Booked through Expedia and actually loved the hotel enough to extend my stay a night. The “extension” just meant swapping room keys for the same room — no move at all. I called the front desk first and they told me to do the swap whenever it was convenient, so we did the check-out/check-in at 12 PM instead of 11, exactly as they approved. Then I got hit with a $50 charge for it. Called the hotel, an agent admitted it was a mistake and said it’d be reversed right away. A week later — nothing. Called back, and this time got redirected to “call Expedia instead,” like they wanted to wash their hands of it. Called Expedia, and the call dropped mid-resolution. Called the hotel back just to ask what happened, and the agent got annoyed and snapped that they’d “already told me” to call Expedia. Tried again with a different Expedia agent (genuinely great, no complaints there). She called the hotel directly on my behalf — and the hotel still refused the refund. Not because the charge was legit. Because I’d called too many times. They wouldn’t even give Expedia a real reason. So a charge the hotel itself admitted was wrong got denied out of pure irritation at a guest following up on something they promised to fix. That’s not a policy issue, that’s staff taking it personally. Disappointing for a Marriott property. I didn’t ask for anything they hadn’t already approved. Just wanted what I was told would happen. Instead: attitude, stonewalling, and a “no” with no explanation. Think twice before booking.

Came into the hotel for a temporary stay. I had broken lights and was moved into a new room which was very hot and had very chilly hallways. I had terrible sleep but had a comfortable bed besides the heat affecting my sleep. The soap needed a huge shake to get a tiny squirt out. Overall, cool hotel. ?

This is a great hotel surrounded by loads of great restaurants and a super place to stay for public transport to Boston and the surrounding area. I needed somewhere near to Cambridge but I wanted easy access to dining and Boston center. This hotel definitely fitted that brief and was at a great price too. Staff have been pleasant and helpful. Room is a decent size and very clean.

The location in Coolidge Corner is great and the service is solid. However, the hotel is dated and could use several improvements. The bathroom in our room (#505) was small and so was the bathtub. The Internet and one of the elevators were out of service all weekend. The pillows in the beds were small and funky. They were not up to Bonvoy’s standards. The water in the pool was cold.

This place is absolutely horrible for the price!!! The employees are very rude and could care less that there is construction going on at 7am in the morning. Make sure you realize that breakfast is not included and the $50 per day parking is shared with the rest of the city, and you might not get a spot, even though you pay for it. The rooms are very outdated, and not worth the price. Did I mention the staff were rude? When i checked out, I had to wait at the desk for 10 minutes because the rude female worker was eating her breakfast while I and a seperate guest were waiting. When i told her our stay was subpar, she actually tried to argue with me about it. Truly a horrible experience. Marriott should definitely check in on this establishment. They do not hold up to the brand quality.

My stay at the Brookline Courtyard in Coolidge Corner was excellent. I loved my spacious junior suite overlooking Webster Street, and the bay window brought in beautiful light and made the room feel like a true home away from home. Sean and Gracie at the front desk were professional, friendly, and incredibly helpful throughout my stay. The location is unbeatable! Coolidge Corner is my favorite Boston neighborhood, with plenty of great restaurants nearby, plus the convenience of the hotel café and complimentary breakfast is a convenient option that I also took advantage of twice during my stay. This was my second visit in six months, and I can’t recommend it enough.

Ladies' room out of order in the lobby, for two days, so far. Men's being used as unisex. Fine. No paper towels in the men's room for two days as well, both dispensers empty. This is unrelated to the construction for the new front desk.

They are currently renovating so not recommended at this moment as it is noisy and lots of workers moving about. We had cleaning services knocking on our door but she couldn't speak any English. Had to call front desk! Got to wonder how they vet their staff if client facing staff need no English proficiency. Trying to complain on the Bonvoy app also didn't work. And the aircon was noisy.

I travel a lot for business and stay strictly at Marriott’s. I can’t believe I’ve just found this gem! The location is great, parking so convenient for a city location but the people… well they make this whole establishment so special!!! Coming in late and needing a quick bite, I got the MOST incredible treatment! Jacquelyn was not only the most inviting wonderful person serving and bartending but then the chef Osama made this incredible rice bowl that would normally be standard for a large chain but he was so proud to say he makes his food with love and there was no debating, it was next level!!! I couldn’t wait to get back the next night for dinner! These two made a weary traveler feel SO welcome and went the extra mile for not only me but everyone I saw leave with big smiles. Seriously this was the absolute best and I can’t wait to come back!!! Everyone should get a big shout out when people take excellence to the next level!!!

Would strongly suggest NOT staying at this property. We were beyond disappointed. Hotel is run down, dirty, and has absolutely no customer service. Guest room was dirty and dingy. Smelled so much of smoke that my eyes were watering. Called front desk and their solution was to send someone up with air freshener. How pathetic and unacceptable! Also, thermostat didn't work and was blowing cold air throughout the room during a cold winter night. Expressed this to management. They didn't seem to care -- offered points for the inconvenience. No thanks -- this experience will keep me away from Marriott. Should have gone just a bit further and stayed at the Hilton. They understand customer service and know cleanliness can't be compromised.