Ladies' room out of order in the lobby, for two days, so far. Men's being used as unisex. Fine. No paper towels in the men's room for two days as well, both dispensers empty. This is unrelated to the construction for the new front desk.

They are currently renovating so not recommended at this moment as it is noisy and lots of workers moving about. We had cleaning services knocking on our door but she couldn't speak any English. Had to call front desk! Got to wonder how they vet their staff if client facing staff need no English proficiency. Trying to complain on the Bonvoy app also didn't work. And the aircon was noisy.

I travel a lot for business and stay strictly at Marriott’s. I can’t believe I’ve just found this gem! The location is great, parking so convenient for a city location but the people… well they make this whole establishment so special!!! Coming in late and needing a quick bite, I got the MOST incredible treatment! Jacquelyn was not only the most inviting wonderful person serving and bartending but then the chef Osama made this incredible rice bowl that would normally be standard for a large chain but he was so proud to say he makes his food with love and there was no debating, it was next level!!! I couldn’t wait to get back the next night for dinner! These two made a weary traveler feel SO welcome and went the extra mile for not only me but everyone I saw leave with big smiles. Seriously this was the absolute best and I can’t wait to come back!!! Everyone should get a big shout out when people take excellence to the next level!!!

Would strongly suggest NOT staying at this property. We were beyond disappointed. Hotel is run down, dirty, and has absolutely no customer service. Guest room was dirty and dingy. Smelled so much of smoke that my eyes were watering. Called front desk and their solution was to send someone up with air freshener. How pathetic and unacceptable! Also, thermostat didn't work and was blowing cold air throughout the room during a cold winter night. Expressed this to management. They didn't seem to care -- offered points for the inconvenience. No thanks -- this experience will keep me away from Marriott. Should have gone just a bit further and stayed at the Hilton. They understand customer service and know cleanliness can't be compromised.

This was unfortunately a stay that left much to be desired. The room, which we expected to be a bit dark and gloomy per other reviews, exceeded our negative expectations. Every single surface, from the bedsheets, to the shower floor, to the desk etc. was completely unclean. It was evident that no cleaning had been attempted: we found hair, dust, and stains almost everywhere, leading us to request a different room that was nearly as unclean. Overall would not recommend to those seeking a clean, comfortable stay, and will not be coming back. To top it off, we had a family emergency that necessitated an early exit, and Jason, the Airbnb host (a slimy broker of some sort?) was unwilling to comp even a single night out of a three day stay. The Marriott front desk said they would have comped the last night as per their policy, but slimy Jason decided that was unnecessary, probably since it cut into his commission (slimy). Avoid at all costs, especially booking through Airbnb.

Not sure but the lift always out of order. At one night both the elevators were out so I had to climb 8 floors to my room at night and down in the morning. Not so convenient if you are checking out Location wise is great so close to tram, restaurants and shops.

The main advantage of this hotel is the location: shops, restaurants, and public transportation. The hotel itself is gloomy, the service inadequate, and the breakfast poor, low quality, yet rather expensive. The “avocado toast, as an example, is really just two slices of bread, with a thin layer of commercial guacamole, which has very little avocado in it, yet the total price, with the tax and tip, ends up being close to $20. The rooms are very dark. Natural light is poor, and the lighting consists of a couple of bed lights and you find yourself using the phone to find things in your suitcase. Service was extremely slow. We had no soap in the shower. It took an hour and a half, and a couple of reminders to get the liquid soap up to our room in the morning, while e were waiting to take a shower. We then found out that the shampoo and conditioner containers are also empty, and we just didn’t bother to notify them about it. The bed sheet was also laid inside-out. We asked for it to be replaced only to hear in length about their policy of replacing the sheets only every three days (but they did replace it in the end). Not clear how this happens, and why there is a need to negotiate to get it right.

The facilities are noticeably outdated, and the staff appeared extremely disorganized when handling our reservation. The hallway and room both felt very old, with a low ceiling that created a sense of pressure. The room had very poor natural light, and the artificial lighting was so inadequate that my companion and I had to use our phone flashlights just to find items in our luggage — truly unbelievable. There were visible mold stains in the bathroom, and even the clothes we hand-washed remained damp the next day (something we never experienced at other accommodations in the U.S.). Even in the morning, the room stayed dim and gloomy. Overall, the stay felt oppressive and was completely inconsistent with the price we paid.

The location of this hotel is great and the staff was courteous but for the price point it felt like management is cutting all the corners. There were 2-3 tiny threadbare towels, the drain stopper in the tub didn’t work, the plastic cutlery in the restaurant is almost unusable, we had to order an extra pillow from the front desk because there was only two on the bed (had a kid with us). Downtown prices, Motel 6 amenities.

The rooms are spacious but they still have shower curtains in the bathroom (if that's a deal breaker for some people). The rooms were clean and I liked having the option to cast/sign in to Netflix on the TV! It depends on your purpose of travel to Boston, but if I need to be in the Brookline area, this is one hotel I'd recommend!