Can't say enough good things about the staff! We are gold members and they were able to accommodate me and my gf with early check in and late check out! It was our 5 year anniversary and first time to Boston but the small things really added up and made it that much more memorable!! Highly recommend the hotel as it is within walking distance to many restaurants and downtown! Will definitely be back here!! The room was very spacious and clean!

Rooms seem to be freshly refurbished. Very spacious and clean, carpet / curtains / fittings seems to be rather new too. We enjoyed the location as well, there is a beer brewery and yankee lobster roll and Legal Seafood within walking distance from hotel. We also managed to find rental bikes nearby to cycle to Boston common. Highly recommend staying here

1 STAR — One of the worst hotel experiences I’ve had, and it had very little to do with housekeeping. It was the manager’s attitude. I travel frequently and stay in hotels all over the country, and I have never experienced a situation handled as poorly as this one. I left my room at approximately 11:00 AM and returned around 6:00 PM to find my room completely untouched and uncleaned. I had removed the “Do Not Disturb” sign at approximately 10:00 AM, assuming—quite reasonably—that housekeeping would then clean the room. When I brought this to the manager’s attention, I was told that because the DND sign had been on the door earlier that morning, the room would not be cleaned at all for the entire day, even after the sign was removed. If that is the hotel’s policy, fine. But it is an extremely unreasonable policy that should be clearly communicated to guests at check-in. A guest should not have to somehow know that putting a DND sign on the door in the morning permanently eliminates housekeeping for that entire day. But honestly, the dirty room was not even the part that upset me most. What was truly unacceptable was the manager’s attitude. Instead of showing even the slightest amount of understanding, apologizing for the inconvenience, or attempting to find a reasonable solution, the manager was rude, dismissive, and completely lacking in empathy. There was no sense that she cared that a paying guest had returned after being away for hours and was understandably disappointed to find the room still dirty. Things go wrong at hotels. I understand that. Housekeeping can miss a room. Policies can be misunderstood. What separates a good hotel from a terrible one is how management handles the situation. In this case, management made the experience significantly worse. I was not looking for special treatment. I simply expected basic courtesy, professionalism, and empathy. Instead, I was made to feel as though I was the problem for questioning the situation. I have stayed at Hilton properties many times, and this experience was a major disappointment. I will never stay at this property again, and based solely on the way this complaint was handled, I would think twice before recommending it to anyone else. The room being dirty was disappointing. The manager’s response was unacceptable. Management should understand that guests may forgive a missed housekeeping service. They are much less likely to forgive being treated disrespectfully when they raise a legitimate concern. Do yourself a favor and choose another hotel.

Homewood suites by hilton boston seaport massachusetts is an Excellent hotel. Service was great. Breakfast is good you have a lot of variety to eat. Natalie at reception was very helpful and Michael the assistant manager explained everything about what to do in Boston. Michael was very attentive and courteous and very kind and patient and professional. The rooms are so clean and quite big. The room had all the amenities you need for making your own meal like pots, spoons, plates, cooking stove e.t.c. the room had a very Large LCD screen TV. There's iron to iron your clothes, hangers, iron table, a very large tall fridge freezer, soap for washing dishes and soap for bathing, shampoo and moisturiser. We had clean towels everyday. Rooms are cleaned everyday. All staff were very helpful and professional. There's a sea port close by for cruise to other countries like Canada. The Hotel is one and a half mile to the city center. There's so much to do in Boston including a 4 hour cruise to watch Wales, freedom trail, duck tours and has so much history e.t.c. I loved every moment here.

The hotel is in a great location, especially if you’re attending an event at the convention center—it’s very convenient and close by. The kitchenette in the room was a nice feature, and having a full-size refrigerator was especially useful. The breakfast had a good variety, including sausages, bacon, scrambled eggs, boiled eggs, and waffles. The main downside was that breakfast could get very crowded, with long lines during busy times. Overall, a convenient hotel with comfortable amenities and a good breakfast selection, though the breakfast area could be better organized during peak hours.

