Very nice hotel overall. Centrally located, well furnished, helpful staff, and one of the quietest rooms I have ever stayed in, which I appreciated as a light sleeper. I don’t really have any complaints outside of parking being expensive, but that’s expected in downtown Boston.

I’ve stayed at all three Hyatt Regency properties in Boston, and this one was definitely a great experience. The service was excellent from start to finish, and the hotel itself was clean, modern, and very comfortable. As a Hyatt Globalist, I really appreciated the thoughtful perks here. Each guest received a restaurant voucher, and the breakfast selection was quite good with plenty of options. I was also pleasantly surprised to receive complimentary clam chowder, which was a great Boston touch! The pool and fitness center were both very nice and well maintained, and overall the property felt fresh and welcoming. I’d definitely stay here again and would recommend the Hyatt Regency Boston Downtown to anyone visiting Boston.

We chose the Hyatt Regency Boston for a special birthday stay and were excited to enjoy a Junior Suite through a Hyatt Globalist Guest of Honor benefit. Unfortunately, while the people who work at this hotel were outstanding, the property itself fell well short of expectations. Before discussing the hotel, I want to recognize the staff because they deserve it. Every employee we encountered, from the front desk to the wait-staff in the restaurant to other team members throughout our stay, was genuinely warm, welcoming, and eager to help. As an example, we asked whether it might be possible to change rooms after realizing our Junior Suite wasn't what we had hoped for, and although the hotel was completely sold out, the staff couldn't have handled the situation more graciously. They couldn't change the room, but they did everything they reasonably could to improve our experience, and I left genuinely impressed by their professionalism and kindness. Unfortunately, the property itself is a different story. The hotel feels like a large convention property that has prioritized capacity and efficiency over comfort, character, and guest experience. Our Junior Suite was spacious, but it felt surprisingly cheap, sparse, and institutional rather than comfortable or upscale. The carpet was worn, the walls had visible scuff marks, and the furnishings appeared selected more for durability than guest comfort. The walls were largely bare, and despite the generous square footage there was no dresser, no meaningful drawer storage, no desk, tiny night-stands, and no substantial table. Aside from two uncomfortable chairs, there was little that invited you to relax or spend time in the room. The bathroom reinforced that impression. Exposed plumbing, harsh fluorescent lighting, and a basic shower created an atmosphere that felt more institutional or hospital-like than welcoming. These details, combined with the dated finishes throughout the room, made the suite feel far less refined than we expected. The in-room technology also felt behind the times. The television offered numerous pay-per-view options but did not allow guests to sign into personal streaming services or cast personal content. What disappointed us most was not any single issue, but the cumulative feeling that very little thought had gone into creating a warm, comfortable, or memorable guest experience. The room felt designed to house guests, not to welcome them. We had just come from a stay at a boutique hotel in Providence where every detail felt intentional and inviting. The contrast made this property feel even more impersonal. My disappointment is with the building, the rooms, and the overall design—not with the employees. In fact, the staff were truly the highlight of our stay. Their warmth and professionalism deserved a much better hotel to represent. If you're attending a convention or simply need a centrally located place to sleep, this hotel may meet your needs. But if you're celebrating a special occasion or looking for warmth, charm, thoughtful design, and a hotel that feels like part of the destination rather than simply a place to spend the night, I would recommend looking elsewhere.

We've definitely been in better Hyatt Regency hotels, but this one has all kinds of little surprises we didn't expect that their website understates...foosball and mini golf for the kids. Sparkling water machine. No images of the pool on their site, so it wasn't clear if they had one but they do! On some down notes, gross in room coffee, AC did not work well in our room, rooms are dated.

We had a very good stay at Hyatt Regency Boston. The rooms were spacious, comfortable, and well maintained, and the staff was friendly throughout our visit. A nice surprise was receiving complimentary clam chowder, which was a thoughtful local touch and much appreciated. Location was really good as it's conveniently located downtown. One thing that stood out is that the hotel lobby is located on an upper floor, so after entering the building you need to take an elevator to reach it. The main reason I'm giving 4 stars instead of 5 is that our first night was quite noisy, which made it difficult to get a good night's sleep. Fortunately, the rest of our stay was much more comfortable. Overall, this is a solid hotel in a great location, and I would happily stay here again when visiting Boston.

