Our weekend getaway at the Omni Parker House was fabulous! The hotel is conveniently located near Beacon Hill, our favorite neighborhood, while also being within walking distance of several other great areas of Boston. Hands down, the service and staff were the highlight of our stay. Everyone was incredibly friendly, attentive, and prompt. Whether we needed our room refreshed, a steamer for our clothes, or an extra blanket, everything was taken care of quickly and with a smile. The hotel itself is full of history and charm, and they do a wonderful job decorating for the season. The two restaurants connected to the hotel are also great additions, whether you’re looking for a quick bite and a drink or a nice night out without having to go far. If we make our way back to Boston, we will absolutely be staying here again!

Comfy quiet room in a historic hotel. Only complaint was an oddly small bathroom with a deep sink that had a faucet a bit far away. And turning on the shower was also a stretch. Would definitely stay again. Check in and check out were easy.

Location is excellent. The Park Street tunnel entrance is less than a five-minute walk, and getting around the city is straightforward on foot. Unfortunately, the rooms and bathrooms are extremely cramped. As an average-sized adult male, I found myself sitting on the toilet with my right hip pressed HARD against the sink—no exaggeration. The toilet sits roughly three feet from the bed, and the bathroom offers essentially no counter space for basic tasks like shaving. The overall layout feels poorly considered and quite simply stupid. The air-conditioning system was equally frustrating. Adjusting the thermostat while the AC is running does not simply allow the room to warm; it activates the heater instead. Guests are limited to AC on, heat on, or the system completely off. Combined with forced heat from the hotel’s central unit, the already confined room became uncomfortably stuffy and dry. Given the rates, the lack of even modest amenities—complimentary water in the room or a simple continental option in the morning—is noticeable. I love Boston and will return, but I will not stay at the Omni Parker House again.

Rooms are great! We had Exec King. Spacious and well appointed w sitting area, sofa, desk, closets, mini fridge, Nespresso. Staff is awesome! Always friendly and most helpful! All three restaurants/lounges were great as well. Conveniently located to many popular destinations. Don’t forget to take in the Dickens Mirror or the JFK Proposal table.? You won’t go wrong here - HIGHLY RECOMMENDED!

Very Disappointing Stay Unfortunately, our stay at this hotel was a very unpleasant experience from beginning to end. The bathroom shower was extremely small—approximately 1.5 by 2 feet, making it very uncomfortable and difficult to use. The room was also extremely far from the elevators, and there were steps along the way that made carrying luggage to and from the room very difficult. Despite this, there was no assistance from the bell staff. The valet service was particularly disappointing. The staff came across as arrogant and rude whenever we requested assistance or service. Their attitude made an already frustrating experience even worse. Overall, the service and customer experience were far below what we expected from a hotel of this standard. Poor room design, inconvenient access, lack of luggage assistance, and extremely unpleasant valet service made this a stay we would not want to repeat. I would strongly recommend management pay attention to the quality of customer service and how guests are treated. This was a very disappointing and horrible hotel experience. We are avid travelers and this is the worst experience in quite some time. Our daughter is potentially to join a law school in vicinity and we will never stay at this place and recommend others to look into other options

Great location. Our room is beautiful and lovely! Hostess at Parkers Bars was quite rude, but everyone else has been lovely so far! Look at the gorgeous detail in this building! If you're an architecture and art lover like me, this building alone is enough to keep u busy all day just looking! Location is amazing. Literally right on the freedom trail. Access to everything. Train to Salem is a 10 min walk away. Our room was immaculately cleaned. The details (pic attached) in the room on the bed (embroidered pillows?!) Are beautiful. Boston is a great city too. If I ever had a wedding it'd be here. Kennedy proposed to Jackie here! Malcom X bussed tabels! Hemingway and Dickinson also stayed here. There are alot of great pics in the last hurrah bar and the bartender is really great as well.

We had a great stay at the Omni. The beds were very comfortable, AC was cold and rooms were clean. Down points would be a very small bathroom with a sliding door that doesn't provide much sound proofing or privacy. The coffee shop downstairs was out of espresso at one point and couldn't make any of our drinks we ordered. All of the staff was kind and accommodating from check in to check out. It's a good location for walking or getting public transportation to where you want to go.

I stayed for 4 nights and had a remarkably comfortable stay here. The rooms are small but are newly renovated and very clean and quiet. I specifically want to comment on the bedding - the pillows and mattress are perfectly fluffy and silky, five star quality in my opinion. Room service was also timely and tasty. The lobby and downstairs bars and restaurants retain that historic stately Bostonian quality, and the location of this hotel is walking distance to so many great areas of Boston. The Last Hurrah serves a mean martini. Many thanks to the staff for such a lovely stay.

This is a great hotel with a wonderful location. It is walkable to food market, little Italy (north end), the harbor, and newberry street! It also it great as its blocks away from city hall which has a great subway station. The rooms are very nice and have a large 4 bank of elevators. We did not have to ever wait long for one. The staff were all gracious and polite. The cleaning staff all even greeted us and wished us good morning etc. it was a great experience. Side note best Boston cream pie is here as well!

Edit: I appreciate the hotel making it right, changing my review to reflect my overall experience including the follow ups. I’ll leave my original review here: Nice property, genuinely friendly staff… and a billing operation that I cannot in good conscience let other guests walk into blind. I booked a prepaid stay through American Express The Hotel Collection. The total was paid in full at booking; the only amount that should have hit my card from the hotel directly was approx $80 in resort fees. Instead, my Amex statement now shows five additional charges from the property totaling over $1,200 including a $500+ posted charge that appears to be for the room itself (which was already prepaid), two separate unexplained pending charges of approx $200 each, a duplicate fee that re-posted after being refunded… twice, and a $94 bar tab that the front desk explicitly told me would be applied against the Hotel Collection property credit and never was. I’ve called multiple times. Charges keep reappearing (every time I call another charge hits my card). Some folks I’ve reached have been able to fix it partially but I’ve already called 4 times. They’re friendly on the phone, but the underlying billing system or process is clearly broken. If you book direct and pay at checkout, you may be fine. If you book a prepaid rate through Amex Travel or any OTA, watch your statement like a hawk… and maybe be mentally prepared to dispute through your card issuer rather than rely on the hotel to fix it. The property already has everything great, but it deserves better billing systems. Either that or be prepared to sink an hour of your time into administrative limbo (I am genuinely sorry for the inconvenience to the staff that I’ve spoken to who I know are trying their best to fix it)