I absolutely love this hotel! I stay there every time I visit Boston. It is within walking distance to the subway and near a great supermarket. The staff at the hotel are very accommodating and the cookies are delish.

For the price of the room parking ($27 pd in an open outdoor lot) and breakfast should have been included. Breakfast was expensive. The lobby was nice. Complimentary lemon water, but no coffee. The beds were small but comfortable. The bathroom could be updated and the air conditioner was loud.

The location is right next to the T which is great. Check-in was easy. Free cookies is wonderful and a nice touch. The airport shuttle was a big plus but I would have saved an hour of waiting if I'd been told the true nature of how it worked. The shuttle runs once an hour and if I'd known where the pickup location was I would have saved an hour. I was told to reserve a spot on the shuttle and also to contact the driver directly when I was ready for pickup. This is NOT how it worked. The breakfast was overpriced and so were 12 oz. sodas- $5.00! All the other comparable hotels I stayed at in New England had complimentary breakfast and sodas for $2.00. Overall, I would recommend and would stay here again.

We chose this place because it fell under our price range. The room was fine, it was clean. The view wasn't great and the bed was softer than I'd like it. If you want to be close to shops and restaurants, this is not the place. There was no soap by the sink. I understand if the hotel wants to get rid of having to deal with used soap but at least replace it with liquid soap so I don't have to keep pumping the soap from the shower. The "cafeteria" was not good at all. We checked out around 10am on a Monday and on the baked goods side they only had one really doughy butter croissant and 6 muffins left. Really not impressed. If we do go back to Boston, we will definitely not be staying here again, especially for the price they charge.

Negatives: Stayed here for the Boston Marathon and nearly the whole stay added nothing but stress. First, you are to send a message for the airport pickup. After confirming what terminal, it was almost an hour before driver said he couldn't make it due to traffic and to book ourselves a cab. Not to rearrange transport, do it ourselves. While we were travelling at about 4PM, traffic didn't seem to be that busy to normal for that time of day and where at hotel in 20 mins. Hotel reception and cafe seem to have conflicting times as to when breakfast is as reception would tell us 6 and the kitchen would say 7. On top of that, 4 of the 5 breakfast we had took at least 30 mins to arrive. Options limited for breakfast. Drinks are not included unless stated in the option you select. Everywhere in the hotel is dusty. We had requested a crib for the room that wasn't there even though we confirmed it as we checked in that the request was received and it should be there. Walls are thin so if anyone is in the room beside you can hear conversations. Shower is a head fixed to the wall so can bring down to rinse body properly. Charged for breakfast even tough it was included with our stay. Told it would be taken off but we were still charged. Positives: Cookie was nice on arrival The male waiter on breakfast was very friendly. Location wise it's close to the red line so can be in central Boston in about 20 mins. Coffee pod machine in room.

The staff were very friendly and resolved all of the issues we had. Was a great stay and great hotel. They were very accommodating and answered all of our questions. Make sure to take photos of the waters and room before you stay, they are shown as $3 in the room but they actually charge $5 and one of ours was initially tampered with, but they were able to refund us. We had some leftover items from someone's previous stay as well that they cleaned up the next day. For parking there is a free visitor parking lot with chargepoint EV chargers a 15 minute walk away across the walking bridge at southline boston, parked all week without getting tow/ticket. The destination charger on the map does not exist at the hotel. It's $27/day to park at the hotel which is not worth it for the location. The microwave was broken but they replaced it within 2 days. They lent us extra sheets and blankets and pillows for an additional airbed! Everyone that I talked to part of the staff were very kind and helpful. The cookies were delicious with chocolate and walnuts.

We stayed here for 3 nights to visit our daughter. As soon as we landed at Logan Airport, I called and texted the hotel to arrange pickup from the airport. They were there within 15 minutes and were very friendly. We were early but was able to check in so that was nice to get settled and a bit of rest. Of course, we were welcomed with the yummy cookies and Francisco was very helpful. The hotel is a 5 minute walk to the Red T Train station so we utilized that during the weekend. We also utilized the airport shuttle at 5 am on the way back home. While this hotel is south of downtown, we would definitely stay again because we enjoyed using the train but also having an airport shuttle. The room was comfortable and cleaned every day.

Definitely expected more of this hotel when it comes to a very reputable chain it’s not that I had a terrible experience but not the best. The room heater was a blast of dust and very disgusting and unhealthy to breathe, I had no option to take it so if I did not want to freeze in the room The gym was extremely abandoned and unorganized, could not workout very well so I decided to go for a run probably within one of the best areas for running in the city (bayside) Capet was not clean at all but guess carpet is not the cleanest surface ever…

I recently stayed in DoubleTree Bayside Boston for one night to attend a job interview. The staff were so kind and accommodating. For example, I forgot toothpaste and the front desk offered a small travel size Colgate tube, instead of me having to get transportation to go buy some elsewhere. They also helped me print off some documents in preparation for my interview, which alleviate stress levels! The room was clean and quiet and the cookie upon arrival was delicious! Also, as a solo international traveler, the free shuttle bus to and from the airport was a huge help. The process was smooth and the staff were very supportive. Highly recommend this place!

Great stay at DoubleTree Boston Bayside. The shuttle from BOS had a short wait and was nice and warm. We were welcomed with cookies on arrival, and the room and bathroom were very clean. No issues at all, and the shuttle back to the airport was easy to arrange.