Hotel is fine rooms were not as bad as described location is great. Front desk was confused about my payment when I arrived but we confirmed I paid in full in advanced. I was shocked to see a $95.74 additional charge for one night. Still waiting for a phone call back as the front desk was no help. Definitely need to train your staff better or have better policies in place. Never got a final invoice showing this either. Recommend keeping to a chain in the area

Location is perfect for walking downtown Boston and seeing the sights. Staff are all friendly and attentive. However, hotel is in real need of a renovation. Rooms are dingy and beat up looking. They have an Honor Bar in the room that is an empty, broken and smelly refrigerator. Would serve the hotel well to remove it completely. Upon request and for a $20 fee they provided a small refrigerator. It too was beat up and broken. Reminded me of a used dorm room refrigerator. lol We had a short 3 day stay so all in all not bad. It just reminded me of hockey tournament stays when our kids were small and not at all hotel luxury.

When visiting a city, location can influence the experience. The Bostonian has a fantastic location. Our group walked everywhere from the hotel. The hotel itself was clean, comfortable, and was service oriented. Coffee is provided by the elevators in the morning. Filtered waters available near the elevators and at the ice machine on the 3rd floor.

Amenities were not close to standard hotel services. No water bottles in our room and had to walk to nearby Store to purchase water bottles. Mini fridge and snack drawers were empty. Only one regular coffee pod was available with the coffee machine. Windows facing historic sites looked liked they had not been cleaned in who knows how long. Bedding was clean and bed was comfortable.

The location is perfect. Close and walking distance to most locations. Which makes it easier for families. The hotel itself is clean, reception/housekeeping are polite. Alexandre, thank you so much for all your help. We enjoyed our hospitality! We love Boston, till next time!

We stayed at the Bostonian to finish our 3 week Honeymoon trip. This hotel made us wish we were going home sooner. We booked a Standard room on a 3rd party site but they put us in a Handicap Accessible room. When we asked to be moved to a Standard Room they said we were placed in this room due to availability. In the morning when we wanted to shower to prepare for our day we discovered there was only 1 bath towel. While I began my shower my husband went and asked for more towels. They had no towels available at the front desk so they said they would send someone to give us more. We waited for at least 30 minutes and no one showed up with towels so my husband had to skip his shower since we had things scheduled we needed to leave for. I tried to use the handicap shower but ended up flooding the bathroom floor. Housekeeping did come in to clean the water on the floor and bring us more towels when we were out for the day. During our 3 day stay: the lamp on the right side of the bed wouldn't turn on anymore, The outlets in the bathroom stopped working, The tub was very slippery and we had to stand very carefully while showering and the tub didn't drain quickly and we were standing in water during the shower. We asked for the outlets to be fixed, the slippery tub and slow drain to be looked at but none were fixed. The left side of the bed had no outlets anywhere near it so I had to plug in my phone(which is my alarm clock) across the room. The bed faced a wall, no way to watch the TV unless you sat in the one chair. There was what appeared to be a cigarette burn in the curtains that have been there since you could smoke in hotel rooms. We loved being able to walk to many different locations right in the North End but would not stay here again or recommend anyone else stay here either.

The location is excellent, but unfortunately everything else was worse than I could have imagined. The front desk staff were consistently rude and seemed annoyed by both guests and even the most basic requests. We arrived at 3:00 p.m., which appeared to be a busy check-in time, yet there was only one employee checking in guests. We waited in line for about 30 minutes just to receive our room keys. When we finally got to our room, it reeked of cigarette smoke. We had to go back downstairs and wait another 15 minutes in line to speak with someone. The employee seemed irritated by our complaint and dismissed it by saying it was “an old building.” However, she did move us to another room, which had no cigarette smell at all. That made it clear the issue was not the building itself, but rather that the original room had not been properly inspected before being assigned to us. The shower door also appeared to be damaged or worn out. Although it looked completely closed, every shower left a large puddle of water on the bathroom floor. The hotel also charges a separate service fee, yet the amenities included with that fee were disappointing. They advertise complimentary self-serve coffee and tea in the lobby, but throughout our three-night stay, it was rarely a smooth experience. The first time we tried to use the machine, it was out of service. The second time, we selected hot chocolate, but it was simply a cup of hot milk with no chocolate. On another occasion, we tried the cappuccino. It initially seemed fine, but the milk was clearly spoiled and tasted sour, making it undrinkable. When we decided to have tea instead, the main machine was broken again. An employee helped us use another machine to get hot water, but after we filled our cups, we discovered there were no tea bags left. We went back to the front desk, where we were told more tea bags would be brought to our room. They eventually arrived about 30 minutes later, by which time the water had gone cold. On our final night, the tea bags were gone again. We informed the front desk once more, and we were again promised they would be delivered to our room. This time, they never arrived. To make matters worse, the restaurant located inside the hotel was another disappointing experience. I was charged $5.20 for a plain black coffee that tasted like little more than hot water that had passed through old coffee grounds multiple times. I could understand paying around a dollar for coffee of that quality, but charging $5.20 is unreasonable—especially when the hotel charges a separate service fee that supposedly includes complimentary coffee, yet the lobby machines are frequently out of order or dispense drinks made with spoiled milk. Overall, I was very disappointed with both the service and the quality of the amenities. Aside from the convenient location, this hotel fell far below expectations, and I would not choose to stay here again.

There was a wonderful receptionist, Shanti, who assisted us on check in. She went much more than the extra mile to arrange a room that we were happy with. It was wonderful! We were so blown away by her kindness, efficiency and professionalism. What a credit to the hotel she is!

Great service mlby Alexander and team at the front desk. Compliments also to Lina at reservations office. Dated rooms but cleanly maintained. Excellent location. Lacking in amenities and otherwise expected pleasantries (eg room dental kit, welcome drink, breakfast) usually expected in other millennium hotels.

I don’t usually leave reviews, but this was the most frustrating hotel experience I’ve ever had. The main issue — and the reason I’m taking the time to write this review — was the construction noise. The hotel allowed some kind of repair work to begin at 6:00 a.m. During these periods, they were either using a large drill or a small jackhammer that literally rattled the walls (see video). The noise was so loud that we had to stop conversations every time it started, and it went on for hours. After we complained, the noise started at 7:00 a.m. the next day instead — which is still completely unreasonable for a hotel. Whoever approved construction at that hour in a hotel setting showed a shocking lack of consideration for guests. We were on vacation and ended up awake at sunrise with nowhere to go because most places downtown didn’t open until 10:00 a.m. We wandered around for hours exhausted. A hotel’s most basic purpose is to provide a place to sleep, and this completely ruined that experience. Honestly, I believe we deserve a refund because this disruption was avoidable. There were also several smaller issues that added to the frustration: There was milk left in our fridge from a previous guest. There was no trash can in the bathroom. The in-room coffee was entirely decaf. We had to wait about 15 minutes to check in because no one was at the front desk. We had already informed the hotel that we would arrive between 11:30 p.m. and midnight. We arrived at 11:45 p.m. and still didn’t get into our room until after midnight. After a long day of traveling, that wait felt endless. Overall, this stay was incredibly disappointing and far below what I would expect from any hotel.