We came to Renaissance Boston, Seaport District to provide Massage Therapy services for Arthur Murray Boston Dance-O-Rama 2026. From the moment we stepped into the hotel the Front Desk was attentive and pleasant. Chris Betschart, Director of Banquets at Renaissance Boston, Seaport was especially helpful and professional. He promptly guided the C.Spa-Boston Skin & Massage staff to our setup location while patiently answering many of our questions. Chris was friendly, thus reflecting true hospitality. Notably, we have provided table and chair massage services at events in surrounding hotels, and by far this one is our favorite! Thank you Chris for making our first event at this venue pleasant.

Beautiful hotel with a perfect location. The rooms are spacious, comfortable, and impeccably clean. We had access to the VIP lounge, where a fairly basic buffet breakfast was served each morning. The service was friendly and attentive throughout our stay. If you order room service, I would recommend avoiding the pizza, as it was quite disappointing. I would definitely recommend it if you are visiting Boston, as it is very easy to explore the city on foot from this location.

Was here for a work event, the staff was great at clearing out the table. Rooms were clean and spacious, I had a great view of the park and waterfront. Check in was easy and staff was nice. Shout out to David at front desk who saw me struggling with my luggage and floral arrangements and helped me carry them to my car.

I do not recommend this hotel. My husband booked me a room for Mother’s Day so I could get a full night of sleep. The hotel rooms are not quiet. Could hear every person who walked by or opened their door in the hallway. I would have slept better at home with my 7 month old waking up every two hours than I did here. I went to get breakfast in the morning at Capiz after looking at their breakfast menu online that was advertised as Al la carte. When I arrived I was informed it was actually a buffet (of course on Mother’s Day, a mom can’t even get her own meal made personally for her). The front desk staff I found unwelcoming and cold. When I was checked in, I found the staff was short with me when I misunderstood the destination fee, even though I explained how exhausted I was and there to try to sleep. No one asked my how my stay was even when I left. The only staff there I found friendly and welcoming was the bell staff and the host at Capiz, who informed me breakfast was actually buffet style. I will not be back.

Came to use a hotel night that was set to expire. The hotel is ok - nothing exquisite but it works! Lap pool is 25 yards, but it's a single lane and not very deep. I swam a quick thousand yards before some kids came in with flippers masks and snorkels. Not much room for more than one to swim and I vacated to allow them some room for fun. One more note on the pool - because it's a single lane width with no lane lines, the pool feels a bit like swimming inside a washing machine with the waves bouncing off the sides of the pool. We ate the breakfast buffet, which was good with the exclusion of one moldy raspberry. Good service and a solid offering.

Booked a room through Expedia, paid Expedia for my room. Check into the hotel, they ask for a card for room charges and incidentals which is normal. After check out I see 3 separate charges to my card one for $442 another for $10 and a 3rd for $9. I found this pretty odd since I haven’t bought or ordered anything, I assumed the $442 was a room deposit but the other charges were strange. A few days later, I’m waiting for the hold to come off card but to my surprise it never did. Instead Renaissance Hotel went ahead and charged my card $462 after I already booked and paid through Expedia. That is theft plain & simple. If I never paid attention to my card and the charges they would’ve just stole $462 from me. I will NEVER book with the Renaissance Hotel ever again and I urge you not to as well. I actually was going to book seaport hotel or the Omni parker hotel but for some reason I went with Renaissance and I ultimately regret it! Never Again !!! Update ** - Reply to Owner There’s no need for me to contact the third party I booked from because it was your hotel that charged me a 2nd time after I already paid. Your hotel has issued me a full refund that I’ll receive in 5-7 business days which is a Huge inconvenience for me, but that’s my fault for booking with your terribly run hotel to begin with, Never Again !!!

Stayed for one night but had a good experience. Very close to airport. Restaurant in the lobby is pretty good with great service. Hotel has a lounge on the 20th floor, stocked with beverages and snacks. Room was spacious and the bed was comfortable. Two minor quibbles. One, lack of s shuttle after being so close to the airport. Second, my room was next to the elevator and it can be s bit annoying with constant but low hum noise. Nevertheless, it is a wonderful hotel.

I have stayed at Renaissance Hotels many times and it has typically been my go-to when traveling with my husband or friends. Unfortunately, this past weekend was one of the worst hotel experiences I’ve ever had. Although we were placed on the 11th floor, which seemed perfectly fine, we were woken up at 1:00 AM by the adjoining room when a guest slammed the door upon returning. Around 2:00 AM, the situation escalated into hours of screaming, banging on doors, swearing, and what sounded like objects being thrown. The disturbance continued until nearly 5:00 AM. It was impossible to sleep. When I mentioned this at the front desk in the morning, I was asked if I had called security. I did not feel comfortable doing so, as I did not want the neighboring guests to know it was me who complained. The response I received was disappointing and dismissive — I was told they had “some complaints because it was Valentine’s weekend.” That explanation does not justify hours of disruptive behavior. I redeemed 50,000 points for this stay and received virtually no sleep in return. I expect much better service, professionalism, and guest care — especially at this level. Sadly, this experience has made me reconsider this as my go-to hotel.

When we arrived for a weekend stay with three grandchildren under the age of five, we were initially concerned that their energy might be overwhelming in such a beautiful hotel. From the moment we arrived, however, every staff member welcomed us with genuine kindness, warmth, and care. I cannot adequately express my gratitude for their exceptional hospitality and true sense of friendship. The security staff even gave my granddaughter a special gift pack thoughtfully prepared without peanuts, which meant so much to us. The front desk team greeted us each day with warm smiles and plenty of laughter, making our stay truly memorable. Thank you

The overall experience during my six night stay was positive. The location along Seaport was ideal for food and shopping choices and for a great walk along Seaport. My room in the 16th floor had a great view overlooking the water and a view of planes taking off from the airport. The bed was super comfortable. The bathroom was small in that you had to close the bathroom door to be able to open the shower door - not great for someone who prefers to keep bathroom door open while showering to avoid extra steam and heat in bathroom. The technology on the TVs could use an upgrade to allow screen sharing. Chromecast or apply play. The Starbucks attached to the hotel is solid - great staff, relatively quick, and recipes made right. The resort fee of 35$ includes a $20 credit at Starbucks or onsite restaurant which I utilized. I also took advantage of the two vouchers for free clam chowder and beverage at nearby delicious Yankee Lobster. It also included a ticket to Contemporary Art Museum - which I did get to visit. The vouchers needed to be picked up from The concierge and she was incredible. My service stars would have been a four because the front desk was good and did the job but nothing over the top from a first experience perspective. The concierge was incredible.