We had a very good stay at Hyatt Regency Boston. The rooms were spacious, comfortable, and well maintained, and the staff was friendly throughout our visit. A nice surprise was receiving complimentary clam chowder, which was a thoughtful local touch and much appreciated. Location was really good as it's conveniently located downtown. One thing that stood out is that the hotel lobby is located on an upper floor, so after entering the building you need to take an elevator to reach it. The main reason I'm giving 4 stars instead of 5 is that our first night was quite noisy, which made it difficult to get a good night's sleep. Fortunately, the rest of our stay was much more comfortable. Overall, this is a solid hotel in a great location, and I would happily stay here again when visiting Boston.

We are currently on day 3 of a 7-night stay at Hyatt Regency Boston and have been very impressed so far. The location is outstanding—just a short walk to Chinatown with countless dining options, while also being conveniently located in the Theater District and close to many downtown attractions. It has been a great base for exploring Boston. A special thank you to Tamika for her exceptional service. We are celebrating our anniversary during this trip, and despite the hotel being very busy with airline crews, conferences, and other guests, she kindly helped upgrade us from a Junior Suite to an Executive Suite. Her professionalism, warmth, and willingness to go the extra mile made a wonderful impression and helped make our anniversary stay even more special. This is clearly a high-occupancy hotel with a lot of activity, yet the service has remained friendly and attentive. We are looking forward to the rest of our stay and greatly appreciate the hospitality shown so far.

Overall, I had a good stay. The gym and indoor pool are great, and the rooms are very nice However, I want to warn others about hidden high extra fees that were added after I checked out. It would be much better if the hotel showed the true, total price before booking I was also disappointed by the service at the restaurant. When we asked for our 'free soup' promotion, the manager treated us poorly, assuming that was all we were there for—even though we actually spent much more than that. The staff should make sure every guest receives the same good service.

Stayed at this location in May 2026. Location here is really darn good. Close to the Boston Common, many different cafes, breakfast spots, dinner spots. It’s an easy walk. Rooms were very reasonable, spacious living area and bathroom was reasonably designed. I believe Patricia took care of our room each day (thankfully we don’t make a mess but nice for daily touch up cleaning). Shoutout to Narayan in the restaurant for exceptional service for the two evenings we went to dinner in the restaurant. Excellent service. Greeted on the way in and out of the hotel and offered to help with bags : Ubers / reservations. The service overall from the front desk was great! Destination fee is well explained but it’s pricy for each day. The premium wifi option never came up for us, but the normal wifi connection dropped often (likely due to being in the corner room area). Not problematic enough to dock a star. For our first Hyatt hotel, it was clean, good service and would visit again if in the area.

I rarely leave reviews, but this stay had a mix of good and frustrating experiences. To start with the positives: the staff were genuinely nice and helpful. The room was clean and spacious, the bathroom was very clean as well, and the shower had great water pressure. That said, several things about the stay felt outdated or unnecessarily expensive. The TV in the room felt like something straight out of 2001. No Netflix, no casting, and no ability to log into any streaming apps—just the old-school on-demand system. For a hotel charging premium Boston prices in 2026, that’s pretty disappointing. Then there’s the so-called “destination fee.” They try to make it sound like it adds value, but when you actually read the perks it’s basically things nobody asked for—like a $2 discount on a trolley ticket, newspapers in the lobby, or a magnet souvenir. They even list “premium WiFi” as a benefit… which raises the question: why am I paying extra for WiFi in 2026? That should simply be included in the room. Parking was another headache. If you self-park, there are no in-and-out privileges, which means every time you leave and come back you have to pay $41 again, even though you’re a guest staying at the hotel. It feels like another way to squeeze more money out of guests. What also rubbed me the wrong way was the sign in the bathroom warning that if you remove the shampoo bottle you’ll be charged $60. The tone makes it feel like the hotel assumes guests are there to steal toiletries, which isn’t exactly the welcoming hospitality vibe you’d expect. Overall, the staff and cleanliness were great, but the outdated room features and all the extra fees made the experience feel like constant nickel-and-diming.

Great location. Great gym. Rooms were just fine. But let's face it, the resort fee or destination fee of $35 per day (we paid $105 for three days), if a full blown trashy scam. No, I don't need to do any laundry. I don't need a newspaper. I don't need a BOWL OF SOUP. Be better Hyatt Regency....

There is no vent in the bathroom. I called the front desk. She told me it’s a quiet vent then later nothing changed and I called again. Another front desk told me if there is no noise there’s no vent. Hey offered to send someone to spray the bathroom while we are half dressed. Can’t believe the first front desk lady just straight lie to me. also it’s a suite on Valentine’s Day. It’s just like a hyatt house room without the kitchen. They have a big balcony, but it’s covered in snow. Can’t sit in the chair or even go in the balcony ?? no flower or anything offered in a valentines suite. Very Expensive parking and breakfast. ? booked under my fiancé name.

Great area, fairly nice room. I did, however, think it was strange to have a 7 foot tall man drool on me in the shower. My fiancée explained that it wasnt actually a man, it was, in fact, a low-flow shower head. It did successfully rinse off a single crumb of dirt so there's that I guess.

This is a really great hotel that has excellent amenities. There's a bar and restaurant, and a 24 hour fitness center. I loved the pool, and best of all, sauna in the locker rooms. The hotel is also ideally located and I could walk to the places I wanted to visit, the commons, TD Garden, etc.. I also thought the room was clean and the bed was very comfortable. The bathrooms probably could use an update, with the shower at least. Very good hotel and experience, I'll likely return next time I'm in town.

This was a very nice hotel. The room was clean and updated and it had many amenities, including a pool, fitness center, and restaurant. What we liked the most was its central location in Boston. It was only a few hundred feet from the ballet, the Brattle Bookshop, the Freedom Trail, and the golden Cain's, and only a five minute walk to the Boston Common. If you want to be close to lots of popular things to do in the city, this is a good place to stay. One note, if you want to save money on parking, you can park yourself in the parking garage instead of using the valet parking the hotel offers. The parking garage is attached to the hotel, so it's not much more work, and the self-serve parking is $41/day as opposed to the valet parking, which is $65/day. We enjoyed our stay at the Hyatt and would definitely stay again!