Front Desk Staff Unprofessional, Snubbish and Disriminatory. I chose Club Quarters for my wife's birthday as I knew of the excellent reputation it had and its location. However, we are very much disappointed with the behavior of one of the front desk staffs in the Faneuil Hall branch. We arrived in the lobby at around past 4pm last October 25th and approached one of the ladies at the front desk (We were not able to get her name - she had blond hair, maybe around 40s-50s, had an Italian accent). We even smiled and greeted. The front desk lady didn't even acknowledge nor made eye contact, basically ignored us, and just walked past us to attend to another guest behind us. No greetings, no basic hospitality skills/courtesy. The same staff then happily greeted other guests (one was a British guy in a suit and an Italian couple). We thought that it was a one-off thing, but the same snub/unwelcoming behavior was shown when we came back for dinner that same night. The Italian lady does not even look at you, nor greet you or anything when you enter the hotel lobby even when you make eye contact with her. It was the worst kind of behavior we experienced in all the hotels we've ever stayed in. We felt that the staff was unprofessional, preferential, racist and discriminatory which I don't believe any guest of Club Quarters should be treated. It was a great thing that there was another person in the front desk, her name was Carla, who attended to us with much warmth and welcome. She even upgraded our room without us even mentioning of the occassion we were celebrating. She was the silver lining to what was an awful first encounter in the hotel. Regardless, I strongly believe that the behavior exhibited by the blond front desk staff is highly unacceptable and should be reprimanded. Hoping that his does not happen to other guests.

Rather disappointing experience, especially for a "4-star hotel" that charged nearly $2,000 for three nights. Check-in and luggage assistance were a 0/10. After driving several hours, I arrived to discover there was no valet or convenient parking. Guests with a park are instructed to park in a public garage several blocks away and navigate busy, crowded sidewalks with their luggage. The entrance is also extremely small and easy to miss. Traveling solo with my dog made this especially difficult. When I arrived and discovered the parking situation, I called the hotel and they were able to provide no additional help with my bags - even though my car was parked in the designated loading zone right in front of the door. They could not even bring out a cart. Instead, I was told on the phone to bring my luggage in by myself and someone would help & give me a cart when I got inside. Despite visibly struggling directly in front of the check-in counter, no employee offered to help. I had to explicitly ask for the assistance again at the check-in desk while struggling to hold everything. Then, the employee at the reception/check-in told me there was a luggage cart in the common room behind him. Again, no offer to help while I was having trouble and things kept falling out of my arms. There also appeared to be only one luggage cart available, so if someone else was using it then you were out of luck. Checking out was just as stressful. I had to make multiple trips between the hotel and my car, which was parked several blocks away in a public garage while also carrying my luggage/bags and also managing my dog on a leash. Navigating the crowded, busy streets repeatedly with all my belongings was exhausting. The lack of convenient loading and unloading options made both arrival and departure incredibly frustrating. The hotel's lobby is also small, cramped and not particularly accessibility-friendly. The entrance, lobby, hallways, and corners are all very narrow. The elevators are slow, causing the tiny lobby to become overcrowded with guests practically packed like sardines. I personally witnessed wheelchair users struggling to enter the lobby, along with elderly guests having difficulty managing their luggage. Security and cigarette smoke were additional concerns. One elevator did not appear to require room-key access to reach guest floors, raising questions about security. People frequently smoked directly outside the main entrance, causing the entranceway and lobby to reek of cigarettes. Guests shouldn't have to walk through secondhand smoke just to access their accommodations. The room itself also disappointed me. The bathroom seemed dirty & outdated, especially with a toilet that reminded me of one you would find in a public restroom. Both the bedside outlet box and bathroom outlet were nonfunctional, leaving only one working outlet by the desk. I eventually was able to reset the outlet on the nightstand after a couple days, but the reset button on the bathroom one was cracked - leaving it completely nonfunctional throughout my stay. This was particularly disappointing considering I paid extra for an upgraded "Superior" room. The only positive was that nighttime noise wasn't an issue since the street the hotel is located on is rather secluded & quiet. And the location was pretty central. I was able to walk around everywhere and close easy access to the "T" (subway system). All in all, I don't think this hotel was worth the price or even deserves a 4-star rating. I paid nearly as much for these three nights as I did for a 10-night hotel stay in Hawaii, yet the accommodations and service were nowhere near comparable. Between the stressful arrival and departure, lack of assistance, accessibility concerns, cigarette smoke, and poorly maintained room...nothing about my experience justified the price or 4-star rating. I unfortunately would not recommend this property - especially to anyone traveling with their own car, solo travelers, or anyone with accessibility needs.

