We’ve done a few staycations here now, and it never disappoints. On one anniversary stay, we were set up in one of their premium suites—easily one of the best hotel rooms we’ve ever stayed in anywhere. The staff even went above and beyond by surprising us with chocolate-covered strawberries and bubbles, which set the tone for an incredible weekend. Beyond the standard rooms and suites being top-tier, the property itself gives you zero reason to leave. The rooftop pool is fantastic, and having world-class dining like Coquette and Lifted right on-site makes the whole experience seamless. You truly have everything you need under one roof. Highly recommend whether you're visiting Boston or just booking a local getaway.

We had a wonderful stay at the Omni Boston Hotel at the Seaport and would definitely stay here again! The staff was incredibly friendly and helpful throughout our visit. A special thank you to Alexis, the manager, who went above and beyond to resolve a few issues we experienced and even followed up with us the next day to make sure everything was going well. That level of customer service really stood out. We also loved spending time at the Crescendo Bar. Mehdi, our bartender, was fantastic—friendly, attentive, and made excellent drinks. Overall, a great experience with outstanding hospitality. Highly recommend!

My sister booked a couple rooms for a stay at the Omni this past weekend (during Sail Boston) for a bachelorette party. While overall we had a great time, there were definitely a few hiccups that gave us a rocky start. When my sister originally booked the rooms (last year), she called up the hotel to specifically ask for an early check in (which she paid for) as well as adjoining rooms, as what’s a bachelorette party if you’re separated from your group? At the time, we were given assurance that those needs could be met—a 1pm check in with adjoining rooms. When we went to check in, the front desk told us that not only could we not check in early, but they couldn’t give us adjoining rooms as well. After much back and forth, lo and behold, we were able to get the adjoining rooms and check in immediately. Once we got into the rooms, the group of ladies that arrived needed a place to go so that my sister and friend could decorate in preparation for the bride, so we booked lounge chairs at the pool and headed there to relax. Unfortunately, it really wasn’t a relaxing time at the pool. It was incredibly crowded—in the seats and in the pool. No one could actually swim because so many people were in the pool and they were all just standing there. The chairs had little flags you pop up for a pool attendant to come and take your drink order because we apparently couldn’t just go inside to the bar. So once we were seated we immediately put our flag up. We never saw a pool attendant. After 30 minutes myself and a girlfriend finally decided to leave because we got fed up waiting for service that would never come, and when the rest of our party left the pool area, they too said the pool attendant never arrived. So the little flags were basically useless. There were some nice parts of our trip, though. The rooms themselves were beautiful, with plenty of space and a very good sized bathroom. I personally loved all the mirrors everywhere, it made getting ready with several women much easier when you had multiple mirrors accessible. The beds were very comfortable, and not much noise could be heard from our location. We had catering brought up to our room from Cocorico and the food was fantastic. The portion sizes were so much larger than expected, and the employees were kind enough to give us to go boxes so food was not wasted. I also had a great experience with the valet service—very prompt and the employees were very kind and helpful. I personally think the Sail Boston weekend brought in much more traffic than the hotel expected, thus giving us that bumpy start to the weekend. Luckily, we had enough positives from our stay so that I’d give this hotel another chance; I just wouldn’t come back during a crazy weekend like Sail Boston.

Very pleased with the customer service here. We arrived early and had a room available, also with a late flight they had no problem accomodating a late checkout. Great location, only 100 yards from transit. Very easy to get around and lots of restaurants in walking distance. The rooms are nice, very modern and updated. Shower was spatious and washroom had lots of room. The bed was comfortable, however for 500 USD/night I would expect some substance to the pillows. First night was rough, but by putting two pillows into one pillowcase, it made it tolerable the next night. Also try to avoid the harbour view rooms, they are right above a highway with very little noise insulation. Speaking of noise, the doors could be upgraded, as you will hear everything happening in the hallway outside. Investing in a small white noise machine helps. The pool is another thing to note, its a great rooftop pool with lots of seating, however, you must make a reservation to use the pool, and it can only be made after you check in. We found that the pool staff didn't bother enforcing timeslots, so the hot tub was full of people with different time slot wristbands, making it hard to enjoy. There is a small restaurant attached to the pool with open walls offering great views, but the menu is limited to a few items. The calamari, and burger were good. Overall Id say that I would stay here again, just maybe bring my own pillow and white noise machine knowing what to expect next time.

