We stayed here for 10 nights due to a relocation and we are loyal to Hyatt exclusively. Rooms are dated and furniture is scuffed, with rough fabrics and scratched surfaces. decor Is minimal and not modern or updated. Beds are ok. Sheets are cheap, thin, not soft. Towels the same. Bathroom is uninspiring and looks worn: walls, tile, flooring and fixtures. The room is dark and dreary and just never felt fully clean. Carpet quite at the end of its life as well. This hotel needs a redesign. Staff friendly and helpful. Breakfast restaurant is nice too. You have to ride two separate elevators (changing elevators in the lobby) to get out to the street which is annoying and slows down your ability to exit. Parking valet $65 / day. Friendly valets and doorman. Overall needs a major refresh to warrant the price we paid.

Amazing views, great service, luxury rooms. You do get what you pay for here! The bed was very comfortable, it was still made for summer but when I asked for an additional blanket, they delivered a comforter in minutes. The room is gorgeous. Solid furnishings, well maintained, very clean. The fitness center and the pool are very clean and inviting, a bit of a trek to get to but you know, exercise. We got a 16th floor room, the city views are incredible, the sunset last night was all pink and orange, we sat and watched it for half an hour. Today there's a storm so were watching the rain fall... The location is unbeatable, Boston Commons is just a couple blocks away and there are numerous restaurants and theater nearby. We loved our stay and do not want to leave but it's the last day of vacation and time to go home (if our flights not cancelled for the storm). The noon check out is great and the garage parking is easy and convenient, though a bit expensive at $41/day or $65 for valet. But I think that's typical for Boston city parking.

Very nice hotel overall. Centrally located, well furnished, helpful staff, and one of the quietest rooms I have ever stayed in, which I appreciated as a light sleeper. I don’t really have any complaints outside of parking being expensive, but that’s expected in downtown Boston.

I’ve stayed at all three Hyatt Regency properties in Boston, and this one was definitely a great experience. The service was excellent from start to finish, and the hotel itself was clean, modern, and very comfortable. As a Hyatt Globalist, I really appreciated the thoughtful perks here. Each guest received a restaurant voucher, and the breakfast selection was quite good with plenty of options. I was also pleasantly surprised to receive complimentary clam chowder, which was a great Boston touch! The pool and fitness center were both very nice and well maintained, and overall the property felt fresh and welcoming. I’d definitely stay here again and would recommend the Hyatt Regency Boston Downtown to anyone visiting Boston.

We chose the Hyatt Regency Boston for a special birthday stay and were excited to enjoy a Junior Suite through a Hyatt Globalist Guest of Honor benefit. Unfortunately, while the people who work at this hotel were outstanding, the property itself fell well short of expectations. Before discussing the hotel, I want to recognize the staff because they deserve it. Every employee we encountered, from the front desk to the wait-staff in the restaurant to other team members throughout our stay, was genuinely warm, welcoming, and eager to help. As an example, we asked whether it might be possible to change rooms after realizing our Junior Suite wasn't what we had hoped for, and although the hotel was completely sold out, the staff couldn't have handled the situation more graciously. They couldn't change the room, but they did everything they reasonably could to improve our experience, and I left genuinely impressed by their professionalism and kindness. Unfortunately, the property itself is a different story. The hotel feels like a large convention property that has prioritized capacity and efficiency over comfort, character, and guest experience. Our Junior Suite was spacious, but it felt surprisingly cheap, sparse, and institutional rather than comfortable or upscale. The carpet was worn, the walls had visible scuff marks, and the furnishings appeared selected more for durability than guest comfort. The walls were largely bare, and despite the generous square footage there was no dresser, no meaningful drawer storage, no desk, tiny night-stands, and no substantial table. Aside from two uncomfortable chairs, there was little that invited you to relax or spend time in the room. The bathroom reinforced that impression. Exposed plumbing, harsh fluorescent lighting, and a basic shower created an atmosphere that felt more institutional or hospital-like than welcoming. These details, combined with the dated finishes throughout the room, made the suite feel far less refined than we expected. The in-room technology also felt behind the times. The television offered numerous pay-per-view options but did not allow guests to sign into personal streaming services or cast personal content. What disappointed us most was not any single issue, but the cumulative feeling that very little thought had gone into creating a warm, comfortable, or memorable guest experience. The room felt designed to house guests, not to welcome them. We had just come from a stay at a boutique hotel in Providence where every detail felt intentional and inviting. The contrast made this property feel even more impersonal. My disappointment is with the building, the rooms, and the overall design—not with the employees. In fact, the staff were truly the highlight of our stay. Their warmth and professionalism deserved a much better hotel to represent. If you're attending a convention or simply need a centrally located place to sleep, this hotel may meet your needs. But if you're celebrating a special occasion or looking for warmth, charm, thoughtful design, and a hotel that feels like part of the destination rather than simply a place to spend the night, I would recommend looking elsewhere.

