We had a phenomenal stay at this hotel. Check-in was a breeze with a comprehensive rundown of the plentiful amenities available (including a partnership with a nearby gym), the room was spotless, newly renovated, and extremely comfortable. All staff were very personable, friendly and helpful. The in-room coffee setup was great - the self-serve machine dispensed what looked like a $9 hand-crafted cup. Will definitely stay here again - highly recommend.

Update: Lowering to 3 stars because I see a pattern of unclean rooms in the comments, making it clear that my experience was not a one-off. Seriously, please either hire more staff or train them better, or BOTH. I really hate writing negative reviews, but I suppose this is just leaning negative. The hotel is in a good location, the staff were friendly enough, and the rooms were overall comfortable. Here is where the hotel can improve - The shower was not clean enough. It felt slippery, not in a clean way but like being in a public beach shower. There was some mold, and some of it did seem set in but some of it did come off when I ran a cloth over it. I've attached a photo for reference. I shouldn't feel like I need to wear shower shoes for $350 per night. Overall, hotel staff were great. One complaint is that my spouse and I were not asked if we wanted help with our carry on bags - not a problem except a better dressed woman with the same luggage size was asked shortly after we were not. With all of this said, the hotel can fix these issues with relative ease, and I hope they do because it is a nice hotel in a great location.

Spacious and clean room. Strategic and in a safe location - walking distance to shops, cafes and park. Attentive and friendly staff from the time we arrived to departure. Mr Giber and the other gentleman were extremely helpful with our luggages. The receptionist was welcoming and informative. Will definitely stay here again.

I spent a few days at AKA Back Bay, and the experience was genuinely exceptional. The location is undeniable. The building itself is beautiful, and the rooms are well?appointed, thoughtfully designed, and impeccably clean. The bathroom was stunning, with modern finishes that made the space feel luxurious. Service throughout my stay was incredible; every interaction felt warm, attentive, and effortless. I also loved relaxing in the restaurant and watching the World Cup games, great atmosphere, great energy. Overall, a refined, comfortable stay in one of Boston’s best neighborhoods. I’d absolutely return.

Frankly, I was disappointed considering it’s supposed to be a 4-star hotel and has great reviews. This was a combo Valentine’s Day/my birthday/Mother’s Day trip, so I was really looking forward to something nicer than a hotel stay with the kids. Note: I didn’t tell the hotel that and wasn’t expecting any special treatment. I’ve never written a review like this; but I want people to be aware. At over six hundred per night, this just wasn’t worth it. The room was small. The air conditioner was erratic and unreliable. The refrigerator was warm. The rack that was supposed to warm the towels didn’t. The hair dryer was so old I couldn’t even tell what brand it is, all of the brand and lettering was worn off. The toiletries were minimal. There was no minibar. The Nespresso machine was nice; but we had to call for coffee, creamer and sugar because it wasn’t stocked. Room service was unavailable. And I know, based on the reviews I’ve read that I will probably get a scripted copy and paste response to this post. Positives: The location is great. It was very clean and the building’s history makes it interesting. There were some nice people working there. We especially liked the valet and I wish I’d gotten his name. Tall, thin, black curly hair and a great smile. So genuinely nice, helpful and always seemed happy to see us. Overall, not a bad stay; but not worth the price.

The hotel was lovely, super clean, and a wonderful stay for a couple of days. The location was fantastic – – easy to walk to the tea or to Newberry Street and all over. The food was delicious. And most importantly, the service was so friendly and professional. Lakeisha at the front desk was so gracious when there was a bit of a mixup with our reservation. She was swift and helping us resolve it super kind and friendly and professional. We would highly recommend staying at this hotel.

We had a great stay at Hotel AKA Back Bay. Rose checked us in and was incredibly kind and welcoming—she really set the tone from the start. The entire stay was smooth and comfortable. The room was excellent, especially the Nespresso machine (a nice touch we used every morning). All the soaps and shampoos were exceptional—felt like a premium experience. The bed and pillows were super comfortable, and the AC worked flawlessly, which made a big difference. Honestly, everything just worked the way you want it to when you travel. Only downside… we had to leave.

In early February, I had the opportunity to stay at the Back Bay hotel, and it proved to be a satisfying experience. The hotel is conveniently located within a short distance from the Amtrak station, making travel to and from the facility easy. The staff provided a high level of assistance, promptly handling my luggage and ensuring a smooth check-in. Throughout my stay, my room was consistently cleaned on schedule, and ample water was provided, which added to the comfort of my visit. Additionally, the staff was knowledgeable about the local area and offered recommendations for restaurants and businesses in the well-lit neighborhood—an important consideration for solo female travelers. Overall, my stay was both enjoyable and productive, as this trip was primarily for business purposes. Big shoutout to Chris, Rosie, Lakeisha, and Keisi for making my stay in Boston so pleasant. I will be recommending this location to everyone.

I walked into AKA Back Bay honestly a little stunned — the space is so classy. The vibe, the music, the aesthetic… it’s gorgeous without feeling stuffy. It immediately feels elevated but still warm. What really made the experience, though, was the people. From the moment I arrived, I felt like I’d found a home away from home. The staff were down-to-earth, welcoming, and genuinely attentive. A special shoutout to Nick— he went above and beyond to make me feel comfortable and taken care of. You can tell when someone takes pride in creating an experience, and it made all the difference. The bar and restaurant were also fantastic. Do yourself a favor and order the Lily Collins cocktail with the pomme frites — elite pairing. ? Beautiful space, great energy, incredible hospitality. I’ll absolutely be back.

We were very impressed with AKA, beginning and ending with the doormen — not only to valet the car, but carrying our bags up the entrance steps, and as we were leaving, they let us stay comfortably in the lobby until they came in and told the car was at the door. All other staff also very friendly and helpful. We enjoyed breakfast in the restaurant (a full and varied menu) and really appreciated having this in house. And our room was clean, well-appointed, and very comfortable. We originally chose to stay here as it is just a 2-minute walk to Mistral restaurant, but we came away very pleased with the hotel itself.