Located at the Seaport, the OMNI is a wonderful hotel. Very modern, the spacious reception area has an open plan bar to one side, with plenty of space to lounge around if you are waiting for colleagues or fellow travellers. There's a coffee shop tucked away near the escalators leading the the conference spaces. I stayed in one of the studio loft rooms - quiet comfortable and very well designed. Fabulous view across the city too! For snack food, forgotten items (charging cables, toiletries etc) and last minute gifts, there's a handy self service mini store on the ground floor. Tap your credit card to enter, and simply take the items you want to purchase. No checkout and all charged to your card. So very handy! Breakfast was great too - no buffet but waiting staff on hand to take your order from a very tasty menu! Relatively close to the airport (20 minutes) a stroll to the harbourside (the seaport) and a short hop from downtown. I really enjoyed my stay - I cannot fault it! Looking forward to a return trip later in the year.

Spent two nights here on a short trip. The valet and bellman were very helpful and kind, and pretty much the only positive aspect of my stay! Front desk: Some of the staff were nice, some were rude and a poor reflection on the Omni brand! Rooms: Awful! The AC didn't work well and took forever to cool the room. I couldn't really sleep well. There were no trash liners in the bin and I found hair in the trash can when I checked in - not what I'd expect from a room that has been thoroughly cleaned. The water pressure in the shower was good. The sound insulation was terrible, I could hear everything in the hallways. Breakfast: The waiter was great. However, the food was mediocre. Elevators: Pretty quick with very little wait time. At this price point you have better options in the area...

We had a wonderful stay at the Omni Boston Hotel at the Seaport. From the moment we checked in, the front desk staff were friendly, welcoming, and inviting. We especially enjoyed meeting Nicole, who genuinely takes the time to get to know guests and made us feel so welcome throughout our stay. We were originally placed on the top floor with an incredible view, but since we were traveling with our 9-year-old son and needed two beds instead of one king, we reached out to the front desk for help. The staff was incredibly accommodating — before I could even make it back downstairs, they already had us switched into a room one floor down with two queens, updated room keys ready to go, and a similarly beautiful view. Nicole immediately recognized us and greeted me again, which added such a personal touch and made the entire experience feel seamless and personalized. We also went to dinner at Lifted, and while walking in, Nicole recognized us from check-in and stopped to ask how our vacation was going, which was such a thoughtful gesture. The blood orange spritz and Brussels sprouts were excellent, and the kids’ chicken fingers got a big thumbs up from our son. The rooms in the Patron Tower are beautifully appointed with robes, Klur products, and convenient ice and water stations on each floor. Overall, the customer service and attention to detail has made our stay exceptional and we will be sad to leave in 2 nights!

My friend and I stayed at the Omni Seaport Hotel for a college reunion weekend, and while the location is fantastic and the hotel itself is spotless, it was the service that truly set this place apart. From the moment we arrived, the front desk team made us feel genuinely welcomed. Huge shoutouts to Prashant, Terence, and Auguam—their warmth, professionalism, and kindness turned an already special weekend into something unforgettable. They went above and beyond in every interaction, and we were honestly touched by how thoughtful and helpful they were throughout our stay. The great service didn’t stop there. The café staff were consistently friendly and upbeat, making every morning feel easy and pleasant. And the housekeeping team deserves recognition as well — efficient, cheerful, and attentive in a way that made the whole hotel feel cared for. The Omni Seaport has a prime location and beautiful facilities, but it’s the people who make it exceptional. We left feeling grateful and already talking about coming back. Highly recommend.

Stayed at the Omni only because my company booked it. The day before, I reached out to see about early check-in (1 pm), to be told I would have to pay $75 for an early check in. I have never had to pay any hotel (and have never stayed in an Omni before) for that. Upon arrival, was told I was 16th in line for early room. I was not welcomed as a member of their loyalty program or offered the “Welcome drink” I should have received. Room was fairly clean - with the curtains open and sunlight illuminating the room, you could see previously cleaned stains on comforter - but was not willing to ask for new room. Four times that afternoon room service came by with pillows, blankets, extra robe - all things I never requested. How about this - they actually checked one of my co-workers into a room they already occupied (fortunately by another coworker). Fortunately we were at dinner when she arrived - to find luggage and electronics in the room. Apparently they were not overly concerned about a major security issue. Upon checkout this morning, I’m waiting in lobby for airport ride, and two desk agents just chat with each other - never giving any care to thanking a guest for staying or hope they come back soon. I will never personally stay at an Omni and will only be back to this one should my company book us there again. Maybe this was an off time for them as they had some health convention in hotel at same time (this was not the reason I was here) and the public spaces were crammed with convention attendees making it loud and busy.

I had a great experience with Alexander, the security guard at the Omni Hotel. From the moment I arrived, he was professional, attentive, and very welcoming. He made me feel safe and comfortable while also being friendly and approachable. Alexander clearly takes his job seriously and goes above and beyond to make sure guests feel secure and taken care of. His professionalism and positive attitude really stood out and made a great impression. The Omni Hotel is lucky to have someone like Alexander on their team.