Julia at the front desk..I love her. She is such a delight..Her Customer Service is 10 star...also our room attendant Xue..she was so sweet and kind. We were there for 4 nights..after first night she knew what we liked and always greeted us and had our room serviced perfectly..What outstanding service these and others provided..Definitely a memorable stay.

Great location right in the middle of Downtown and Fenway so easy access to both at Copley Place. 30 minute walk to almost anywhere, 15 minute Uber. It's in Copley Place which is a massive mall so you have direct covered access to things like View Boston, restaurants, stores and more. Got a corner room which had great views. Bed was very comfortable. A CVS on the other side of the bridge in case you need water/drinks/snacks. Only downside is if you're a Gold Elite they didn't offer and welcome gift and would not offer the 2pm late check out which for a Wednesday seemed off, but to date I haven't had a single Marriott offer that for Bonvoy members so wondering if it's just a scam at this point.

I had a wonderful stay at this hotel because its location is absolutely perfect for exploring the city. Being right in the heart of Back Bay, I loved having direct skybridge access to the shops at Copley Place and the Prudential Center, which made it so easy to get around without even having to go outside. The lobby is grand and bustling with a very sophisticated energy, and the staff was incredibly professional and welcoming from the moment I arrived. My room was spacious and offered some stunning views of the city skyline, which were especially beautiful at night. I also really enjoyed the fitness center and the indoor pool area; they were both very well-maintained and provided a great way to unwind after a long day of walking. Whether I was heading out to nearby landmarks or just grabbing a drink at the stylish lounge downstairs, the whole experience felt high-end and very convenient. It’s a fantastic home base for anyone who wants to be right in the middle of all the action.

First time visiting Boston, decided to book this hotel based on recent reviews. The front desk was quick and efficient. CB was especially helpful with his attentive care and service. Called multiples items to room due to baby and all were brought up very quickly. Great location and well connected to malls. Would recommend and stay again.

2 stars because my Chick fil A delivery got stolen, I was expecting more security coming from an excellent hotel (I'm suspecting the guard ate it tho). The room was excellent, with amazing window view. I liked the mall too and the fact that I could walk to chick fil A to pick up my order(because you can't trust anyone nowadays). Also I asked to see the cameras to the security guard and he told me I couldn't which is why I suspect he was the one who ate and left no wrapper or crumbs, and not to be fatphobic but he had the kind of built that tells you gluttony is the only sin keeping him away from the angels. I left Boston not only hungry for Chick fil A but for justice.

Great hotel. Rooms were a good size and very comfortable.. I did ask Marriott head office if there was a sauna in the health centre and they confirmed there was one. Alas that was not true. The customer service team did not offer me any form off compensation, I only asked for a meal voucher and they said that they could not provide and I was to ask at the front desk. It was there mistake not the hotel team. The service from the hotel team was excellent and they did everything to make our stay comfortable and pleasant.

This hotel is in a fantastic location, just steps from Trinity Church, the Public Library, and within easy reach of Boston Common. There’s a supermarket (Star Market) right in front of the hotel, and a small commercial center nearby, making it convenient for shopping or grabbing essentials. The river is also close, so MIT is easily accessible on the other side. The hotel itself is very comfortable, with a restaurant and plenty of services. They even provide a microwave if you want to warm up food. The bathroom was a highlight very spacious, making morning showers a pleasure. Rooms come with coffee machines and a fridge large enough to store food or drinks. The views from our room were excellent, overlooking the Public Library and Trinity Church. Overall, a very convenient and well-equipped place to stay.

What an amazing property! This is my favorite Marriott on the East Coast. The amazing lounge and the credit used at Yard House daily basically give you three solid free meals a day when you factor in the lounge. The gym is large, and the rooms are clean with high-tech smart TVs. You really don't have to leave the hotel, and even if you do, multiple malls and everything needed are within a 5-minute walk.

As a naturally anxious traveler, I called the hotel the day before my stay with a list of questions, wondering if I’d picked the right place. From the get-go, Desi at the front desk put me at ease. She answered everything with patience and warmth—never once making me feel like a bother, even though I was probably a bit much. When I arrived, that sense of welcome continued. Julia greeted me with genuine kindness and such an easy, friendly manner that checking in started to feel less like a chore and more like catching up with an old friend. Because Desi had made a note in my reservation, Julia let her know I’d arrived, and she even came over to say hello—which honestly meant a lot. Both women seemed genuinely happy to see me, even remembering our phone call and wishing me a safe journey. Later, when I noticed my refrigerator wasn’t working, I called down to the desk and someone came up almost immediately. Miguel showed up with such a considerate attitude, double-checking not just that the fridge was fixed but also if I needed anything else—towels, extra amenities, you name it. It was above-and-beyond service, the kind you rarely encounter. On top of the standout hospitality, the hotel itself was spotless and surprisingly peaceful—even though it was a sold-out weekend and the lobby was bustling. Plus, the elevators were speedy, which ended up being a major perk. All in all, every single staff member made my stay feel special, relaxed, and genuinely cared for. The next time I’m in Boston, I already know where I’ll be staying.

The hotel staff at Marriott Copley Place stole my personal property. I left something in the safe after checkout, and when I called for it to be returned, they told me they didn't find anything after opening the LOCKED safe. Why would I lock the safe without putting anything in it? Also the front desk attendant was very shady. Upon check-in, she changed my double to a single without telling me. I had to call down and change my room. Also, this same attendant helped me with my lost item and told me it wasn't found without going through the proper protocols. I would avoid staying here.