Very Disappointing Stay Unfortunately, our stay at this hotel was a very unpleasant experience from beginning to end. The bathroom shower was extremely small—approximately 1.5 by 2 feet, making it very uncomfortable and difficult to use. The room was also extremely far from the elevators, and there were steps along the way that made carrying luggage to and from the room very difficult. Despite this, there was no assistance from the bell staff. The valet service was particularly disappointing. The staff came across as arrogant and rude whenever we requested assistance or service. Their attitude made an already frustrating experience even worse. Overall, the service and customer experience were far below what we expected from a hotel of this standard. Poor room design, inconvenient access, lack of luggage assistance, and extremely unpleasant valet service made this a stay we would not want to repeat. I would strongly recommend management pay attention to the quality of customer service and how guests are treated. This was a very disappointing and horrible hotel experience. We are avid travelers and this is the worst experience in quite some time. Our daughter is potentially to join a law school in vicinity and we will never stay at this place and recommend others to look into other options

Great location. Our room is beautiful and lovely! Hostess at Parkers Bars was quite rude, but everyone else has been lovely so far! Look at the gorgeous detail in this building! If you're an architecture and art lover like me, this building alone is enough to keep u busy all day just looking! Location is amazing. Literally right on the freedom trail. Access to everything. Train to Salem is a 10 min walk away. Our room was immaculately cleaned. The details (pic attached) in the room on the bed (embroidered pillows?!) Are beautiful. Boston is a great city too. If I ever had a wedding it'd be here. Kennedy proposed to Jackie here! Malcom X bussed tabels! Hemingway and Dickinson also stayed here. There are alot of great pics in the last hurrah bar and the bartender is really great as well.

We had a great stay at the Omni. The beds were very comfortable, AC was cold and rooms were clean. Down points would be a very small bathroom with a sliding door that doesn't provide much sound proofing or privacy. The coffee shop downstairs was out of espresso at one point and couldn't make any of our drinks we ordered. All of the staff was kind and accommodating from check in to check out. It's a good location for walking or getting public transportation to where you want to go.

I stayed for 4 nights and had a remarkably comfortable stay here. The rooms are small but are newly renovated and very clean and quiet. I specifically want to comment on the bedding - the pillows and mattress are perfectly fluffy and silky, five star quality in my opinion. Room service was also timely and tasty. The lobby and downstairs bars and restaurants retain that historic stately Bostonian quality, and the location of this hotel is walking distance to so many great areas of Boston. The Last Hurrah serves a mean martini. Many thanks to the staff for such a lovely stay.

This is a great hotel with a wonderful location. It is walkable to food market, little Italy (north end), the harbor, and newberry street! It also it great as its blocks away from city hall which has a great subway station. The rooms are very nice and have a large 4 bank of elevators. We did not have to ever wait long for one. The staff were all gracious and polite. The cleaning staff all even greeted us and wished us good morning etc. it was a great experience. Side note best Boston cream pie is here as well!

Edit: I appreciate the hotel making it right, changing my review to reflect my overall experience including the follow ups. I’ll leave my original review here: Nice property, genuinely friendly staff… and a billing operation that I cannot in good conscience let other guests walk into blind. I booked a prepaid stay through American Express The Hotel Collection. The total was paid in full at booking; the only amount that should have hit my card from the hotel directly was approx $80 in resort fees. Instead, my Amex statement now shows five additional charges from the property totaling over $1,200 including a $500+ posted charge that appears to be for the room itself (which was already prepaid), two separate unexplained pending charges of approx $200 each, a duplicate fee that re-posted after being refunded… twice, and a $94 bar tab that the front desk explicitly told me would be applied against the Hotel Collection property credit and never was. I’ve called multiple times. Charges keep reappearing (every time I call another charge hits my card). Some folks I’ve reached have been able to fix it partially but I’ve already called 4 times. They’re friendly on the phone, but the underlying billing system or process is clearly broken. If you book direct and pay at checkout, you may be fine. If you book a prepaid rate through Amex Travel or any OTA, watch your statement like a hawk… and maybe be mentally prepared to dispute through your card issuer rather than rely on the hotel to fix it. The property already has everything great, but it deserves better billing systems. Either that or be prepared to sink an hour of your time into administrative limbo (I am genuinely sorry for the inconvenience to the staff that I’ve spoken to who I know are trying their best to fix it)

I recommend the Omni Parker House hotel for tourists and business visitors alike. It is a charming place with lovely up to date, very comfortable rooms. If you love beautiful, classic spaces that exude history and provenance, this is your hotel. The Parker House staff was warm and welcoming and we appreciated how well they looked after us throughout our stay. It is apparent that they are trained to provide next-level hospitality. The location is perfect for getting around - only 20 minutes to the airport and within walking distance to many of the sights. We used the subway system that has a station nearby to get around Boston and Cambridge. Lunch in the exquisite dining room was very enjoyable and we hope to find it re-opened for dinner when we return to stay here next time.

We just wrapped up a two-night stay in a Signature Room at the Omni Parker House and were so happy with our stay! The room was perfect for our family: plenty of space for us and our toddler and lots of good storage. We thought the bathroom was the right size and everything was so nicely redone. Having an actual closet was so helpful to keep our shoes and jackets out of the way. The beds, even the pullout couch, were very comfortable. The staff were all very welcoming and helped us make the most of our stay. Shea and Dani at the front desk were especially great with our son. We also had a housekeeping team member who kindly showed us that the pullout bed was already made when we asked for bedding. The location is spectacular and it was a great spot for us to walk nearly anywhere in the city! We felt it was totally reasonable to walk to the Children’s Museum, Old North Church, and of course the Common. My husband and I both agreed the Omni Parker House has found a spot on the list of our favorite hotels!

Amazing experience staying here! The location is amazing! It just doesn't get better than this. Super central to all the great neighborhoods and makes it for an easy exploration as a solo traveller. Initially there was a hiccup where the assigned room wasn't ready but then the reception was friendly, understanding and super helpful. They upgraded me to a better room. They also waived off some of the charges for the inconvenience so that was very kind! The hotel has amazing history and also the home of Boston Cream Pie! I tried it and it was amazing although a bit expensive. My room was quiet, had a view of the city. The bathroom was great! And the bed was super comfy. I wasn't sure earlier with my choice of hotel but I'm glad that I went with Omniparker for my first time in Boston.

We came in for a wedding. The entire stay was amazing. We got stuck 3 extra days as snow stopped the planes. LOL The entire staff was amazing. Ammonia Gomes was extremely friendly, great at here job. Our room always looked amazing. She went above and beyond for us and I know you all are lucky to have her as one of your staff. We truly enjoyed our stay and thank you all so much for everything.