We arrived at the hotel at 4:30 for check-in. After having reserved a room with 2 queen beds, the clerk at the desk tells us that they gave our room away and we would have to settle with a queen bed and a pull out sofa bed. After arguing that we needed 2 beds , he told us we were lucky our reservation was cancelled completely because the hotel was overbooked. He told us it was either we accepted it or cancel the reservation at that hotel. We decided to stay because there was no where else to go mast minute. Then he asks for the credit card I made the reservation with and charged me the for the stay when I had already paid through the website in advance. He told me that because I reserved the hotel through a (3rd party) Trivago, they never sent my payment to the hotel so it was registered as though I hadn’t paid anything and I needed fix the situation with trivago. After having called trivago, they immediately admitted that I had made the payment to them online and found it strange that the hotel never received it. Luckily, Trivago refunded me the fee I is if after having issued them a copy of the hotel receipt. I have booked through Trivago many times in all different hotels in the USA especially Boston and this is the first time this happened!!! So I question what really happened! And it was quite upsetting that the hotel didn’t even offer me a discount after not having given me the room I reserved where as at other hotels, they have upgraded me when something would happen. Also, breakfast is supposed to be served until 11:00. At 10:45, everything is being cleared, coffee, yogurt, bread, everything. By 10:40, there was nothing left… first time I ever experienced that. And all other hotels always have self serving coffee all day/night. Not this one!!! They only have self serving coffee at the lobby in the morning until 11:00. Once breakfast is over, they replace the coffee with water for the rest of the day. Before booking this hotel, look elsewhere, I travel to Boston 3 times per year and every other hotel I’ve been at was different than this one here. I was very disappointed and I’m writing this review because it’s unfair to charge the same price and sometimes more expensive than other hotels with a lot less services.

This is my last night staying at this branch of Crowne Plaza. The location is actually convenient for Boston, although traffic on week days could make for a long commute. The service is nothing short of unacceptable! I saw mixed reviews beforehand, but I thought to give the hotel a chance. However, on the first day of arrival, there was a strand of hair within the towels but didn't make a complaint. On the second day of stay, we found that the towels had been replaced and I found another hair strand in the folds of the towels. In addition, our room not cleaned so we gave some feedback to which we received a response that our room was going to be placed on their cleaning schedule. On our third day, we expected to see our room cleaned, but, like a cruel joke, they replaced the towels, one of which had a hair strand in it AND the room was not cleaned AT ALL!!! This hotel was not cheap for a 3-night stay (not good value for money at all). I am glad to be leaving after 3 nights of stay. I blame myself for taking a chance on a hotel which is apparently a 4-star. I do NOT recommend this establishment from the experience I have had.

On 9/26 we had the Melrose High 50th Reunion here. And in a word, fantastic! From our initial contact Sonja Deros to the MOD Kahl we were treated with so much hospitality. The bartenders and all of the banquet staff served up wonderful food and drinks. The space was perfect for us and the food was divine. The rooms were perfect as well. I would highly recommend using these folks for your next event!

We loved this hotel. ??The service was professional and friendly, starting at the front desk with Destiny?, who was incredibly kind and gave us a warm welcome along with all the necessary information. The room was very spacious and clean. The hotel facilities are extensive, and the location is excellent. There is a huge sports bar where you can watch games—the atmosphere is fantastic. The pool was great, too. Best of all was the delicious breakfast: a wide variety of fresh options. I loved the little jars of jam. We received excellent service from?? Alejandra and Siri, who were very attentive and friendly throughout the meal. We highly recommend this hotel and will definitely be back soon; this will be our go-to hotel. There is also plenty of parking.??????

Not a very good experience at all. The toilet was not working. On flushing it would bring back everything. It was a terrible experience. We informed the reception and this wasn't immediate attention until we made a reminder on our second night. A plumber looked at it eventually but the problem wasn't solved at all. We were happy to check out of the hotel honestly. Despite being an IHG member, no special handling or welcome and to make it worse for a family with two children only two towels were available and no bedding for the sofa bed. We arrived at midnight and started making our bed:). Basically the hotel wasn't prepared to receive us. At check in we were told the room we had booked over 3 weeks back with two queen beds wasn't available and had to get a king bed and sofa bed. I wonder why this wasn't communicated earlier in the member app. We raised our concerns and the hotel never contacted us to get any further feedback. Not the best customer service or experience. From that experience, it wouldn't be on my list when I am next in Woburn. On the good side, the location was absolutely good and very convenient. Children were offered free breakfast on the parents' order. Indoor pool was great.