Loved our stay at this hotel! Fabulous location, super comfy beds and an amazing staff! Also the free chilled water dispensers should be standard in all hotels! Only a few reasons not rating 5/5 and none are deal breaking: -bathroom was a little on the smaller side -not mini fridge in the room -no bedside table on far side of king bed and no outlet available on that side either. However, I still highly recommend this hotel and would happily stay again!

Fantastic stay. The receptionists were very friendly. They let me check out an hour later which was very much appreciated and check in early. The location is second to none. Truly fantastic. The only super minor thing that could be done better is when checking is for them to mention about the gym, coffee, water in the hallway etc as I wasn't told any of those things when checking but thats only very minor, everything else was incredible. Bed too was great. I would happily return for a stay!

Stayed for a couple days when visiting Boston for vacation. Location is great, right in the heart of downtown with easy access to public transportation. The room was decent for the price, only wish there was a mini fridge to store items, but otherwise no complaints. Fair warning that being downtown you may get woken up by the sounds of the city, but that's the price you pay for the location. Has a free water dispenser (use the one in the lobby, it's a lot quicker!) and complimentary bottled water. Would recommend if the price is right.

Overall, our stay was disappointing, especially for the price (725.60 USD) for two nights that we paid. The first thing that stood out was the check-in experience. While there was a staff member nearby, we essentially had to check ourselves in. For a hotel at this price point, I expected a bit more. We were in Room 801, which was right beside the elevator, so we could constantly hear the elevator and hallway noise. Because it was also a busy weekend, there were several points throughout the night where the hallway was quite loud with people coming and going. Combined with our room being directly beside the elevator, the noise made it difficult to sleep. The mattress was also quite sunken in, making it uncomfortable to sleep. The TV was heavily pixelated, none of the charging ports at the desk worked, and the room could have been cleaner. The bathtub needed a better clean, and the closet was noticeably dusty. That said, the staff were friendly, the coffee machine was a nice perk, the location was great. I’m sure the hotel has some very nice rooms as I saw photos on the website but unfortunately ours didn’t reflect that. We chose this hotel expecting a certain standard based on the price and reputation, but unfortunately our room did not meet those expectations.

Very nice hotel. I stayed here in Early November 2025 trying to escape the late Summer/early Fall heat in Florida, and the hotel didn’t disappoint. The location was very convenient, located in a central neighborhood of Boston and near an MBTA station, making getting to and from the airport convenient. They also allow guests to store their luggage after checking out, which allowed me to go out a bit longer until I had to be at Logan at about 5 pm. The check-in was convenient and fast, using a digital check-in system using tablets in the lobby. The rooms were quite nice as well, providing a good amount of quality amenities for the price point. I appreciate the work of the staff there for making my time there comfortable and convenient, although I may have forgotten specific names, I’ll be sure to highly consider this hotel in the future when I find myself going to the Boston area again.

We spent two nights recently at the hotel. The location could not be better for public transportation and trolleys or following the historic freedom Trail on foot. The rooms were clean and simple modern decor. The espresso machine was a nice morning treat we opted for breakfast each day next-door at the elephant and castle, Carla and Maya couldn’t be more welcoming to the hotel as you check in or when you need anything.

????? Excellent hotel! The rooms are clean and comfortable, and the overall experience was wonderful. The staff are very friendly, welcoming, and always ready to help. The service is excellent, and the hospitality is outstanding. I highly recommend Club Quarters Hotel and would be happy to stay here again.

Rooms are dated, but everything you need. Comfy bed, great shower. Only one coffee pod??? Bath towels are small. Excellent central location. Good value for money.