Friendly staff and a nice spot near the JFK/U Mass stop, but the rooms were not clean and the bathtub would fill up with water when using the shower. Having to pay for breakfast when it says online that there is continental breakfast was disappointing. Also, I don’t understand why parking costs $27 when the hotel is surrounded by parking lots.

The room is spacious and clean. However, the heating was old and made a lot of noise; I would turn it on occasionally so I wouldn't freeze. The restaurant is self?service and quite expensive for the quality, but staff are nice. The front desk and shuttle service were also poor. Because I didn’t have a U.S. phone number, common for hotel guests, I tried requesting a pickup by email. They replied by email stating that the service could only be requested via text message or phone call, which is quite inflexible. They then stopped responding entirely, and I never received a confirmation, which resulted in a significant waste of time and money in additional transportation. In general, not the best experience.

listen, location is fine and i have no problem with anyone working here. my problem is with the hilton corporation and, perhaps, the institution of budget hotels in general. i understand that double tree is hiltons more "affordable" option, but let's be real, $200 dollars a night (depending on where you book) for what you end up getting feels a little outrageous. i feel like i'm getting nickel and dimed at every turn. it's bad enough you have to pay for overnight parking and there's no pool and the "gym" is smaller than the room we are are staying in, but then they have to go and add insult to injury by charging 3 bucks for the bottle waters IN the room and reserving wifi for rewards members. there's breakfast, but you have to pay for that too. i didn't even make a cup of coffee out of fear another 5 dollar charge would be added to the tab. my question for the hilton corporation is this: what ever happened to amenities? and what is to stop people from just going to the motel 6 or the red roof inn where they'll pay half the price for a similar room AND a free continental breakfast? i know if anyone reads this it will be a poor manager from the double tree hilton boston bayside hotel, and i know you can't do anything about this... but it's not right, and i need to say so even if it falls on deaf ears. thank you for your time.

For paying $300 plus for a one night hotel room was crazy for how much this specific hotel lacked. I understand prices are much higher for in town hotel rooms, but the services lacked incredibly. It was very hard to get a hold of someone to utilize the shuttle service from airport to hotel that was included in the price. I contacted customer service a few times to try and get a hold of someone. Was provided a number that did not go anywhere and sent texts that never got a response. Eventually got someone to pick up from the hotel to help schedule the shuttle, but that as well wasn’t easy. As we struggled with a bit of a language barrier from the front desk individual. We eventually got it figured out for a shuttle to eventually arrive. However, was much more troublesome than would have ever anticipated. The rooms were clean, but for the price paid rooms are incredibly outdated and the beds were absolutely uncomfortable. I would like to say I’d stay here again, but from the service of trying to schedule the shuttle and how uncomfortable the beds were I would most likely not stay here again. Despite having accesses to shuttle services. (This review is nothing on the shuttle service or drivers. They were splendid and absolutely phenomenal.)

I absolutely love this hotel! I stay there every time I visit Boston. It is within walking distance to the subway and near a great supermarket. The staff at the hotel are very accommodating and the cookies are delish.

Good enough. Staff was friend enough - they will serve you well but there is not that welcoming attitude; Cleaned enough - room was cleaned daily, bins were emptied and fresh towels were provided, but the tub drain had hair and debris from the previous occupier and was only cleaned in the 3rd day. Also, even though we were 3 guests only 2 towels were provided on first day, then they started to add extra towels daily without removing the used ones. I agree with taking care of the environment and not changing towels daily, but why were they providing extra towels if not removing old ones? Acoustics - I could not hear any noise coming from outside our room, I am not sure if that was due to good sound proofing in the room or if it was because we were surrounded by a very loud ac (it sounded like we could departure from earth at any moment) and a very loud endless flushing system (like Niagara Falls). Speaking of AC you could only go as high as 21C so either brace the cold or the heat, a comfortable temperature was not an option. Giving the noise it made, we decided to brace the heat. Food is quite pricey at the hotel and at the supermarket close by. There is also extra fees for parking at the property, so expect extra costs if you are driving or eating. Also the 2 water bottles are complimentary only for silver members and above so pay attention to that. We saw some reviews comment on extra costs for the water, it might have been that. But this is written on the sign. Beach - the beach is beautiful, but although it is a sand beach there are rocks and it is weirdly muddy so I would recommend shoes if you want to go in the water.

For the price of the room parking ($27 pd in an open outdoor lot) and breakfast should have been included. Breakfast was expensive. The lobby was nice. Complimentary lemon water, but no coffee. The beds were small but comfortable. The bathroom could be updated and the air conditioner was loud.

The location is right next to the T which is great. Check-in was easy. Free cookies is wonderful and a nice touch. The airport shuttle was a big plus but I would have saved an hour of waiting if I'd been told the true nature of how it worked. The shuttle runs once an hour and if I'd known where the pickup location was I would have saved an hour. I was told to reserve a spot on the shuttle and also to contact the driver directly when I was ready for pickup. This is NOT how it worked. The breakfast was overpriced and so were 12 oz. sodas- $5.00! All the other comparable hotels I stayed at in New England had complimentary breakfast and sodas for $2.00. Overall, I would recommend and would stay here again.

We chose this place because it fell under our price range. The room was fine, it was clean. The view wasn't great and the bed was softer than I'd like it. If you want to be close to shops and restaurants, this is not the place. There was no soap by the sink. I understand if the hotel wants to get rid of having to deal with used soap but at least replace it with liquid soap so I don't have to keep pumping the soap from the shower. The "cafeteria" was not good at all. We checked out around 10am on a Monday and on the baked goods side they only had one really doughy butter croissant and 6 muffins left. Really not impressed. If we do go back to Boston, we will definitely not be staying here again, especially for the price they charge.

Negatives: Stayed here for the Boston Marathon and nearly the whole stay added nothing but stress. First, you are to send a message for the airport pickup. After confirming what terminal, it was almost an hour before driver said he couldn't make it due to traffic and to book ourselves a cab. Not to rearrange transport, do it ourselves. While we were travelling at about 4PM, traffic didn't seem to be that busy to normal for that time of day and where at hotel in 20 mins. Hotel reception and cafe seem to have conflicting times as to when breakfast is as reception would tell us 6 and the kitchen would say 7. On top of that, 4 of the 5 breakfast we had took at least 30 mins to arrive. Options limited for breakfast. Drinks are not included unless stated in the option you select. Everywhere in the hotel is dusty. We had requested a crib for the room that wasn't there even though we confirmed it as we checked in that the request was received and it should be there. Walls are thin so if anyone is in the room beside you can hear conversations. Shower is a head fixed to the wall so can bring down to rinse body properly. Charged for breakfast even tough it was included with our stay. Told it would be taken off but we were still charged. Positives: Cookie was nice on arrival The male waiter on breakfast was very friendly. Location wise it's close to the red line so can be in central Boston in about 20 mins. Coffee pod machine in room.