Front desk staff was super friendly and accommodating when we asked about an early check in opportunity. Michaela was super sweet in greeting us and making sure we had everything we needed during our stay and was super personable going above and beyond for us. Great view not to mention as well, will definitely recommend.

Hotel was fine. The rooms were nice, but nothing special. The location is okay, nicely located with regard to the airport or little Italy but a pain if you want to get anywhere else easily. Our neighbors were a bit load and the boats outside were very load starting up and stopping all night long.

Fantastic hotel, and a fantastic area of Boston. Boston is so big we didn’t know where to stay, but I’m so glad we booked this place because it was near little Italy with probably the best restaurants in the Boston area. When you’re in Boston, everyone seems to walk everywhere in this place was in a great location to do that. From this hotel we were able to easily walk to City Center, Boston Common, and to see everything we wanted to see. The room was nice, though it seemed quite a bit smaller than the square footage that was described. One thing to keep in mind is that there are multiple buildings on the property. While you check in at one building, you may be staying in another. It is right on the harbor walk which is great for walking and seeing some beautiful scenery on the waterfront. Checking in and checking out was easy in the staff were very friendly and helpful.

We booked waterfront premium hotel room and stay at Boston Warf Hotel for special family occasion on April 28 and 29th, 2026. When we arrived, the valet was extremely uncourteous and putting pressure on us to use valet saying that we had just 15 minutes of check in otherwise we have to pay all day price plus tips. As we entered, we observed that carpeting and lobby area looked dated. We were checked in on the lobby level floor in the back where there was water view. However, as we approached our room, we could hear loud noises and feel vibrations from heavy construction. We thought it was some construction outside the hotel, but we were in a rush to get to an event, so we ignored it. When we checked in, we were not told of any construction noise or disturbance. The next day at 7am in the morning we were awakened by a loud/heavy construction/drilling noise. The construction as it turned out was in the hotel premises next door room to us being built/constructed. I went to the front desk to complain about the situation and spoke with the “Director of Front Office (Director)” who was very rude to me about the situation and seem to offer a change of room which was significantly lower grade than what we had booked. The title of the Director was a glorified title for an uncultured personality who had no clue what customer service is. She was speaking to me on a high pitch hoping to scare me which failed. I left the discussion angry and we went for breakfast outside the hotel. Upon returning to the room, I called front desk and asked for the Manager/General Manager (GM). I was told the GM was in a meeting and would call me back in a half hour. In a half hour I heard back from the front desk, and I was asked to come to the front. I requested that the GM come to my room so that I wanted him to experience what we were experiencing. I was told that they would meet with me at the front desk only. So, I went there. When I reached in a two-minute conversation I was told to vacate the premises within 1.5 hours as my behavior was inappropriate. The manager told me that my previous day’s deposit was already refunded the night before and no further charge will be made as they have cancelled our reservation. The GM said the construction did not begin at 7am and he was there when the construction started and he said the noise was mild sanding of the luxury room being built. Clearly lying and trying to intentionally minimize the disturbance and using intimidation. We left the hotel premises as soon as possible. We would not recommend this hotel to anyone based on our experience with the accommodation, hotel décor and dating. Our room furniture, carpet and the bathroom were dated for a premium waterfront room that we paid for. The management and staff behavior in our experience did not match the cosmopolitan environment and cultural mix that City of Boston represents.

We had a beautiful room with a view of the wharf which was great. Price was reasonable for the view and location. Only marked down because issue with our car and valet and it took a moment to find it lol. Other than that we enjoyed the bar as well.

We had a room with a view so higher marks for that. Most side rooms really don't have one. Clean hotel. Friendly check-in staff. Great bartender. Overall good/great stay.

I booked a 2 night stay here earlier in the month for a two queen premier water view. While traveling to get there, I got caught in snow the day of my check in and wouldn't safely be able to make it. I called the hotel and asked if I could modify my reservation to cancel one of the days. They said it was too late and that I would still be charged for the entire two days. I was fine with that since they were correct on that. The reservation person asked me when I would be there the next day and I said it would be in the evening. When I arrived the next day, my expectation was that I was going to get my room I paid for. Instead they put me and my family on the second floor, right above the sliding doors that shook the room when they opened. In addition to this, the room only had 1 king bed and no water view. I went to the front desk to ask why I was not given my room I paid for and they apologized and offered to get me a rolling bed and move me to another room with just one king bed and a water view. The workers at the front desk were still polite and tried their best to help me, but there were no more rooms that had 2 queens. They did only charge me for the one night in the end, but I feel like this was handled poorly in that I held up my end of the bargain and was going to pay for the 2 nights with no fuss, only to be disappointed that I did not get the room I paid for. Again, the staff were great and tried to do their best. I just think they double sold my room and couldn't accurately explain the rationale behind why I was not getting it when I arrived.

This hotel is situated right know the bay in the north end. Only about 1/2 a mile from the freedom trail and many sites to see in Boston. Its super walkable and seemed like a safe area. The service was excellent. The room was clean. The shower was lovely. Our only complaint was the lack of bedside lamps but that's a small complaint. Overall it was a great stay.

Battery Wharf was not what I expected. When you view the hotel from the pictures you expect that your gonna get a good view of the water or even of the surrounding area. We asked for a room on a higher floor when we got there. The guy at the counter said that's not gonna be possible. We got the first floor. The guy did not seem to be happy and it was a bad start. The rest of the staff was great though. Our room was over looking the docks. But you could not really see anything because there were bushes blocking our view of anything. I would cut those bushes down so the guests could see out th windows. Overall other then that the rooms were decent. Liked the location as it was closed to most of the things we wanted to go to and see. All within short walking distance.

Not sure how this is a 4 diamond hotel. I don’t usually leave reviews but I had to this time. Ripped wallpapers, old decors, and sub-par service. Booked with Amex travel w/ Platinum benefits, no upgrades nor late check-out. Front desk lady who was pregnant (didn’t even have her name tag) was the rudest hospitality worker I experienced this year. Valet took forever so I asked the lady again, she said “you only waited 10 minutes - usually takes 15-20 minutes.” We were the only guest waiting for our car. Only Brett, who assisted us during our check-in, was nice. Location was good. But that was pretty much it. Will not return.