I came to this hotel for a conference and found my stay less than great. I paid what felt like a lot for a Sunday and Monday night, but hardly go to hotels so I’m not totally sure. No free parking for guests, which I’m sure is typical for Boston. I assumed the breakfast buffet was complimentary and took a pastry and a few pieces of fruit, and was taken aback when a waiter showed up at my table with a 35 dollar bill. I wish the price (or the fact that it was not complimentary) had been advertised. The room itself was nice, the bed was extremely comfortable with lots of pillows. One of my towels had a massive orange stain. I heard every time my neighbors used their shower or faucet through the pipes in the wall, and could hear them opening and closing their doors. The walls were thin and I was worried my neighbors would hear me watching TV. The pool and fitness area were nice, but it is only an indoor pool with no hot tub. The location is wonderful and the staff are kind and helpful. The event spaces are great.

Stayed here for a few days during the 4th of July weekend. This was also an Anniversary\Birthday trip. The staff at the front desk were very nice and helpful. You get a free bowl of clam Chowder from the restaurant during your stay. Which was very good. The room was clean and comfortable. The shower water pressure was very good. Usually at hotels it is a bit lacking, so we appreciated that. The hotel is in a great location. Easy walking distance to the Boston Commons and down to the Freedom Trail and Long Wharf. There are a few T stations close by as well. They were kind enough to gift us a bottle of champagne and chocolate covered strawberries for our anniversary, which was a very nice touch. We would definitely stay here again when back in Boston.

We've definitely been in better Hyatt Regency hotels, but this one has all kinds of little surprises we didn't expect that their website understates...foosball and mini golf for the kids. Sparkling water machine. No images of the pool on their site, so it wasn't clear if they had one but they do! On some down notes, gross in room coffee, AC did not work well in our room, rooms are dated.

We had a very good stay at Hyatt Regency Boston. The rooms were spacious, comfortable, and well maintained, and the staff was friendly throughout our visit. A nice surprise was receiving complimentary clam chowder, which was a thoughtful local touch and much appreciated. Location was really good as it's conveniently located downtown. One thing that stood out is that the hotel lobby is located on an upper floor, so after entering the building you need to take an elevator to reach it. The main reason I'm giving 4 stars instead of 5 is that our first night was quite noisy, which made it difficult to get a good night's sleep. Fortunately, the rest of our stay was much more comfortable. Overall, this is a solid hotel in a great location, and I would happily stay here again when visiting Boston.

We are currently on day 3 of a 7-night stay at Hyatt Regency Boston and have been very impressed so far. The location is outstanding—just a short walk to Chinatown with countless dining options, while also being conveniently located in the Theater District and close to many downtown attractions. It has been a great base for exploring Boston. A special thank you to Tamika for her exceptional service. We are celebrating our anniversary during this trip, and despite the hotel being very busy with airline crews, conferences, and other guests, she kindly helped upgrade us from a Junior Suite to an Executive Suite. Her professionalism, warmth, and willingness to go the extra mile made a wonderful impression and helped make our anniversary stay even more special. This is clearly a high-occupancy hotel with a lot of activity, yet the service has remained friendly and attentive. We are looking forward to the rest of our stay and greatly appreciate the hospitality shown so far.