Spent two nights here on a short trip. The valet and bellman were very helpful and kind, and pretty much the only positive aspect of my stay! Front desk: Some of the staff were nice, some were rude and a poor reflection on the Omni brand! Rooms: Awful! The AC didn't work well and took forever to cool the room. I couldn't really sleep well. There were no trash liners in the bin and I found hair in the trash can when I checked in - not what I'd expect from a room that has been thoroughly cleaned. The water pressure in the shower was good. The sound insulation was terrible, I could hear everything in the hallways. Breakfast: The waiter was great. However, the food was mediocre. Elevators: Pretty quick with very little wait time. At this price point you have better options in the area...

We had a wonderful stay at the Omni Boston Hotel at the Seaport. From the moment we checked in, the front desk staff were friendly, welcoming, and inviting. We especially enjoyed meeting Nicole, who genuinely takes the time to get to know guests and made us feel so welcome throughout our stay. We were originally placed on the top floor with an incredible view, but since we were traveling with our 9-year-old son and needed two beds instead of one king, we reached out to the front desk for help. The staff was incredibly accommodating — before I could even make it back downstairs, they already had us switched into a room one floor down with two queens, updated room keys ready to go, and a similarly beautiful view. Nicole immediately recognized us and greeted me again, which added such a personal touch and made the entire experience feel seamless and personalized. We also went to dinner at Lifted, and while walking in, Nicole recognized us from check-in and stopped to ask how our vacation was going, which was such a thoughtful gesture. The blood orange spritz and Brussels sprouts were excellent, and the kids’ chicken fingers got a big thumbs up from our son. The rooms in the Patron Tower are beautifully appointed with robes, Klur products, and convenient ice and water stations on each floor. Overall, the customer service and attention to detail has made our stay exceptional and we will be sad to leave in 2 nights!

My friend and I stayed at the Omni Seaport Hotel for a college reunion weekend, and while the location is fantastic and the hotel itself is spotless, it was the service that truly set this place apart. From the moment we arrived, the front desk team made us feel genuinely welcomed. Huge shoutouts to Prashant, Terence, and Auguam—their warmth, professionalism, and kindness turned an already special weekend into something unforgettable. They went above and beyond in every interaction, and we were honestly touched by how thoughtful and helpful they were throughout our stay. The great service didn’t stop there. The café staff were consistently friendly and upbeat, making every morning feel easy and pleasant. And the housekeeping team deserves recognition as well — efficient, cheerful, and attentive in a way that made the whole hotel feel cared for. The Omni Seaport has a prime location and beautiful facilities, but it’s the people who make it exceptional. We left feeling grateful and already talking about coming back. Highly recommend.

Stayed at the Omni only because my company booked it. The day before, I reached out to see about early check-in (1 pm), to be told I would have to pay $75 for an early check in. I have never had to pay any hotel (and have never stayed in an Omni before) for that. Upon arrival, was told I was 16th in line for early room. I was not welcomed as a member of their loyalty program or offered the “Welcome drink” I should have received. Room was fairly clean - with the curtains open and sunlight illuminating the room, you could see previously cleaned stains on comforter - but was not willing to ask for new room. Four times that afternoon room service came by with pillows, blankets, extra robe - all things I never requested. How about this - they actually checked one of my co-workers into a room they already occupied (fortunately by another coworker). Fortunately we were at dinner when she arrived - to find luggage and electronics in the room. Apparently they were not overly concerned about a major security issue. Upon checkout this morning, I’m waiting in lobby for airport ride, and two desk agents just chat with each other - never giving any care to thanking a guest for staying or hope they come back soon. I will never personally stay at an Omni and will only be back to this one should my company book us there again. Maybe this was an off time for them as they had some health convention in hotel at same time (this was not the reason I was here) and the public spaces were crammed with convention attendees making it loud and busy.

I had a great experience with Alexander, the security guard at the Omni Hotel. From the moment I arrived, he was professional, attentive, and very welcoming. He made me feel safe and comfortable while also being friendly and approachable. Alexander clearly takes his job seriously and goes above and beyond to make sure guests feel secure and taken care of. His professionalism and positive attitude really stood out and made a great impression. The Omni Hotel is lucky to have someone like Alexander on their team.

I was here with my wife and daughter for her Volleyball tournament. We had an incredible experience at the Omni Boston Hotel, largely thanks to Tony Zin at the front desk. He didn't just check us in; he took the time to listen to our preferences and helped us find the perfect room for our stay. He also gave us excellent recommendations for the hotel’s bar and restaurant, which turned out to be the highlights of our evening. Tony’s hospitality and local insight are top-notch—he truly went the extra mile for us!

The hotel rooms were beautiful, clean, and updated. But the real star of the show was the service!!! They gave us a voucher for a free drink during our stay at check in. Additionally, and most importantly, they care about your safety. I was staying for a conference and unexpectedly had to depart a day early due to incoming blizzards headed our way. When letting the staff know that we were leaving due to weather, they stated that they could cancel the additional night on our reservation at no charge. WOW! That is not something that we expected at all. Most hotels wouldn’t allow such a thing, let alone say it upfront. THAT is how you show that you care for your customers. Because of that alone, I will 100% be booking with Omni again. Customer service matters, and they made me feel that my safety truly mattered.

My husband and I love this hotel! The rooms are small but clean and modern. The service is great at the front desk. The pool/jacuzzi is cool! We stayed last year in the winter and had concerns about the ice on the stairs to the pool and some of the outer areas and they listened to the guest’s concerns and added heated mats and an attendant this year! The only complaint I have is that the breakfast room service from Kestra is very slow. Both times we went here the room service was very late (over an hour last year and 45 mins this year). The food however was great. Finally, I love the spa here and general amenities like the Amazon Convenience Store, the on site parking, and the selection of restaurants. I will recommend this hotel to anyone!

The location was great - walking distance to everything in the Seaport area. We got a complimentary late checkout and room service breakfast was really tasty. Certain items were expensive- i.e. $6.50 Celcius - but great service and comfortable rooms. The rate for the room itself was very reasonable. Slept soundly on the 20th floor, with great views. Would definitely return if visiting Boston again!

It was my birthday and my friend wanted to pay the room in cash. She did, and they vocally told me that they would only charge $100 for incidentals. I said okay, fine. Later that night at dinner I couldn’t pay for my half because they actually took $530 off my card. Never asked, never told me. We went back to the front desk to speak with a manager, and the only manager they could come up with is the front desk manager who probably trained the same employees who have no idea what they are doing. He said I would get my refund of $226 back which is them stealing the “$100 for incidentals”. Where’s the rest of my monday though? I am now day 4 of fighting to get my money back. We also booked it for the hot-tub and pool and both were not working, waste of money. Unless you are a billionaire who doesn’t care how much a hotel scams you, DO NOT STAY HERE.