I love this hotel - used to be a Loews but I’ve only stayed there as AKA. Such a good experience that I’ll look for other AKA Hotels in my future travels. AKA Boston Back Bay is in the right location for my business travel and Back Bay is a great part of Boston from morning to night. The property itself is well appointed and clean, and the staff is always helpful and professional. The rooms are a good size, the shower setup isn’t overly complex, and the bedding is just right - I always sleep well at this hotel. Looking forward to my next trip to Boston.

Extremely great service! They were kind enough to hold our luggage for hours. I’m really happy with the service and would definitely recommend this hotel to anyone visiting Boston. You also get free access to the nearby Equinox, which was a great perk. They really thought about every aspect of the guest experience. The room service was great, and everything was always neat and clean whenever we came back to the hotel. The onsite restaurant is good too - a little expensive, but it’s convenient to have one right there. Also, I absolutely loved the air freshener they use throughout the hotel. I wish I knew what it was because it smelled amazing! Overall, a wonderful stay and great service.

From the moment we arrived at the hotel on a glorious fall day in Boston (10/7/2026), the curbside staff (Dipak) and bellman (Chris) were perfectly attentive, polite, and helpful. The hotel is beautiful inside and out. The location was perfect for our vacation time in Boston - walking distance to Boston Common, Boston Garden, Freedom Trail, restaurants, bars, endless sight-seeing and history. I highly recommend this hotel. It’s worth the premium price.

We’ve just checked out of Hotel AKA Back Bay and we’re already looking forward to our next visit! From the moment we arrived, we were warmly welcomed by Rudy, who took great care of us throughout our stay and always greeted us with a smile. Every member of staff we encountered was friendly, welcoming and incredibly helpful whenever we had a question. The hotel itself is beautiful, set within a stunning historic building, with gorgeous interiors and beautifully designed communal spaces. That attention to detail continues into the rooms, which are spacious, comfortable and exceptionally well equipped with everything we needed for our stay. The location was perfect for exploring Boston, and the whole experience made our visit even more special. We genuinely can’t imagine staying anywhere else when we return to Boston. We’ll definitely be back!

We had a phenomenal stay at this hotel. Check-in was a breeze with a comprehensive rundown of the plentiful amenities available (including a partnership with a nearby gym), the room was spotless, newly renovated, and extremely comfortable. All staff were very personable, friendly and helpful. The in-room coffee setup was great - the self-serve machine dispensed what looked like a $9 hand-crafted cup. Will definitely stay here again - highly recommend.

Update: Lowering to 3 stars because I see a pattern of unclean rooms in the comments, making it clear that my experience was not a one-off. Seriously, please either hire more staff or train them better, or BOTH. I really hate writing negative reviews, but I suppose this is just leaning negative. The hotel is in a good location, the staff were friendly enough, and the rooms were overall comfortable. Here is where the hotel can improve - The shower was not clean enough. It felt slippery, not in a clean way but like being in a public beach shower. There was some mold, and some of it did seem set in but some of it did come off when I ran a cloth over it. I've attached a photo for reference. I shouldn't feel like I need to wear shower shoes for $350 per night. Overall, hotel staff were great. One complaint is that my spouse and I were not asked if we wanted help with our carry on bags - not a problem except a better dressed woman with the same luggage size was asked shortly after we were not. With all of this said, the hotel can fix these issues with relative ease, and I hope they do because it is a nice hotel in a great location.

Spacious and clean room. Strategic and in a safe location - walking distance to shops, cafes and park. Attentive and friendly staff from the time we arrived to departure. Mr Giber and the other gentleman were extremely helpful with our luggages. The receptionist was welcoming and informative. Will definitely stay here again.

I spent a few days at AKA Back Bay, and the experience was genuinely exceptional. The location is undeniable. The building itself is beautiful, and the rooms are well?appointed, thoughtfully designed, and impeccably clean. The bathroom was stunning, with modern finishes that made the space feel luxurious. Service throughout my stay was incredible; every interaction felt warm, attentive, and effortless. I also loved relaxing in the restaurant and watching the World Cup games, great atmosphere, great energy. Overall, a refined, comfortable stay in one of Boston’s best neighborhoods. I’d absolutely return.

Frankly, I was disappointed considering it’s supposed to be a 4-star hotel and has great reviews. This was a combo Valentine’s Day/my birthday/Mother’s Day trip, so I was really looking forward to something nicer than a hotel stay with the kids. Note: I didn’t tell the hotel that and wasn’t expecting any special treatment. I’ve never written a review like this; but I want people to be aware. At over six hundred per night, this just wasn’t worth it. The room was small. The air conditioner was erratic and unreliable. The refrigerator was warm. The rack that was supposed to warm the towels didn’t. The hair dryer was so old I couldn’t even tell what brand it is, all of the brand and lettering was worn off. The toiletries were minimal. There was no minibar. The Nespresso machine was nice; but we had to call for coffee, creamer and sugar because it wasn’t stocked. Room service was unavailable. And I know, based on the reviews I’ve read that I will probably get a scripted copy and paste response to this post. Positives: The location is great. It was very clean and the building’s history makes it interesting. There were some nice people working there. We especially liked the valet and I wish I’d gotten his name. Tall, thin, black curly hair and a great smile. So genuinely nice, helpful and always seemed happy to see us. Overall, not a bad stay; but not worth the price.

The hotel was lovely, super clean, and a wonderful stay for a couple of days. The location was fantastic – – easy to walk to the tea or to Newberry Street and all over. The food was delicious. And most importantly, the service was so friendly and professional. Lakeisha at the front desk was so gracious when there was a bit of a mixup with our reservation. She was swift and helping us resolve it super kind and friendly and professional. We would highly recommend staying at this hotel.