I had a coworker staying here who was receiving an award at HOCR. Our team wanted to send an amenity to the room to congratulate her. I was able to get in touch with Alex, the assistant food, and beverage manager, who was incredible to work with! From my initial call to delivering the amenity, Alex could not have been more accommodating and sweet and thoughtful. She made the process easy and made me feel valued and special. She made sure that everything went according to plan and even went out of the way to make personal recommendations on what would be best, as I did not know what to send. Alex is an incredible employee and asset to your team. She is someone that others should emulate and be celebrated. I would highly recommend to anyone staying here specifically because of the excellent service I received from Alex. Great job, Alex!

The hotel was clean, comfortable, and in a fantastic location. The lobby was nice, with plenty of seating and a convenient spot to grab coffee. Just a heads-up that this hotel does not offer a complimentary continental breakfast. Our flight arrived in Boston around 5 a.m., and since check-in wasn't until 4 p.m., we had quite a bit of time to fill before we could get into our room. The staff was happy to hold our bags, and we were able to use the restroom and relax in the lobby before heading out to explore the city. It made arriving so early much more manageable. Our room was on the 9th floor and had a beautiful view of the Zakim Bridge. We had a king-sized bed and a pull-out couch, and while the room was clean and comfortable, it was definitely on the smaller side. Once the couch was pulled out, there wasn't much room to move around without squeezing past or climbing over things. It wasn't a big issue for us, but something to keep in mind if you're traveling with additional guests. There was also a laundry room on our floor, which I thought was a really nice convenience. We didn't end up using it, but it would have been great for a longer stay. At the time of our visit, it was $3 to wash and $3 to dry. One of the biggest advantages of this hotel is its location! It's just a two-minute walk from North Station, which made getting around the city incredibly easy. It was also nice having food options nearby when we got back late and were hungry. We even took the free EZ Ride shuttle from North Station over to Cambridge for breakfast one morning, which was super convenient. The hotel is also a great starting point for exploring the North End and waterfront. We walked over to Long Wharf one morning to watch the sunrise, which was absolutely beautiful, and also visited the New England Aquarium. Both were an easy 20 minute walk from the hotel. It's a bit more of a trek if you're planning to explore the southern parts of Boston, but we really enjoyed being able to walk to so many places. We did end up taking an Uber to South Station when we needed to get there. Overall, we really enjoyed our stay and would absolutely recommend this hotel, especially if you want to be close to North Station. We'd happily stay here again!

This hotel is such a gem, and what really makes it special are the people. Every member of the front desk staff is incredibly friendly and welcoming. They greet me by name when I leave for work in the morning and again when I come back at the end of the day, which is such a nice personal touch and really makes you feel at home. The location is also incredibly convenient and within walking distance of so many great spots around Boston. Between the wonderful staff and the location, I couldn’t recommend this hotel enough!

We stayed here for 2 nights while exploring the North End. Great location, clean room, and friendly accommodating staff. (We also had a great view!) Valet personnel were wonderful - taking me up to our car for a forgotten item. Check-in and checkout were a breeze. Special shoutout to Tony at checkout, who was engaging and funny. An awesome representative for this beautiful hotel.

We had a wonderful stay for our girls’ trip. The hotel was clean, comfortable, and welcoming, and the staff was friendly and helpful. I especially enjoyed chatting with one of the front desk employees about anime and Pokémon, it was such a fun and unexpected conversation. Overall, we had a great experience and would definitely stay here again.

Fantastic hotel and experience! The North End T station is directly across the street from the hotel so it’s a super convenient location and an Uber to the airport takes less than ten minutes. My room looked recently renovated and was very fresh and modern, and also quiet. Hotel is walking distance to Little Italy, Old North Church, Faneuil Hall, and other attractions. The friendly guys at the front desk are awesome! Especially Emet! He was so nice and kind. Exceptional employees, great hotel, highly recommend and hope to stay again next time in Boston!

I can’t say enough wonderful things about Tony at the Marriott! From the moment we interacted with him, he was incredibly friendly, welcoming, and genuinely made our stay feel personal rather than just another hotel visit. Tony went above and beyond to help make a late checkout possible for us, which made a huge difference and allowed us to enjoy our stay without feeling rushed. It’s the little things—and the people who genuinely care about your experience—that make a hotel stand out, and Tony absolutely did that. I’ve historically been a loyal Hilton guest, but after the level of hospitality Tony provided, I may officially be a Marriott convert! Marriott is very lucky to have someone like him representing their brand. Thank you, Tony, for making our stay so memorable. We’ll definitely be back!

Hotel is in a great location. Walkable to many cafes and restaurants. Emet and Tony at the front desk were the real gems though! Definitely the most friendly and helpful staff I have ever encountered at a Marriott! Also a shout out to Kudret who fixed a minor A/C issue in my room very quickly. I will definitely stay here again because of the wonderful staff!

This property will not work with you. I accidentally booked the wrong dates for my trip. It was actually before my arrival. I called within 12 minutes of booking and explained the situation & was told that the policy stands, no refunds. I was not looking for a refund, I was looking for the credit for the existing reservation to go towards my new reservation. NOT looking for a refund the new room was actually way more expensive… yet they were not flexible or understanding over the situation. I was really looking forward to my stay here, the manager of this location is very rude and I’m sure it comes from above him when it came to making this decision. I can find other hotels in Boston that are more willing to work with you.

Stayed here for a few days, service exceeded expectations (daily cleanings), whole hotel is very new! Location could have been closer to old downtown, but fairly close to the shoreline park for a nice walk or run. 5 stars because it met or exceeded expectations, nothing crazy fancy but would stay again.