We honestly had a lovely stay. Every single staff member over the course of the weekend was kind and helpful and prompt. When we needed a pack n play for our daughter, they sent one straight up. We used the half price tickets for the childrens museums and aquarium. The location couldn't be beat. The rooms are compact but I don't think that's unusual for Boston. They were clean and had some high quality pillows. And the elevators are fast which is was just nice.

Visiting from Michigan for a couple of days. We had a great stay. Everyone at this hotel was friendly, helpful, accommodating and welcoming. Great location for touristy visit, right in the middle of the freedom trail. Highly recommend, can't say enough good things.

The room was small but very comfortable. The sheets on the bed were so soft. Beds were very comfortable. The cleaning service was great. There was live music from 4 to 6 pm the 2 nights we were there. Very central, we could visit a lot of things around by walking. We didn't take the valet service so it was a little complex for the parking. We finally found a parking nearby. I think we should have taken the valet service. Breakfast not included but there was a very good café Bean and leaf café at about 5 min walk. There was a café in the hotel too. Overall I had a great experience.

The stars are for the location. It can't be more fantastic - however, the rooms are on the smaller end and weirdly structured - a shower outside the bathroom and most importantly no desk or table. I had ordered dinner and had to eat it on the nightstand. Also, we always appreciate a complimentary water bottle in the room - they had two but with a price tag of 6$ on each. Last, the room overlooked what seemed to be a commercial building full of offices and people so we had to ensure curtain was closed at all times to ensure privacy. Overall, expect a bit more for a 4 star hotel - and will probably stay elsewhere the next time.

This is by far the best Hyatt (and hotel in general) that I have ever stayed at! Everything was super clean and all the staff were the best (from the door, to front desk, to restaurant). We were visiting from out of state for my birthday and they gave me a sweet birthday surprise! I didn’t catch the names of the staff but they were all so helpful with directions. The manager was very nice and made our stay the best!

Fantastic location for visiting Boston. The staff were friendly and helpful. Our room was immaculate and we had a great view. Loved the live music in the main area of the hotel in the evenings. No complaints a bout the valet but it took a long time to get our car. I would love to stay here again.

This hotel has a great location. Easy to use Spot Hero parking across the street. Reserve ahead. Lots of welcoming perks. Free beer or glass of wine in bar on arrival. On certain nights - music and a free beer in lobby. Walking distance to almost everywhere. Rooms are not huge - lobby and welcoming staff make up for it! As my husband said “they did nothing wrong in my book - great place”.

Fantastic hotel! Clean, comfy bed, excellent staff. I read the reviews on the smaller king rooms and they seemed too small so I booked the king deluxe room. The shower had great water pressure and the room was clean. David, Julia, and Jameisha deserve a shout out! David helped me with a late checkout because the airline delayed my flight. I was there Feb 12-14 2026. There's multiple subway locations very close to the hotel. Walking distance to plenty of stores and restaurants. It took about 25 minutes from the airport on a quick shuttle bus ride to the subway station that brought me less than a block from the hotel for $2.90. The subways are nothing like NYC and were fast and clean. Cheaper and faster than an Uber. Jameisha recommended Legal seafoods to eat at. WOW was that worth it! Lukes Lobster was also excellent. The dinning at the hotel was also fantastic! I travel a lot and this place is it.

Centric embodies the word for the location down the street from MBTA orange line back entrance STATE st stop up the block from HAYMARKET. Central to FANUIEL hall. DOWNTOWN Boston and others. On premises restaurant is priced for tourists over charge for simple fare. i.e. 15 dollars for three pancakes. When it comes to the rooms. All I can say is welcome to your Tiny Home Bedroom. No desk, you will need to go downstairs or work off the tray table. More than two people in the room. You will be nose to nose. Standard size hotel furniture in a tiny space. Perks as much free Poland spring water as you want. Stay here if your company is paying. Because for what you get. The price is way way too high. I am a fan of the Hyatt brand but this property only gets aces for location and helpful staff. Otherwise it's a no return in my book.

Excellent in every way! Amazing location central to all the restaurants, bakeries, shops, and museums plus literally steps from the T-line, which connects directly to the airport. I have never had such friendly, high level customer service from a chain hotel, from early check in to late check out to offering me use of the staff microwave to taking photos of our group dressed up. Every single staff member I encountered was a pleasure to speak to. Comfortable bedding, dark room, little touches like conditioner and toiletry kits. Nice workout facility in the basement. I will not hesitate to stay here again when visiting Boston.