Absolutely stunning! Raffles Boston is truly something special. From the moment you walk through the entrance, every detail feels luxurious and thoughtfully designed. The gorgeous staircase, the sense of privacy, and the hidden entrance to the bar make the entire experience feel exclusive and unforgettable. And the views are incredible. Paired with outstanding food, delicious drinks, and an atmosphere that feels both elegant and intimate, it’s hard not to be impressed. Raffles Boston is luxury at its finest. A beautiful, unique experience and an absolute must-visit when in Boston. I can’t recommend it enough!

This was our first stay at a Raffles property, and it certainly won’t be our last! Everything about the hotel felt luxurious and thoughtfully designed. The beautiful scents throughout the property, the high-quality toiletries, and all the little details really made a difference. We were traveling with our toddler, and the hotel kindly accommodated us with a rollaway bed, which we really appreciated. The housekeeping team was exceptional, the restaurants were top-notch, and every staff member we encountered was professional and attentive. The level of service was exactly what you would expect from a true five-star hotel. Raffles Boston really understands what luxury hospitality should feel like. We thoroughly enjoyed our stay and look forward to experiencing more Raffles properties around the world. Highly recommend!

The perfect place to spend our anniversary! We have seen the Raffles OWO in London, unfortunately we couldn't have stayed at the time. We were excited to see that one opened in Boston. We booked our room but had serious doubts that they could match the service of the London hotels. We couldn't have been more mistaken! We would now compare the London hotel to the one in Boston!

We had an amazing stay at the Raffles Boston this past Thanksgiving. We were treated wonderfully and warmly by everyone we interacted with, and will definitely stay again the next time we are back in Boston visiting family. During the stay we ate at the cafe, had breakfast, and did an afternoon tea service, where all food was delicious and service impeccable. The room was very clean, and our butler was very helpful. If you don’t mind parking your own car, the garage at 100 Clarendon next door is nice and quite convenient, and only costs $35/day versus $70 for valet; both have EV charging.

Raffles Boston has the potential to be great, but missed the mark on consistent service compared to other 5* hotels. We normally stay at the 4 Seasons when we're in Boston, but expanded our horizons as they were fully booked during our trip and I was excited to experience the legendary Raffles butler service. There were some great things about this hotel: The layout of the building is really interesting with the stunning main lobby occupying the 17th floor. One of the best parts of this hotel is the beautiful design and decor, they hit it out of the park with that. Upon arriving, we were welcomed by the 1st floor attendants who advised us to proceed to the 17th floor. When the elevator opened, we were greeted by our butler who escorted us to the check-in desk, this made the experience feel very personal/special and isn't something I've experienced at the 4S or Ritz Carlton. At this point I was very impressed! Check-in was prompt and pleasant, they offered champagne and then our butler took us on a personal tour of the facilities and then our room. This experience was perfect and exactly what I hoped for. However, there were things that really disappointed us and ultimately will likely preclude us from seeking out a stay at Raffles Boston in the future. While every staff member we interacted with were all professional and friendly (the housekeepers were all especially lovely) the interactions with the butler/concierge were inconsistent and there were *multiple* requests/questions that seemingly were either forgotten or never acknowledged and required my follow up. We aren't demanding guests and they were very run of the mill requests (e.g., help with spa bookings, housekeeping, etc.) I believe there are opportunities for process improvement for communicating with the butler and service requests being delivered to those responsible, because once a request seemed to be relayed, it was mostly executed as expected, but it seemed like the message from the butler to the responsible party (housekeeping, spa, etc) just didn't seem to be delivered. This would disappoint me at any 5* hotel, but seemed especially notable as the Raffles markets this service as a highlight. I hate to leave any type of negative review, but at this price point and compared to similarly priced competitors, the service consistency really let us down. And that level of service is ultimately why I pay to stay at a property of this level vs a 4* Hilton or Hyatt. I guess the ultimate question is: why tout this personalized butler service when, in reality, it really is no different, and in our experience, less effective than using the 4 Season’s app to message the concierge? Also, after the first day, we never saw our butler again. Bottom line is that this is a stunning property, but the personalized service is a lot of marketing without the substance to back it up.

