I rarely give negative reviews, but my experience here pointed to systemic management failures rather than a one-off bad night. While my room itself was nice and on par with expectations, the hotel is entirely unequipped to handle group events due to severe cleanliness issues, poor maintenance, and apparent understaffing. Our stay was part of a group event during a weekend when multiple other large groups (including a separate Gala) were hosting events. The staff was clearly overwhelmed, reflecting poor planning by management. The Event Room & Safety Hazard Our private dinner room behind the bar was not properly set up, requiring last-minute seating that made the space incredibly cramped. Concerningly, when a member of our group bumped into a wall sconce, it tripped the breaker for the entire room. This feels like a significant, unaddressed electrical safety hazard. Catering, Food, & Dirty Dishes The buffet service was unacceptable. The initial stack of plates was soaking wet, splattered with food on the sides, and covered in food remnants on the eating surfaces. When I requested new plates, the replacement stack was in the exact same condition. A staff member assisted and could only find two vaguely acceptable plates out of the entire pile. The hot food was lukewarm, the chicken was dry and hard, and drinks were scarce. While the lemon bars were allegedly good, only six were put out for a group of nearly 50 people. The remaining dessert was limited to hard, dry cookies; when we complained, they simply brought out more of the same cookies. Lobby & Bathroom Cleanliness The shared facilities were not maintained. In the evening, the only way to dry your hands in the bathroom was from a saturated roll of industrial paper towels sitting directly on the wet countertop because the proper dispensers weren’t put out until the next morning. By night, the lobby looked like a fraternity party—strewn with pizza boxes, trash, used glasses, and loose toilet paper. Worse, there was a trail of vomit along the corridor. Shockingly, this was left entirely uncleaned and remained in the exact same condition through the next morning. Breakfast & Scheduling Issues The next morning, we arrived for our group breakfast at 6:45 AM, only to be turned away and told weekend breakfast didn't start until 7:00 AM. I pointed out that the physical tickets provided to us by the hotel explicitly read "Saturday at 6:30 AM," but we were forced to wait anyway. When we returned, we once again had to sort through a stack of dirty plates to find clean options. To top it off, our dining table was physically broken with splinters sticking through a tablecloth that looked like it had been dragged across the floor and run over by a luggage cart. Verdict If you just need a standard room to sleep in, this hotel is fine. However, I strongly advise against booking or attending any group event at this location. Management drastically needs to review their catering hygiene, scheduling communication, and facilities maintenance.

I can't speak to the rooms since I haven't stayed overnight. I was there for a business event. 3 things- 1) women's restroom near lobby and bar had issues with automatic water and soap. Several of the sinks did not having working faucets or soap dispensers. 2) walking back to my car around 7pm, the garage was in total darkness. Felt uneasy. I used my phone flashlight to be able to see barely enough as I reached my vehicle. There was absolutely no lighting. 3) the kiosk for the garage kept telling me I owed for parking but the card reader did not process payment. Tried scanning ticket and payment method multiple times. Finally had to call for help on the kiosk display and then the gate lifted. Card reader is broken?

Unfortunately, our experience with the Marriott surrounding our wedding was extremely disappointing. After working with our main point of contact for over a month and discussing our wedding room block and other important details, that person left the hotel and we were essentially forced to start over. Our new point of contact had little to no recollection of our previous conversations, which made an already stressful process even more frustrating. On top of that, communication was extremely slow, with it sometimes taking several days to weeks to receive responses to questions or requests. The biggest disappointment came on our wedding weekend. We had specifically been promised an adjoining room next to our wedding suite, which was important to us for getting ready and having our family and wedding party nearby. After checking in, we waited for the room and were eventually told around 7 PM — roughly three hours after check-in — that someone was occupying the adjoining room. Finding this out that late, on our wedding weekend, was incredibly frustrating and unacceptable given that we had specifically been promised the room. Additionally, the hotel pool was closed during our entire wedding weekend, which was another major disappointment for us and our guests. We understand that things happen, but between the pool closure, the room situation, the lack of communication, and the breakdown in continuity after our original contact left, there were simply too many issues for such an important weekend. It often felt like the focus was more on maximizing revenue and selling rooms than on taking care of a couple who had trusted the hotel with such an important weekend. There were certainly people who were kind and helpful along the way, but the lack of communication, follow-through, and attention to the details we had discussed made what should have been an exciting experience unnecessarily stressful.

