We had an unfortunate snafu with our reservation at another Cambria location due entirely to the booking company’s failure, NOT the hotel’s. Even so, Matt, the general manager at the original location, immediately stepped in and coordinated with Fabio, the general manager here, to find us super comfortable accommodations at this Cambria hotel. Both men went above and beyond to make sure we were taken care of, made us feel welcome, and turned a potentially trip-ruining situation into a positive experience. Matt even offered great sightseeing recommendations and spent time telling us about the history of the area. Their kindness and willingness to go the extra mile deserve special recognition! The rooms at this location are set up exceedingly well with open shelves, a shoe rack, coffee machine, hangers, a mini fridge, warm up-lighting for us girls to get our makeup on properly, and the rooms were CLEAN. The bed is comfortable, the shower is large, there are even Bluetooth speakers in the rooms! The location is on the outskirts of downtown Boston. We even found free parking on the weekends two blocks away and there are a handful of good restaurants within walking distance. I would definitely recommend!

This hotel is in a great location and has nice views from your room. The staff is mostly very helpful. The rooms are small but have everything you need. The bathroom is surprisingly large and has a nice shower. My only complaint is the TV. We've stayed here 3 times and every single time the TV is in and out. Its frustrating when you just want to chill in your room after a long day of walking the city and watch the news or a ballgame and you can't do it.

Pros: Friendly/helpful staff, beautiful lobby, modern-ish rooms. Comfortable bed. Low chlorinated water (big plus) compared to other hotels. Large shower. Cons: Noisy HVAC (banging, ringing, buzzing the whole works), stuffy room/carpet, worn furniture, low water pressure. Parking provided by third party. Cost did not match value. Too expensive for the experience I had. Not worth the money. I was so tired when I arrived, all I wanted to do was sleep. Didn’t happen, at least not a good night’s rest. I wonder if hotels have lost the plot?? They do know that the main purpose of a hotel is for lodging? Sleeping/Resting/Recouping/Recreational Activities ?. Not the aesthetics, pretty lobbies, jazz music or happy hour. All nice things but not the main purpose. Anyway I was exhausted the next morning. The HVAC unit held a rock concert in my ear. Room was so stuffy that my allergies kicked in. It’s 2026 I don’t know why hotel rooms are still carpeted. Especially a 4 star one. Pull up the carpeting and throw it out!!! Hard wood flooring only! And the good kind so your feet stays warm to the touch. Anyway yeah not a great experience unfortunately. I had to take a cold shower to stay awake for the following day and drink copious amounts of caffeine.

I had rated this hotel highly on Expedia due to the location and service that they provided. Imagine my surprise when I went to check my bank account this morning and noticed several attempts at charging one of my cards for the price of the hotel, after another card had already paid for it. Fortunately, my bank recognized them as unauthorized charges and none of the money was taken out. The costs added up to just under the price of the room for two days. Please be careful with the cards you provide this hotel! Additionally, drop-off is difficult as they have very little space and will provide you with a strict time limit if you're not using their valet services.

Worst experience and terrible customer service with this rip off hotel. Rates were out of wack due to the World Cup going on the weekend I was there. Why do I have to absorb those costs. I was in Boston for family reasons. It was a hot weekend, 95% plus and they give us a room in which they knew the AC had issues (80% in the room) plus the fridge was warm and not working properly. At over $300 a night, that’s not right especially on my dollar. Parking was another joke. $60 plus to park your car when you’re already spending enough for a lousy small room with no AC. Good thing I was able to park elsewhere. Staff at front counter was clueless and not trained well. Requested a percentage of the charges be credited back to my account when I got back home due to the unsatisfactory service I received. They fought my request for quite some time and denied me. I kept fighting till they at least settled on a number which I accepted but was unhappy with. Never use this hotel. They overcharge and give you terrible service for the amount they charge. Better off going to a cheaper place with a competent staff and services.

Cambria offers itself as a more “upscale” bed and breakfast, advertising an “elevated continental breakfast.” The breakfast was okay—comparable to any basic small-town Marriott. What is not okay is that they forgot to inform their guests that they would end complimentary breakfast this week during their stay and move to a restaurant breakfast model. Over half of the hotel woke up and did not receive what they paid for when they booked. Staff offered a $20 voucher for said breakfast, but then closed the restaurant two hours before the end of the continental hours. The poor restaurant staff was kind in explaining this, but the manager/whoever was on front-desk at the time has been argumentative with guests. Many of us chose this hotel specifically for the complimentary breakfast, as it’s hard to find in the area, and the management just completely failed with their communication and handling of the situation.

Pros: -Location not bad (downtown would be better) -Looks modern inside -Smooth check in - you can make room very cold - shower was hot and nice Con: -Don’t think all towels were being replaced. Some had stains on it - WiFi went down 1 day. But it was fine the rest of time. - rooftop looked nice. But closed for certain times. - no streaming apps on tv.

The room was small, but it had everything we needed and was very comfortable. The bathroom was surprisingly spacious, especially the shower, and the water pressure was fantastic. The bed was incredibly comfortable, the views were amazing, and the AC worked perfectly. The location could not have been better — public transportation was right across the street and made getting anywhere in the city quick and easy. What really stood out, though, was the staff. Everyone was so friendly, accommodating, and genuinely helpful throughout our stay. Boston itself was amazing. The people were incredibly kind, and we absolutely cannot wait to come back.

Cambria Hotel Boston Downtown – Seaport was a great stay and definitely a hotel I would recommend. The hotel has a modern and relaxing ambiance that makes you feel comfortable as soon as you walk in. Everything looked very clean, well-kept, and fairly new, which made the stay even better. The room was also very nice, comfortable, and clean. It had a fresh and modern feel, with enough space to relax after being out in the city. The hotel also felt very safe, which is always important when staying in a busy area like Boston. Another thing I really appreciated was the convenience of the location. The hotel is close to restaurants, stores, and different places to explore, making it easy to enjoy the area without having to travel too far. Valet parking was also provided, which made things much easier, especially in the city where parking can be stressful. Overall, Cambria Hotel Boston Downtown – Seaport is a clean, comfortable, and convenient hotel with a great atmosphere. It is definitely worth staying at if you are visiting Boston and want something modern, safe, and close to everything.

I was here as a chaperone on a school trip. The front desk staff were great and very accommodating! Betty was so sweet and helpful each morning in the breakfast area. She did such a great job of making sure that we were taken care of. The rooms were clean and cozy, it was right across the street from the T (subway), and overall it was a wonderful stay!