities (even the coffee service was plain), and nothing felt justified to the $800 a room night price!