We are currently on day 3 of a 7-night stay at Hyatt Regency Boston and have been very impressed so far. The location is outstanding—just a short walk to Chinatown with countless dining options, while also being conveniently located in the Theater District and close to many downtown attractions. It has been a great base for exploring Boston. A special thank you to Tamika for her exceptional service. We are celebrating our anniversary during this trip, and despite the hotel being very busy with airline crews, conferences, and other guests, she kindly helped upgrade us from a Junior Suite to an Executive Suite. Her professionalism, warmth, and willingness to go the extra mile made a wonderful impression and helped make our anniversary stay even more special. This is clearly a high-occupancy hotel with a lot of activity, yet the service has remained friendly and attentive. We are looking forward to the rest of our stay and greatly appreciate the hospitality shown so far.

Overall, I had a good stay. The gym and indoor pool are great, and the rooms are very nice However, I want to warn others about hidden high extra fees that were added after I checked out. It would be much better if the hotel showed the true, total price before booking I was also disappointed by the service at the restaurant. When we asked for our 'free soup' promotion, the manager treated us poorly, assuming that was all we were there for—even though we actually spent much more than that. The staff should make sure every guest receives the same good service.

Stayed at this location in May 2026. Location here is really darn good. Close to the Boston Common, many different cafes, breakfast spots, dinner spots. It’s an easy walk. Rooms were very reasonable, spacious living area and bathroom was reasonably designed. I believe Patricia took care of our room each day (thankfully we don’t make a mess but nice for daily touch up cleaning). Shoutout to Narayan in the restaurant for exceptional service for the two evenings we went to dinner in the restaurant. Excellent service. Greeted on the way in and out of the hotel and offered to help with bags : Ubers / reservations. The service overall from the front desk was great! Destination fee is well explained but it’s pricy for each day. The premium wifi option never came up for us, but the normal wifi connection dropped often (likely due to being in the corner room area). Not problematic enough to dock a star. For our first Hyatt hotel, it was clean, good service and would visit again if in the area.

I rarely leave reviews, but this stay had a mix of good and frustrating experiences. To start with the positives: the staff were genuinely nice and helpful. The room was clean and spacious, the bathroom was very clean as well, and the shower had great water pressure. That said, several things about the stay felt outdated or unnecessarily expensive. The TV in the room felt like something straight out of 2001. No Netflix, no casting, and no ability to log into any streaming apps—just the old-school on-demand system. For a hotel charging premium Boston prices in 2026, that’s pretty disappointing. Then there’s the so-called “destination fee.” They try to make it sound like it adds value, but when you actually read the perks it’s basically things nobody asked for—like a $2 discount on a trolley ticket, newspapers in the lobby, or a magnet souvenir. They even list “premium WiFi” as a benefit… which raises the question: why am I paying extra for WiFi in 2026? That should simply be included in the room. Parking was another headache. If you self-park, there are no in-and-out privileges, which means every time you leave and come back you have to pay $41 again, even though you’re a guest staying at the hotel. It feels like another way to squeeze more money out of guests. What also rubbed me the wrong way was the sign in the bathroom warning that if you remove the shampoo bottle you’ll be charged $60. The tone makes it feel like the hotel assumes guests are there to steal toiletries, which isn’t exactly the welcoming hospitality vibe you’d expect. Overall, the staff and cleanliness were great, but the outdated room features and all the extra fees made the experience feel like constant nickel-and-diming.

Great location. Great gym. Rooms were just fine. But let's face it, the resort fee or destination fee of $35 per day (we paid $105 for three days), if a full blown trashy scam. No, I don't need to do any laundry. I don't need a newspaper. I don't need a BOWL OF SOUP. Be better Hyatt Regency....