When using 2 of the Charles Hotel food service venues for catering, most everything was great - wait staff did a excellent job getting food out in particular. Unfortunately, the coordination between the two venues, both owned by the Hotel, was terrible. I was billed additional by one while we had not reached the minimum at the other (technically ok, but really you're billing me extra while several hundred $ remained unused at other), and communication was not good, several whole bottles of wine from one venue were given to staff at the other rather than being given to us to take home (:-0!!). Unfortunate end to an otherwise very fun experience.

A beautiful little boutique hotel in Cambridge with incredible service! The staff was helpful, polite, and kind, especially our server Kristin whom we adored!The details were gorgeous and thoughtful, from the grand staircase right down to the mini bottles of ketchup on our room service cart! The room was cozy, the beds were comfy, and the robes were absolutely amazing! I wish I could've taken one home with me! We ordered room service breakfast in the am which was good, but cost an arm and a leg! I enjoyed our stay at the Charles Hotel and I would absolutely stay here again just to wear that incredible robe!

A perfect, charming hotel with a great location. The bed linens were incredibly soft, and the food served at Henrietta’s Table was very good. We loved the free snack pantry in the lobby, especially the bottles of water. Will absolutely stay again!

Fun experience for a mother-daughter weekend using the Amex Fine Hotels collection program. Took advantage of having breakfast credit applied for room service, and in the evening, the on-site restaurant at Henrietta's was the best part of the whole stay. Our server Lucas went above and beyond to provide a personalized and memorable dining experience.

Rooms are thoughtful, with a great shower, luxurious bathrobes, and MagSafe charger at the bedside. The staff here is friendly, and the food at Henrietta’s Table is something worth returning for in its own right. This is also one of the best hotel gyms I’ve been to.

This hotel was perfect so glad we stayed there! We were there for 2 nights and it was a great experience. The hotel rooms were spacious and comfortable. The hotel is very nicely organized with a lot of amenities it even has 3 restaurants! The gym was so equipped for a hotel it has everything you need to work out! The staff was very accommodating and the service they provided was outstanding! We will definitely stay there again! I highly recommend it.

Rooms are clean. Lobby is well maintained and unique. Room service staff is very polite. However, I don’t understand the price range of this hotel. $600 for one night in a regular room. If someone wants to order room service, delivery is an extra $6! Breakfast is not even included in the room rate. Very expensive for little pleasure and basic amenities. One advantage, being in the middle of Harvard square. Metro is nearby, which is a plus.

Three thousand dollars for a three-night stay at a four-star hotel should include good customer service. I was arriving early and was told my reservation includes early check-in, which would be accommodated. When I arrived, they didn't have a room but said they would call me as soon as one was available. Four hours later, I go back up, and there is a room available, but they never called. My reservation comes with $100 meal credit. I ate while I was waiting for my room. They would not allow me to use my meal credit since I was not checked in and they would not let me check in because the early check-in I was told I'd have was delayed. The manager, Jamee, came over and, after seeing that my room was not ready and that I had eaten in the restaurant, confirmed he would NOT let me use my restaurant credit that came with the reservation because I was not checked in yet which they would not allow me to do. I went to the spa while I was waiting and the massage was nice but there were no spa amenities. Just a women's locker room with a very old shower and sticky walls. This is definitely not 4-star service. The manager did nothing to solve my problem.

On 10/2 to 10/4, I was one of the panelist for the the International Vietnam Conference at Harvard University and I stayed at Charles Hotel during that time. The hotel somehow misplaced my suit pants and they were not able to find it. I reported it to the Hotel Management and they had promised me to reimbursed the cost of the suit pants. On December I had injured my rib and was not able to go to the department store where I purchased the suit. In March this year, I was able to go to the department store when I finally recovered from my rib injury. I had contacted the Hotel Management that I was finally able to replace my pants. The Management immediately took action and reimbursed me for the lost suit pants. I was so grateful for their action and I wanted to express my feeling of gratitude today.

This is a very reliable hotel. Although rooms are not particularly special in terms of their hard products, they do a great job adding a sophisticated touch. Also, food at Henrietta’s table is very delicious with a lot of local ingredients used.