This is a great property. While it is your average busy hotel property - It’s clean and well taken care of. It smells good and it looks good. But- the jewel in the crown here is the people who run the place. The staff are incredible and treated us like valued guests rather than a nuisance. Every interaction I had with any staff member was impressive. This takes the edge off the high cost that we all seem to be paying for hotel stays these days. We were here over the very busy July 4th weekend. Despite being flooded with guests we were treated delightfully and had a pleasant stay. We enjoyed the views of the port and the ships. The free breakfast was impressive. I would return to this property.

I had a very pleasant stay at Homewood Suites by Hilton Boston Seaport District. The rooms are spacious, clean, and well maintained. One of the best features is the fully equipped kitchen, which is very convenient for longer stays or for guests who prefer to prepare some of their own meals. The complimentary breakfast is acceptable and offers a good variety to start the day. The hotel’s location is another major advantage, it’s not far from the convention center, making it an excellent choice for conference attendees, and it’s also conveniently close to Boston Logan Airport. The staff were friendly and helpful throughout my stay. Overall, this hotel provides a great balance of comfort, convenience, and value, especially for business travelers and visitors attending events in the Seaport District.

Excellent rooms. Best hotel I have stayed at room wise. Absolutely no parking unless you walk minutes to get to your vehicle. Valet $62 a day unlimited come and go. If you have a larger vehicle the front circle is brutal when multiple vehicles are coming and going.

Exceptional Service, Spacious Rooms, and My New Go-To Hotel. ?I recently decided to focus on maximizing my Hilton points, so I passed on the Omni just ten minutes away to spend 7 nights at this Homewood Suites. Having stayed at the Omni and Hyatt in Boston several times previously, I can confidently say this property offers a far superior experience—largely due to the significantly larger rooms and the highly practical kitchen layout. ?We did experience a minor mechanical wrinkle during our stay, as our fridge repeatedly tripped the power. However, a hotel’s true quality is revealed in its service recovery, and the staff here were absolutely amazing. I must specifically commend a few outstanding individuals who went well beyond the call of duty: ?Natalie: A wonderfully bubbly and welcoming presence who serves as a superb ambassador for the hotel. ?Jeff (Maintenance): An absolute gentleman and a great guy who handled our room issue with total professionalism. ?Yanisa (Assistant Manager): Seamlessly sorted out my invoice and ensured we received very generous and appreciated compensation for the fridge disruption. ?Overall, despite that one small hiccup, I loved this place. It is undeniably going to be my regular go-to hotel in the area. ?As a bonus for maintaining travel wellness, I actually appreciated the lack of a full-service, heavy-liquor bar on-site—it is a fantastic way to give the liver a welcome rest! The convenience shop still sells a nice selection of wine and beer, and the brewery across the street sticks to the same lighter options, which perfectly suited my rhythm for this trip. ?My only piece of constructive feedback is directed at Hilton corporate regarding the breakfast: please ditch the terrible, highly processed powdered scrambled eggs. For those of us trying to maintain a clean nutritional baseline on the road, we want real, whole eggs, quality bacon, and clean, healthy meats. Let's Make America Healthy Again!

As someone who travels frequently for work, I found my recent stay at the Homewood Suites by Hilton Boston Seaport to be generally pleasant, but with a few service issues that ultimately kept it from being a great experience. The room itself was one of the highlights of the stay — very spacious, comfortable, and well-appointed compared to many business travel hotels in this price range. I appreciated having room to actually unwind and work comfortably after long days. The self-service market and bar options were also convenient and a nice touch, especially for a busy work schedule. That said, the breakfast offerings were underwhelming and felt below the standard I would expect for the room rate and overall positioning of the property. What really shifted my impression from “great” to simply “good,” though, was the checkout experience. I wasn’t greeted warmly or asked how my stay was. When I casually mentioned that the bathroom outlet had stopped working during my stay, the response made me feel as though it was somehow my fault for not reporting it earlier. While I understand maintenance issues happen, I was on a packed business schedule and did not have the time or desire to coordinate a repair during my stay. For the rates charged in the Seaport area, service and hospitality matter just as much as the physical product. While the hotel itself has a lot going for it, there are several nearby options that deliver a more polished and guest-focused service experience overall. Would likely not stay again.