I'd be happy to! Here's a polished review that feels genuine and highlights the exceptional service your family received. Our family recently had the pleasure of staying at the Raffles Boston, and it exceeded every expectation. From the moment we arrived, we were impressed by how impeccably clean, beautifully designed, and thoughtfully appointed the hotel was. Every detail reflected the level of luxury and hospitality that Raffles is known for. What truly made our stay exceptional, however, was the outstanding service. Every team member we encountered was warm, welcoming, and genuinely eager to make our stay memorable. A special thank you goes to Maxwell, who was incredibly kind, attentive, and helpful throughout our visit. His professionalism and genuine care made a lasting impression on our family and elevated an already wonderful experience. We were traveling with our children, and the staff went out of their way to make them feel welcome and included. Those thoughtful interactions meant so much to us and made our family vacation even more special. As a travel advisor, I have the opportunity to recommend exceptional hotels to my clients, and Raffles Boston has earned my highest recommendation. We will absolutely be referring friends, family, and clients to this property, and we are already looking forward to returning ourselves. Thank you to the entire team for an unforgettable stay. We can't wait to visit again!

Even though I didn’t stay at Raffles Boston, I had the chance to visit for brunch and take a tour of the property, and it’s absolutely stunning. From the moment you step inside, the design feels elegant and luxurious without being overdone. The public spaces, lounges, hallways, and event areas are beautifully finished, and the views over Boston are incredible. Every detail seems thoughtfully curated, giving the hotel a sophisticated, world-class feel. The only minor drawback was that the front desk felt a little too “in your face” when entering the property. It wasn’t a major issue, just something that stood out compared to the otherwise relaxed and refined atmosphere. That said, the overall experience was exceptional. Based on the facilities, design, and ambiance alone, it’s easy to see why Raffles has developed such a strong reputation. A beautiful addition to Boston’s luxury hotel scene and well worth visiting, even if only for brunch. 10/10. Would absolutely return.

I'm awarding this hotel 5 stars in recognition of the beauty of the property, its outstanding dining venues, and the many things it already does exceptionally well. Located in a prime Back Bay location that's perfect for exploring Boston, the hotel has quickly become the city's "it" luxury property. While I believe it still has some work to do refining its service to meet the extraordinarily high standards associated with the Raffles name, I'm confident that will come with time as the frenzy surrounding this relatively new hotel settles down and the staff gains additional experience. The rooms are beautifully appointed and exactly what you would expect from a hotel in this category. The bedding is excellent, the views from the higher floors are terrific, and I especially appreciated the Saratoga water provided in the rooms... a personal favorite. The hotel's restaurant venues have become destinations in their own right and are understandably very popular. During my stay I enjoyed both Long Bar and Blind Duck (see my separate reviews). Unfortunately, I missed our family's dinner at La Padrona on this trip, they loved it. Given Chef Jody Adams' involvement, that's hardly surprising... she has an impressive track record... still think my many great meals at her Rialto restaurant. Raffles Boston is already an impressive addition to the city's luxury hotel scene. As the service continues to evolve and mature, I believe it has the potential to become one of Boston's truly great hotels.

1.Enter the room without consent at 4pm when we had a meeting and tried to charge a meeting room for $500 2. Reason for 1 is attached, you guys didn’t check and clean the room even we checked in at midnight so I assume you guys have plenty of time to clean up and check 3.Charged the brunches with city tax state tax and convenience fee. 4 No place to dispose of trashes so I need to go to the sky lobby. Let your management talk to me not me talk to your management before it gets ugly with formal complaints. Thanks. Sometimes I feel like hotels should use AI so at least we feel handled.

The most incredible and friendly service I’ve encountered from hotel staff. So many smiling faces that greeted us by name and made us feel welcome. Rory the butler stood out with his warm hospitality. The housekeeping staff, the valet parking staff and Guerlain representatives were all excellent too.