Crown Plaza Woburn is located in a quiet area not too far from Boston. It is ver large -199 rooms ! Reception staff were very friendly and helpful. Rooms spacious and clean. TV and channels available not that great ?. One electric socket each on either side of bed. Connecting iPhone and iPad etc. easy at the table but not so from the bed. Dining room is very large. Huge TVs all around. Great to watch sports. Food was OK. Breakfast service as often very slow. One day breakfast buffet was the only choice.,It was not very tasty at all. Destiny at front desk was very helpful and quite charming. Overall, enjoyed our stay.

The location of the hotel worked out perfectly for my weekend trip coming to Woburn and Boston for an event. Rooms were decent. It seemed like the custodial staff did a great job of tidying up and making sure the rooms were clean before we arrived and during our stay. Design and layout of the hotel is a bit weird because it seemed like there was only one way to get to our room from the main elevators. The rooms can go up to (floor number)-70 something and it's a bit of a walk from main elevators each time. The only bad thing about the stay is the phone responsiveness. I've stayed at this hotel once or twice in the past and I noticed that's a recurrent issue. Last year when I stayed, I had to call around 3-5 times before I was able to reach a front desk person. It's gotten worse this year. The friend I roomed with checked out for us, and I never got an emailed receipt for my stay. I tried calling two separate days during regular business hours and outside of regular business hours (around 6PM). I even tried calling 3-4 times during those attempts spacing 1-2 minutes each time. There's just never anyone in the front desk picking up the phone making it inconvenient to even ask any questions about the facility. Worst of all, the pre-recorded message does mention "if you need to reach a guest staying with us, please dial 0." Overall, it'd be great to bring back some human interaction rather than fully relying on automated messages, bots, etc.

Cons: beds are hard, the longest hallways in any hotel, no microwaves in the room, ice machine, and the microwave is located near office only, breakfast was not worth $23 each, restaurant not open for dinner and supper was basically just overpriced bar food. Shower takes a long time to get hot. Pro: good water pressure

We chose Crowne Plaza Woburn as the venue for our son’s wedding. The location is very convenient for an event because of easy access for air travelers. From our first meeting with Sonia Deros, Director of Catering, we felt confident that the hotel would be a good fit for us. We had an Indian style wedding and were worried that we would have a tough time with arrangements. Sonia was not only very positive, she had a lot of the information immediately accessible including Indian catering options. We left our first meeting with a very precise idea of our next steps. We needed help with having a havan (small fireplace) for the wedding and Sonia was very helpful in setting it up with a fire fighter available keeping an eye. Throughout the organization process, Sonia was always helpful making constructive suggestions, helping us reserve the rooms and organizing food and beverages. The wedding went off well and we would whole heartedly recommend Crowne Plaza for an event and very specifically, if you are organizing an Indian wedding, it is a great option. The only issue we had was with the hotel room reservation. The wedding ended with lunch. The hotel honchos would not give us an extra couple of hours to rest for a few minutes and pack up and leave. Sonia tried her best but could only get us an hour. That was disappointing since we had reserved a number of rooms. I hope Crowne Plaza can come up with a more generous policy giving the parents who are organizing the wedding a little breathing room. The best part of organizing a wedding at Crowne Plaza-Woburn is Sonia Deros, who helps reduce the stress of organizing the wedding with a well heeled operation. Thanks!

This is a wonderful hotel to stay in. Plenty of parking, clean hotel & comfortable guest rooms. The hotel has ample event space & the restaurant is a treat. Scoreboard is a well maintained sports bar that serves breakfast through dinner. The staff is friendly & professional. The added bonus is the stage & entertainment. During the week they host karaoke, music bingo & trivia. On the weekend you'll find DJs & live bands to a packed house!