The staff was wonderful. The lobby area was very inviting. The breakfast staff were quick, friendly and efficient. The bar and resturant were very relaxing. The room was clean, spacious and well appointed. The only issue was the shower head, the handle did not work when removed from the head. The only other thing I would recommend is better signage for direction from 1200 Crown Colony Drive. All in all I would stY at this location again!

We stay mainly at Marriott's whey we travel, around 20+ nights a year. Honestly, this wasn't the best. Unfortunately, we stayed during the FIFA World Cup, and there were teams rotating out. So for that reason, there was a ton of extra fans outside waiting for their teams, a bunch of security, and extra precautions just to even get to our room. They also closed of the gym daily for the teams. So while paying higher room rates than normal, we had less access to the pool and gym, lots of noise throughout the evening. We also had to give a noise complaint due to people screaming at each other at 2a. The downstairs bar area was nice, they do have a restaurant. But what really pissed us off was that on our floor they had complimentary breakfast and even dinner but never told us! It was slightly tucked away so we missed it the first 2 days or our stay. I happened to find it by accident. And they charge $20 for the worlds saddest parking garage were no cars were actually parked. Seems like an unnecessary high priced parking for a garage with 200 empty spaces. But I guess it is what it is. Not the best Marriott by far in our option.

Very disappointing stay. Paid over $600 for two nights and spent both nights in rooms that would not cool properly. Our original room stayed between 77-80 degrees, and despite maintenance coming twice and assuring us the issue was fixed, the temperature never reached a comfortable level. After multiple trips to the front desk, we were moved to a different room, but the new room also would not cool below approximately 74-75 degrees. The carpet in the new room felt damp, and we even found a clump of very unknown dark hair in the room, which raised concerns about cleanliness. What made the situation even more frustrating was that several of our coworkers staying at the same hotel had no issues and were comfortably keeping their rooms around 68 degrees while staying floors above us. We remained patient, gave the hotel multiple opportunities to correct the problem, and continued to stay because we were traveling for work. Customer service was also kinda disappointing. Most interactions at the front desk felt dismissive rather than helpful, despite our remaining polite throughout the process. While the hotel ultimately provided compensation for one night, it did not feel proportional to the inconvenience of spending two nights in uncomfortably warm rooms after multiple maintenance visits and a room change. Unfortunately, this was not the level of service or comfort I expect when paying this price for a hotel stay.

This used to be my favorite hotel in the Boston area. It has gone way downhill in the last 3 years. The last 3 times I stayed here, the shower heads weren't fully functional. This time, there was no body wash in the shower. The food in the concierge lounge was way too salty and cold. The menu at the restaurant is very limited and not friendly to those who are trying to avoid carbs. The staff is very cordial, but over the last couple years, I've noticed their smiles have pretty much disappeared. That says a lot about the management. Every floor except the first floor has an unpleasant odor in the hallways. This is probably my last time staying here.

We had an incredible time celebrating a wedding at Marriott Boston Quincy. From the moment we arrived, Gianna Zarges (the event manager) and her dedicated team, including Dan, Larry, Garnett, and many others, provided exceptional service. The entire staff, from the serving staff to the drink managers, went above and beyond to ensure our comfort and enjoyment. The check-in staff, including Zach and others, were fantastic. They worked diligently to make our check-in process smooth and hassle-free, contributing to the overall memorable experience. The venue and location are perfect for any occasion, whether it’s a large or small event. With multiple event rooms and ample space available, it caters to all needs. The hotel is conveniently located near the highway and is just a short drive from Boston and other metro/suburbs. The rooms are spacious and comfortable, offering stunning views of the city.

The staff here is so kind and willing to work with you through booking challenges via 3rd party booking places. One of the staff members, Jess, was incredibly kind and easy to work with. This hotel was clean and very well taken care of. The whole experience was amazing but the front desk staff made it a 10/10!

Hotel itself was everything you would expect from a Marriott. Room was spacious and clean. Ample parking, although they do charge $20/day to park. Nice to see they had EV charging. Food options are sparse here. There is a hotel bar that serves a few items but it closes early. Also a Starbucks but it also closes early. No coffee available after 1pm. Service also left something to be desired. Staff is not friendly and in no rush to do anything. It’s outside of Boston and less expensive than staying in the city so I guess you get what you pay for. So if you lower your expectations you won’t be disappointed. Just don’t come here expecting a Marriott experience.