My wife and I recently spent one night at the Boston Harbor Hotel to celebrate her birthday, and the experience was absolutely exceptional from start to finish. The team went above and beyond to make her day special with a thoughtful birthday amenity that truly exceeded our expectations. It was such a wonderful surprise and made our celebration even more memorable. The room service breakfast was outstanding, with delicious food and excellent service. A special thank you to Raul, who was incredibly attentive, friendly, and professional. He helped make our stay feel truly first-class. I'd also like to recognize Key at the front desk for the warm welcome and outstanding hospitality. From check-in to check-out, Key made us feel valued and genuinely cared for. The combination of beautiful accommodations, exceptional service, and thoughtful attention to detail created an unforgettable birthday celebration for my wife. Thank you to everyone at Boston Harbor Hotel for making this special occasion so memorable. We cannot wait to return! ????? Highly recommended!

Our stay at the Boston Harbor Hotel was absolutely amazing! The hotel itself is beautiful, but what truly sets it apart is the exceptional customer service. From start to finish, we felt welcomed and well taken care of. A special thank you to Miller, who went above and beyond to make our stay truly exceptional. His professionalism, kindness, and attention to detail made a lasting impression on us. Without a doubt, this will be our hotel of choice every time we visit Boston. Highly recommend!

Ever since I was a kid, I dreamed of staying in this hotel, and maybe I set my expectations too high, even though it is an expensive hotel and should have been a 5-star experience. But the attention to detail was way off. The room showed its age; the AC did not work at night, and it was hot for a horrible night's sleep. The desk plug was falling apart. The welcome amenity was not in the room ahead of time and woke up my wife trying to take a nap. Then, at check-in, she forgot to get my credit card for incidentals and woke us up again, calling the room multiple times within an hour. Part of Chase Edit breakfast is included, but it only covers $30 per person. Breakfast was great but expensive, and most items were priced so high that they didn't cover the full breakfast. I will say the Concierge was amazing and helped figure out dinner options and answer questions, along with the bartenders in Dark Room being exceptional, but the rest of the stay was subpar for what should be a 5-star hotel and not just another regular Marriott, Hyatt, or Hilton typical average stay. When checking out, pointing out the issues with the AC, no competition was offered, and we were told we still had the room for another 30 minutes before leaving, but maintenance decided to show up before we left the room vs waiting 30 minutes for us to leave.

Byron is EXCELLENT! We made a mistake with our room reservation and he and the rest of the front desk went above and beyond to help us. Truly the best customer service I've ever had the pleasure to experience. The hotel itself and the restaurant were also wonderful. 10/10!!!

We stayed in Boston Harbor over the weekend for 3 nights. The service was truly next level exactly what you expect from a five-star hotel in the ultra-luxury space. I work with Preferred Hotels & Resorts, and I wanted to experience hospitality from the guest side, so we chose the Boston Harbor Hotel. It did not disappoint at all. My wife fell in love with the hotel so much that she didn’t want to go home. Every small detail felt thoughtful and luxurious. From the front desk and concierge to the valet, room service, and doormen, everyone provided exceptional service and consistently went above and beyond. This is the kind of experience that reminds you what true five-star hospitality is supposed to feel like.

This hotel is the truly best of the best. We got married here and come back to stay each year (and even throughout the year!) to celebrate our anniversary. We just checked in, and even after just arriving they’ve blown us away! We had a lovely welcome treat and a really sweet card. The attention to detail at this hotel can’t be beat. The staff is SO lovely, and everything is top notch! Even after staying multiple times, it continues to wow us even more than the last stay. Thank you to the amazing Boston Harbor staff for making all of our stays so magical!!!!

Our stay at the Boston Harbor Hotel was exceptional from beginning to end. The property itself is elegant, beautifully maintained, and perfectly located, but what truly distinguished the experience was the outstanding level of service. As American Express Fine Hotels + Resorts guests, our benefits were recognized immediately and handled seamlessly. We greatly appreciated the room upgrade, thoughtful amenities, and the way the entire experience felt elevated without ever feeling transactional. Every benefit added meaningful value to the stay and reinforced why the Fine Hotels + Resorts program can be so worthwhile at the right property. The staff consistently addressed us personally, anticipated our needs, and responded quickly and graciously to every request. The service was polished, warm, and attentive across every interaction. It was clear that the team takes genuine pride in creating a memorable guest experience. The Boston Harbor Hotel delivered exactly what a five-star luxury hotel should: a beautiful setting, excellent accommodations, meaningful AmEx FHR recognition, and truly exceptional customer service. We would absolutely stay here again and recommend it without hesitation.

Amazing hotel. The staff was on point with everything!!! Housekeeping staff was so awesome. Pool was beautiful , i was even able to swim half mile 2 days in a row. Gorgeous rooms AND what a view of the harbor. Thank you Boston harbor hotel you made my first visit to your city wonderful ???? ps Valet guys were OUTSTANDING!!!

This is such a top notch hotel. Service was truly exceptional. Even got a Boston Harbor hotel plush for our baby. Rooms are spacious and charming. Some have commented on it being less modern which is true, but I think it’s an intentional historic charm (beautiful wood panelings, brass fixtures, etc). To each their own, I personally preferred this. The waterfront is very special too. The pool and gym were excellent, some of the best fitness amenities I’ve been to in a hotel, even with the Hyperice massagers. Also had a conference in their conference center which is amazing, waterfront views, and beautiful conference rooms.

We stayed here for the Boston Marathon and as others mentioned, the service and accommodations were incredible. The staff were also so friendly and welcoming. There were so many things that we didn't expect that they offered - pre-race pasta dinner menu (paid but still was great to not have to go anywhere), shuttles to the expo and start line, a pre-race goodie bag in the room, snacks set out in the lobby the morning of, etc. We had to be back to work so checked out on race day, and they even let me come back and shower in the fitness center before we hit the road. Truly one of the best stays we've ever had at a hotel, and big kudos to the incredible staff for making it so. We'll definitely be back! :)