The lobby is nicely renovated, the room are very clean but not newly renovated. But it is worth to mention the entire staff is super nice and it starts from the manager in place that goes above and beyond for his clients. Very grateful for the service during my stay.

My flight at Logan airport was cancelled late afternoon on 10/9/26 to Paris , France.After spending several hours at the airport trying to get a flight booked for a 4 day holiday weekend was impossible. The airline provided us with a list of hotels to choose from and food vouchers . I have stayed at Marriott's before and have never been disappointed. We arrived tired , angry and frustrated. The checkin process was quick, flawless, and pleasant. The young lady could not of been nicer and explained how easy it was to use the vouchers. We got to our room and was impressed on how spacious, clean and inviting it was! A pull out couch and multiple outlets throughout the room to plug in devices no matter where you were. Headed to the cafe and had an exceptional meal and we didn't spend our entire voucher. The man behind the counter was busy that night with other travelers in the same situation and handled it flawlessly! The following morning we had a delicious breakfast and "David " came by to clear our dishes and asked how our experience had been. I engaged him again when I inquired about a bottle of water. He told me he was the mgr. We had a lovely conversation. He lived in RI also. We spoke about our trip . He wished us well on our way back to the airport. He went out of his way to put together a "goody" bag with snacks for the airport. He and his staff were so hospitable! I highly recommend this hotel!

I do not like negativity, and I would much rather praise a business than criticize it. However, I believe it is important to speak up when a business and its management fall short of what I believe Mr. Marriott originally intended when he established his company. I have stayed at several other Marriott properties and have been treated like gold. That is precisely why my experience at this property in the Norwood/Canton area was so disappointing. There was an overwhelming, perfume-like chemical odor directly outside my doorway and down the hallway that caused me considerable discomfort. I initially assumed it was throughout the hotel, until I walked to the laundry area and discovered that the air in other hallways was perfectly fine. When I raised my concerns with the night clerk, hoping for a reasonable solution, I received a telephone call in my room at approximately 3 a.m. in which I was threatened with an increase in my room rate. That response was astonishingly inappropriate. Additionally, a credit card confirmed as delivered to the property according to its tracking information was never provided to me. Some vitamins from my personal supply were also missing. Despite bringing these concerns to management, I received no satisfactory resolution. The cumulative stress and disruption of these experiences were genuinely destabilizing. After the inconvenience and distress I endured, I expected management to acknowledge what had happened and offer an appropriate remedy, such as a refund. No such gesture was made. Hospitality is about far more than providing a room and collecting payment. It is about respect, accountability, and genuine concern for the guest. Having experienced exceptional treatment at other Marriott properties, I know the company is capable of much better. It is particularly disappointing when a property bearing a respected name fails to uphold the standards that name represents. I hope management takes these concerns seriously. Guests deserve to be treated with dignity, and when an experience falls this far short of expectations, a meaningful effort to make things right should be the standard—not the exception.

Flew in for a funeral in Norwood this past week with family and spent a night here. General Manager, David, was exceptionally welcoming and gracious. The accommodations were great and we enjoyed the made to order delicious breakfast. I will definitely book here again when I return to visit family and friends. Thank you David.

I stayed at the Courtyard by Marriott Boston from August 17–18. Upon checking in, I provided the front desk representative with my credit card and driver’s license, as is standard when checking into a hotel. After providing my credit card, I briefly stepped away to use the restroom after traveling a considerable distance. When I returned, we proceeded with completing the check-in process. The front desk representative, whose name I do not recall but whom I can describe as a light-skinned woman with braids and/or dreadlocks, instructed me to insert my credit card to pay the hotel deposit. I had to ask them how much the deposit was, as this information had not been explained to me beforehand. Since checking out on August 18, there have been attempted unauthorized purchases on my credit card. Given the timing of these attempts and the fact that I had provided my card to the hotel during check-in, I am extremely concerned that my credit card information may have been compromised during my stay. This situation is highly unacceptable and very concerning. I have stayed at Courtyard by Marriott numerous times and have never experienced an issue like this before. I expect this matter to be taken seriously and investigated promptly, including reviewing the circumstances surrounding my check-in and any relevant security footage or employee access to guest payment information. I also strongly encourage Marriott to review its procedures for handling guests’ credit card information and ensure that appropriate safeguards are in place to prevent similar incidents from occurring to other guests. Please provide me with an update regarding this matter and let me know what steps will be taken to investigate and address my concerns.

Charged me for parking when I didn’t even park a car! They just automatically charge everyone for parking even if you uber. I didn’t even come the first day of my booking and they still charged me for the parking that day. And now I’m having trouble getting the charge removed. Emailed the address they sent the bill from and the email bounced. Unbelievable.

I recently stayed at the Courtyard Marriott Norwood and had a very disappointing experience. I am a frequent guest for the property and this was the first and only BAD experience - Check-in was poorly handled, with no recognition of my Marriott Bonvoy Premier status, an inadequately trained front desk associate, and an unprofessional response from management when concerns were raised. The room also had maintenance issues, including a malfunctioning refrigerator. In addition, I was charged for parking despite not being charged during a recent stay, and no clear explanation was provided. Overall, the stay was marked by poor service, room issues, and inconsistent parking policies. I would not recommend this property.

I had a fantastic stay! The staff was incredibly friendly and the amenities were top-notch, especially the pool area. I can't wait to come back and enjoy the breakfast buffet again!

Quick one night business stay, but truly enjoyable. Clean, updated hotel lobby with new outdoor furniture and gym equipment. Hotel smelled fantastic! David, General Manager, really cares. He took time to talk with us and very pleasant in the morning when most GM’s are just too busy. Hats off to Zuri who made us fun drinks at night and Bree at front desk who checked us in with a smile. Thank you to all, keep up the good work.

Room was very nice, lobby was comfortable and a decent location. Other Courtyards off a small breakfast and free coffee. This service is provided by Starbucks at top-tier prices. And this is the first time outside of a center-city environment that I had to pay for parking. There are better options.