Definitely expected more of this hotel when it comes to a very reputable chain it’s not that I had a terrible experience but not the best. The room heater was a blast of dust and very disgusting and unhealthy to breathe, I had no option to take it so if I did not want to freeze in the room The gym was extremely abandoned and unorganized, could not workout very well so I decided to go for a run probably within one of the best areas for running in the city (bayside) Capet was not clean at all but guess carpet is not the cleanest surface ever…

I recently stayed in DoubleTree Bayside Boston for one night to attend a job interview. The staff were so kind and accommodating. For example, I forgot toothpaste and the front desk offered a small travel size Colgate tube, instead of me having to get transportation to go buy some elsewhere. They also helped me print off some documents in preparation for my interview, which alleviate stress levels! The room was clean and quiet and the cookie upon arrival was delicious! Also, as a solo international traveler, the free shuttle bus to and from the airport was a huge help. The process was smooth and the staff were very supportive. Highly recommend this place!

Great stay at DoubleTree Boston Bayside. The shuttle from BOS had a short wait and was nice and warm. We were welcomed with cookies on arrival, and the room and bathroom were very clean. No issues at all, and the shuttle back to the airport was easy to arrange.

This has been a terrible traveling experience for me. One thing after another. I recently stayed at this hotel and had one of the worst experiences I have ever had at a hotel. I checked in around 145am and checked out at 5am. Now during my stay my room was freezing cold it stayed 63 degrees the entire time although as soon as I got to my room I set my temperature to 80 degrees for the room. I then put on long pants and a long sleeve shirt and tried to get some rest. I layered up with blankets, even using my plan blanket and still could not really get warm and I was not understanding why until I got up around 430am to catch the shuttle, which also left me at 504am. When I got up and realized the room had not changed temperature and that’s why I had been shivering and couldn’t really get warm all night I turned it off and that’s when I saw that the vent was still blowing out air although I had cut the thermastat off. I took a video and showed the front desk and he basically said there was nothing he could do and I also had been left by the shuttle although when I called the front desk this morning with my complaint they were just now starting the vehicle to get warm and asked me if I was still using the shuttle and I responded yes. I made it to the front desk at 504, mind you I was in room 619. He said he could order me an uber but that was all he could do and at that point I did not accept it ( I had already ordered my own uber) because the shuttle left and I had already froze in my room and no one seemed to care or even try to care. I’ve already reported the issue to Amex as well as I booked through them seeing as you were apart of their hotel collection I expected a better stay and way better customer service. All I wanted was a few hours of rest after dealing with being at the airport all day due to flight cancellations and delaying of my new flights causing me to miss connecting transportation resulting in me booking a room for literally 3 hours just to not get an ounce of sleep and not use the airport shuttle which was the whole reason I booked the hotel!

I booked this hotel super cheap last minute. The room was clean and spacious, the bed is comfortable, and the service is incredible. Naila at the front desk was accommodating and incredibly helpful, the complimentary cookies are fire, and all in all it was a delightful experience.

My favorite place to stay! The staff is amazing! Very friendly yet professional. There’s a bar & food in house. There’s a Starbucks in the lobby as well. The rooms are clean and the beds comfortable. The environment feels safe. Accessible rooms with a seat in the shower, that will also fit a wheelchair. Flexible shower heads so you can sit and clean self well.

I didn’t make my connecting flight at BOS so our airline provided a night at the doubletree for us. We were greeted past midnight with a smiling face and incredible service. The airline kept our luggage so we were provided a tooth brush and toothpaste. It sounds silly, but it was so appreciated. Loved the warm cookie. The hotel is outdated but room is clean and comfortable. I was very happy with my stay and all of the incredible employees. Thank you for having us and if I ever get stuck at BOS again, I will be back!

Very friendly and helpful staff. The room was very clean but the toilet didn't flush well and tended to back up. The breakfast was adequate but cost $22 for pretty much what you get at Hampton for no extra charge. The TV remote was a bit wonky. For one night, it's a good place since it's near the cruise ports (11 minutes) and Logan airport.

The hotel is very close to the transit link into central Boston. It is very clean and the staff were pleasant. The only disappointment was having to pay extra for wi-fi and parking. Parking was $26 per night, most hotels have free parking. My cousin hadn't noticed this one charged when she booked.

The Double Tree by Hilton - Bayside was an amazing experience! The Double Tree by Hilton - Bayside is right off of the main road and next to the highway so it was very easy to find. Once on site, I parked and headed inside. The parking area in the front is very small, however, they have a huge parking lot in the parcel right next to them so there is ample parking once you pay for access ($26 per day). Once inside, one rep was checking a customer in while the other rep was guiding a customer through the airport to the pick up area via phone. As such, I waited… Once the guest before me was checked in, it was my turn. My check-in was super easy as I had prepaid everything and completed my online check-in. As the bulk of the work was done, I confirmed my details, paid for parking, and got my key cards and cookies. The common area was very inviting. The space is bright and though it’s not super big, the use of space and placement of furniture ensures the space isn’t cramped. The elevators are directly to the right of the desk and were very clean as well. Walking into my room was amazing. The room was hugeeeeeeeee and beauty was definitely the goal. Everything was put together so well. The room color, the paintings, the placement of the furniture, the bathroom toiletries, everything was factored in when the blueprint for room presentation was designed. I had no issues at all during my stay. The water was hot, the staff was friendly, the water pressure was amazing, the hotel was quiet, and the shampoo, conditioner, and body wash was all full. My stay at Double Tree by Hilton - Bayside was restful and pleasant. I will definitely stay here again. **Sidenote, though the hotel was amazing, the FRESH Warm Cookies were the highlight of my day. LoL!!!!